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Wall Mounted Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Revision: 20201009
23
Warranty
Touchstone Home Products, Inc warrants our electric fireplaces to be free of defects in material and workmanship
for one year from date of purchase. Touchstone will repair or replace any fireplace or fireplace part that is deemed
defective or becomes defective during normal use within one year after the date of purchase.
Electrical components, such as fan motor, heater motor, control board, remote control, and control panel are
covered under warranty for one year from date of purchase. Touchstone Home Products will provide replacement
parts free of charge during the first year of the warranty.
Replacement parts and fireplace units are covered under a 90-day warranty or the remainder of the original one year
manufacturer’s warranty from original date of purchase, whichever is greater.
Touchstone Home Products, Inc does not warrant its products against damage caused by third parties.
Touchstone Home Products, Inc does not cover damages caused by misuse, alterations, accident, lack of
maintenance, abuse or neglect. Parts installed from other manufacturers will void this warranty.
The warranty does not cover paint scratches, cosmetic blemishes, dents, corrosion, or other normal wear and tear
associated with the fireplace. Damage to fireplace or other components due to water, weather damage, long periods
of dampness, condensation, damaging chemicals or cleaners are not covered under warranty.
This warranty does not cover breakage of fireplace glass panel.
Touchstone Home Products will not be responsible for installation, labor, or any other expenses related to the
reinstallation of a warranted part, and such expenses are not covered under warranty.
Extended warranty coverage for the fireplace is available by contacting Touchstone Home Products directly at 1-
800-215-1990.
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