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5
TROUBLE SHOOTING
Should you have any problem with your cleaner, follow this simple check list before calling the Candy Customer Service
Centre:
A. Cleaner does not switch on.
Check if the cleaner is charged.
B. Cleaner stop working or the agitator does not rotate.
Check if there is an obstruction in the agitator, clear it and ensure the continuous mode lever is off. Once this is
done simply press the on/off button, the product will restart after a few seconds.
C. Loss of suction or no suction
Empty the dust cup and wash the mesh lter and cyclone separator.
Remove nozzle and check for any blockages in the duct.
D. Batteries cannot be charged.
This may be a result of very long storage periods (over half year).
Contact Candy customer service to arrange battery replacement.
If the problem persists contact the Candy customer service centre.
Candy SPARES AND CONSUMABLES
Always replace parts with genuine Candy spares. These are available from your local Candy dealer or direct from Candy.
When ordering parts always quote your model number.
YOUR GUARANTEE
The guarantee conditions for this appliance are as dened by our representative in the country in which it is sold. Details
regarding these conditions can be obtained from the dealer from whom the appliance was purchased. The bill of sale or
receipt must be produced when making any claim under the terms of this guarantee.
Subject to change without notice.
Changing and Cleaning the Agitator
IMPORTANT: Always switch off the cleaner before changing and cleaning the agitator.
1. Remove the power nozzle from the tube and slide the agitator release button outward to remove the agitator. [13]
2. Remove all the debris from the agitator or if this is not satisfactory you can replace it.
3. When you are retting the agitator please note it can only be tted in the one direction. To ret slide the agitator release
button outwards and locate agitator in correct position then release button, it will lock automatically.
Replacing the Batteries
This cleaner is tted with a rechargeable Lithium ion battery pack which is replaceable.
WARNING: Only use approved replacement parts for your cleaner. Using parts not validated by Candy are dangerous and
will invalidate your guarantee.
WARNING: Do not try to open the battery pack and repair it by yourself.
1. Pull back the battery pack release button and the battery pack will be pushed out short distance automatically. [14a]
2. Pull the battery pack slowly from the slot. [14b]
3. Remove the old battery pack and replace with the new battery pack.
4. Dispose of the batteries safely. Used batteries should be taken to a recycling station and not disposed off with
household waste.
GB
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