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28 - English
Troubleshooting
Problem What to do
No power • Unplug the module’s power cord from the AC (mains) outlet for
one minute.
• Secure the module’s power cord.
• Reconnect the module’s power cord firmly into an AC (mains)
outlet. The indicator should flash 10 times.
• Ensure you use the remote control to power on the system.
No sound • Make sure the CineMate
®
15/10 system is not muted.
• Increase the volume.
• Check that the Acoustimass
®
module is plugged into a live AC
(mains) outlet.
• Make sure the audio cable is plugged into a connector on your
TV labelled Audio Output or Audio OUT, not Audio Input or
Audio IN.
• Make sure all cable connections are correct and secure on the
soundbar, TV, and other connected sources. If using an optical
cable, see page 13 for important instructions.
• Check that the correct TV input is selected (see page 24).
• Check that your TV’s audio output is enabled. See your TV’s
owner’s guide for information.
• If the soundbar is connected to a TV output labelled VARIABLE
(VAR), make sure your TV speakers are powered off, your TV
volume is set to 75 percent of maximum and your TV is not
muted.
• You may need to use an alternate connection (see page 16).
• If connecting through a TV headphones output, increase your
TV volume to the maximum limit.
• If connecting to two devices, ensure that you are not using an
optical cable and coaxial cable.
• Unplug the module’s power cord from the AC (mains) outlet for
one minute.
Remote control is
inconsistent or does
not work
• Check the battery to see if it is installed properly or needs to be
replaced (see page 30).
• Check that the indicator on the soundbar flashes when you
press the remote volume or
.
• For the CineMate
®
15 system remote:
- Point the remote control at the device you want to control.
- Check that the remote button for the selected source flashes
when you press the volume button.
• Unplug the module’s power cord from the AC (mains) outlet for
one minute.
Sound is distorted • Make sure all cable connections are secure on the soundbar,
TV, and other connected sources.
• If the soundbar is connected to a TV output labelled VARIABLE
(VAR), decrease your TV volume.
• Unplug the module’s power cord from the AC (mains) outlet for
one minute.
Care and Maintenance
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