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30 - ENGLISH
TROUBLESHOOTING
If you experience problems with your Bluetooth® speaker:
• Check the battery indicator (see page 25). Charge your speaker if necessary.
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 24).
• Place your speaker according to placement guidelines (see page 11).
• Make sure your mobile device supports Bluetooth® or Bluetooth pairing via NFC
technology (see page 17).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Problem What to do
Battery won’t
charge
• Battery may be in protection mode or discharged. Plug the USB charging
cable into a USB wall charger or computer that is powered on.
No power
(battery)
• Connect the USB charging cable to a dierent USB port.
• Use a dierent USB cable.
• Use a dierent wall charger.
• Connect to a dierent AC (mains) power source.
Speaker won’t
pair with mobile
device
• On your mobile device, turn the Bluetooth® feature o and then on.
Remove your speaker from the Bluetooth list on your mobile device. Pair
your mobile device again.
• Clear your speaker’s pairing list: Press and hold for 10 seconds.
Delete your Bose SoundLink speaker from the Bluetooth list on your
device. Pair again.
• Pair a dierent device (see page 17).
• Reset your speaker (see page 32).
Speaker won’t pair
with NFC
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your device to the top of
your speaker.
• Use Bluetooth to pair your device (see page 18).
Bose speakers do
not pair together
manually
• Download the Bose Connect app for an additional way to pair your
Bose speakers.
• Your second speaker may not support Stereo or Party mode. Refer to
your Bose speaker owner’s guide.
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