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TROUBLESHOOTING
42
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Speaker doesn’t stream
audio using AirPlay
Make sure your speaker is powered on and in range
(see page 15).
Update your Apple device and speaker.
Make sure your Apple device and your speaker are connected to
the same Wi-Fi network.
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the control center (see
page 30).
For additional support, visit:
https://www.apple.com/airplay/
Speaker isn’t visible to
add to a nother Bose
account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
(see page 16).
NOTE: The speaker must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone o button n is not glowing red.
Tap n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned
in the Alexa app or change the name in the Bose Music app.
Remove Alexa from the speaker using the Bose Music app. Add
Alexa again.
For additional support, visit:
https://www.amazon.com/usealexa
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