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27
faqs
Q: My device works normally after restoring factory settings, but it occasionally
gets disconnected from my network and cannot be recognized. What do I do?
A: Perform the following actions to test your connectivity:
• Confirm the number of Wi-Fi connected devices is within the wireless network
capacity of your router. Otherwise, identify another router to use.
• Reconnect your iOS devices to Wi-Fi and make sure your Wi-Fi signal is strong.
• Wait until the network frees up if your router performs poorly on congested
wireless networks.
• Check the router settings to identify any limitations to the number of
simultaneous client connections.
• Restart your HomeKit accessory or restore your HomeKit accessory to factory
settings, then add your HomeKit accessory to the Legrand Home app.
• Update the firmware to the latest version.
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