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27
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or
no audio from
the surround
speakers
Unmute the system.
Increase the volume.
Confirm that the soundbar is playing audio. If not, refer to your soundbar
owner’s guide for troubleshooting information (see page 28).
Confirm that the status light is solid white, indicating that the surround
speakers are connected to the soundbar (see page 24).
Test dierent sources (if available).
Make sure that the audio you’re playing supports surround sound.
NOTE: Most music and some TV shows are recorded in stereo, meaning
that they have no audio assigned to play from surround speakers.
Make sure that your TV can output surround sound audio (refer to your
TV owner’s guide).
Repeat the connection process (see page 19).
Make sure that one wireless receiver is set to the L (left) channel and the
other is set to the R (right) channel (see page 16).
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
Place the surround speakers according to the placement guidelines
(see page 12).
Poor or distorted
sound from
the surround
speakers
Update your soundbar. For more information, refer to your soundbar
owner’s guide (see page 28).
Test dierent sources (if available).
Place the surround speakers according to the placement guidelines
(see page 12).
Make sure that the positive and negative speaker cable wires are
securely inserted into the adapters. Firmly insert the adapters into
the speakers.
If placing the speakers in a cabinet or on a shelf, position them
as close as possible to the front edge of the shelf for optimum
acoustic performance.
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