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11
BLOCKAGES – AUTOMATIC CUT-OUT
• This machine is fitted with an automatic cut-out.
• If any part becomes blocked the machine may automatically cut out.
• This will happen after the motor pulses a number of times (i.e switches on and off in
quick succession) and the blockage indicator LED will illuminate.
• Leave to cool down before looking for blockages.
• Ensure the machine is disconnected from the charger before looking for blockages.
Failure to do so could result in personal injury.
• Clear any blockage before restarting.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
LOOKING FOR BLOCKAGES
The motor will pulse and the blockage indicator LED will illuminate when there is a
blockage. Please follow the instructions below to locate the blockage:
• Ensure the machine is disconnected from the charger before looking for blockages.
Be careful not to pull the “ON” trigger.
• Do not operate while checking for blockages as doing so could result in
personal injury.
• Beware of sharp objects when checking for blockages.
• To check for blockages in the main body of the machine, remove the clear
bin following the instructions in the cleaning the clear bin section and remove
the blockage.
• If you cannot clear an obstruction from the cleaner head, you may need to remove
the brush bar. Use a coin to unlock the fastener, slide the brush bar out of the
cleaner head and remove the obstruction. Replace the brush bar and secure it by
tightening the fastener. Ensure it is fixed firmly before operating the machine.
• This machine has carbon fiber brushes. Take care if coming into contact with
them, as they may cause minor skin irritation. Wash your hands after handling
the brushes.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
CHARGING AND STOR AGE
• This machine will switch “OFF” if the battery temperature is below 37.4°F (3°C). This
is designed to protect the motor and battery. Do not charge the machine and then
move it to an area with a temperature below 37.4°F (3°C) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge.
Allow to cool for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help it run
cooler and prolong battery run time and life.
BATTERY SAFETY INSTRUCTIONS
• If the battery needs replacing please contact the Dyson Helpline.
• Use only Dyson chargers for charging this Dyson machine.
• The battery is a sealed unit and under normal circumstances poses no safety
concerns. Liquid ejected from the battery may cause irritation or burns. In the
unlikely event that liquid leaks from the battery do not touch the liquid and observe
the following precautions:
– Skin contact – can cause irritation. Wash with soap and water.
– Inhalation – can cause respiratory irritation. Expose to fresh air and seek
medical advice.
– Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15minutes. Seek medical attention.
– Disposal – wear gloves to handle the battery and dispose of immediately,
following local ordinances or regulations.
CAUTION
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 140°F (60°C), or
incinerate. Keep away from children. Do not disassemble and do not dispose of
in fire.
ONLINE SUPPORT
• For online help, general tips, videos and useful information about Dyson.
www.dyson.com/support
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
• The battery should be removed from the product before disposal.
• Dispose of or recycle the battery in accordance with local ordinances
or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances
or regulations.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE.
After registering your 2year warranty, your Dyson machine will be covered for
parts and labor (excluding filters) for 2years from the date of purchase, subject
to the terms of the warranty. If you have any questions regarding your Dyson
machine, visit www.dyson.com for online help, general tips and useful information
about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of
where/when you bought the machine.
If your Dyson machine needs a repair, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a covered
repair, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline on 1-855-533-1098.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an insurance loss,
and enable us to contact you if necessary.
2 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original defects in materials and
workmanship for a period of 2 years from the date of purchase, when used for
normal domestic purposes in accordance with the Dyson Operating Manual.
Please retain your proof of purchase. If you do not have your proof of purchase,
your warranty will start 90 days after the date of manufacture, according to
Dyson’s records. This warranty provides, at no extra cost to you, all labor and
parts necessary to ensure your machine is in proper operating condition during
the warranty period. The replacement of any part of your machine under warranty
will not extend the period of warranty. Any parts which are returned to Dyson will
become the property of Dyson. Please call the Dyson Helpline at 1-855-533-1098
for more information.
For refurbished machines, length of warranty may differ, please see warranty letter
included with machine for warranty terms.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a result of, due
to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use
not in accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended
by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear bin, filter,
brush bar, and power cord (or where external damage or abuse is diagnosed),
carpet or floor damage due to use not in accordance with the Dyson Operating
Manual or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any machine that has had the
serial number altered or removed.
WARRANTY LIMITATIONS AND EXCLUSIONS
• Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some States,
and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described
below. Dyson will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your machine.
This limitation is not allowed by some States and so this limitation may not apply
to you.
• This limited warranty gives you specific legal rights. You may also have other rights
which vary by State.
• This limited warranty is not transferable.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at www.dyson.com
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
If your machine is not functioning properly, please call the Dyson Helpline at
1-855-533-1098. Most issues can be rectified over the telephone by our trained
Customer Care staff.
WHEN REGISTERING YOUR DYSON MACHINE
• You will need to provide us with basic contact information to register your product
and enable us to support your warranty.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson,
we will send you details of special offers and news of our latest innovations. We
never sell your information to third parties and only use information that you share
with us as defined by our privacy policies which are available on our website at
privacy.dyson.com.
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