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TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem Possible cause Solution
The hearing aid is com-
pletely silent
It is not turned on Turn the hearing aid on by
pressing the push button or
placing the hearing aid in the
charger for 10 sec. before tak-
ing it out
The hearing aid is
not charged
Charge the hearing aid in the
charger
The hearing aid is com-
pletely silent although
charged and turned on
The wax guard is
blocked with ear
wax.
Remove the ear-tip from the
earwire. If ear wax has accu-
mulated in the wax guard,
change the wax guard. For fur-
ther information, see the ear-
set manual. You can also con-
tact your hearing care profes-
sional for advice
The hearing aid volume
is not powerful enough
Your ear is
blocked by ear-
wax
Contact your doctor
30
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