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28
TROUBLESHOOTING
It won't charge. It is not plugged in.
• Plug it into an outlet.
There is a foreign object on the charging terminals.
• After unplugging from the outlet, wipe off any foreign matter from the
charging terminal with a dry cloth.
The room temperature was 5 °C or less during charging.
• Charging may not work if the temperature where you are charging is 5 °C
or less. Before use, fully charge the vacuum cleaner at a temperature
above 5 °C.
The vacuum cleaner is not properly inserted into the product.
• When the vacuum cleaner is properly inserted into the product, a beep
sounds. If the beep does not sound, reinsert the vacuum cleaner.
The auxiliary battery is not properly inserted into the product.
• Push in the auxiliary battery all the way. When the auxiliary battery is
properly inserted, the auxiliary battery icon flashes.
The product has a
strange smell.
The product is purchased within 3 months.
• The odors from manufacturing the product should be gone within 3
months.
The Vacuum Cleaner smells.
• After cleaning with the mop nozzle, the wet dust may emit an odor. After
finishing cleaning, remove the damp dust from the mop nozzle before
storing the vacuum.
• The pre-filter, exhaust filter, or large dust separator may smell after
washing if it isn’t dried completely. After washing with water, dry them
thoroughly in well-ventilated shade for at least 24 hours before using them
again.
The dust bag smells.
• If you clean foreign matter that smells (such as pet excrement) with an
vacuum cleaner, the vacuum may smell even if you do not have a full dust
bag. Replace the new dust bag even if it isn't full.
• If you have not replaced the dust bag for a long time, it may smell. Replace
it with a new dust bag even if it isn't full.
Two icons [dust
emptying (replace bag)
and auxiliary battery]
flash simultaneously.
The motor that holds the Vacuum Cleaner isn't working properly.
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
The motor that opens and closes the Vacuum Cleaner dust bin cover isn't
working properly.
• Disconnect the power plug from the outlet and contact an LG Electronics
Service Centre.
Symptoms Possible Cause & Solution
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