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Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is used in
commercial or non-residential domestic household premises, unless we have previously
agreed to the installation environment.
3. The product must be correctly installed, located and operated in accordance with the
instructions contained in the User Instructions Booklet provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance Installer is
recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect
installation may result in you having to pay for the cost of repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland
for Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used within the United
Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new product from an
authorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is purchased as a
“second”).
9. Possession of a copy of these terms and conditions does not necessarily mean that a
product has the benefit of this guarantee. If you have any questions, please call our Call
Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its staff or
representatives are subjected to physical or verbal abuse in the course of carrying out
their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable
basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion,
replace your product with a new product instead of carrying out a repair. Where a
replacement is offered, this would normally be an identical model but when this is not
possible, a model of similar specification will be provided. The Manufacturer will cover the
costs and arrange for the delivery of the new product and for the return of the old product.
Any costs related to disconnecting the faulty product and installing the replacement
product will not be borne by the Manufacturer unless previously agreed to in writing. The
original guarantee will continue to apply to the replacement product; the new product will
not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these
hours may be possible at the sole discretion of the Manufacturer but cannot be
guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to meet
requests for specific timed appointments, this cannot be guaranteed. We will not be liable
for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by
this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for
the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with
your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
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