Loading ...
Loading ...
Loading ...
AFTER SALES SERVICE
1 Year guarantee
Your product is automatically guaranteed for one year from the date of purchase. Within this period, we undertake to repair or
exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt can be provided, showing that the appliance was bought within the 12-months
prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for
domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modication or inexpert repair.
Consumable parts, such as fuses in plugs and bulbs, which require routine replacement are excluded from the
guarantee.
Your rights under this guarantee are additional to your statutory rights, which in turn are not aected by this guarantee.
Should you require after sales information or assistance with this product please go to www.dimplex.co.uk and select
“Customer Support” Or call our help desk on 0844 879 3588 (UK) or 01 842 4833 (R. O. I.).
Spare parts are also available on the web site. Please retain your receipt as proof of purchase.
Additional 1 year guarantee
Your 1 year guarantee is extended for an additional 12 months when you register the product with Dimplex, within 28 days of
purchase. If you do not register the product with Dimplex within 28 days, your product will remain guaranteed for 1 year only.
Within the extended guarantee period we undertake to repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt can be provided, showing that the appliance was bought within the 24-months
prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for
domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modication or inexpert repair
Your rights under this guarantee are additional to your statutory rights, which in turn are not aected by this guarantee.
To validate your extended guarantee register with us online at http://register.dimplex.co.uk
Or call our customer registration line 0844 879 3588 (UK) or 01 842 4833 (R. O. I.)
N.B. Each qualifying product needs to be registered with Dimplex individually.
Please note that the extended guarantee is only available in the UK and Ireland
Symptom Cause Corrective Action
The ame eect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected properly.
(See Fig.6)
The Transducer Unit is not sitting correctly in
the sump
Check plug is connected to wall socket correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted correctly.
(See Fig.6)
Ensure the Transducer in sitting down into the
moulded recess in the sump
The ame eect is too
low.
Flame eect control knob is set too low.
(See Fig.2)
The Metal Disc in the Transducer Unit might be
dirty (See Fig.12)
The wire from the Transducer Unit is sitting over
the metal disc
Increase level of ame by turning Control knob
‘D’ anti clockwise slowly. (See Fig.2)
Clean the Metal Disc with soft brush supplied.
(See Fig.12) See ‘Maintenance.’ for a step by step
procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Unpleasant smell when
unit is used.
Dirty or stale water.
Using unltered tap water.
Clean the unit as described under maintenance.
Use only ltered tap water.
The ame eect has
too much smoke.
Flame eect setting is too high. Turn the ame eect Control knob C clockwise,
about ¼ a turn, at a time. Give the ame
generator some time to adjust to the new
setting. (See Fig.2)
Main lamps are not
working and there are
no ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to the wall socket
correctly and that Switch ‘A’ Fig. 2 is in the
‘ON’ ( I ) position.
Additional Information
Recycling.
For electrical products sold within the European Community. At the end of the electrical products useful life it should
not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or
retailer for recycling advice in your country.
Patent / Patent Application
Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453 , GB 2418014, GB 2465738, GB 2449925, GB 2465537 , GB 2455277 ,
GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brasil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900
Troubleshooting
Loading ...
Loading ...
Loading ...