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78
EN
TROUBLESHOOTING
Problem Possible causes What to do
The cooktop
cannot Be
turned on.
No power. Make sure the cooktop is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists, call a
qualied technician.
The touch
controls are
unresponsive.
The controls are locked. Unlock the controls. See section
‘Using your ceramic cooktop’
for instructions.
The touch
controls are
difcult to
operate.
There may be a slight lm of
water over the controls or
you may be using the tip of
your nger when touching the
controls.
Make sure the touch control
area is dry and use the ball of
your nger when touching the
controls.
The glass is
being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with at and
smooth bases. See ‘Choosing
the right cookware’. See ‘Care
and cleaning’.
Some pans
make crackling
or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
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