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FAQ/If a problem occurs ...
32 | CX True Wireless
FAQ/If a problem occurs ...
Current list of frequently asked questions (FAQ)
Visit the CX True Wireless product page at
www.sennheiser.com
There you will find a current list of frequently asked questions (FAQ)
and suggested solutions.
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at
www.sennheiser.com/service-support.
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the earbuds, leave the Bluetooth transmission
range of the smartphone, the sound quality deteriorates increasingly
until you hear the voice prompt “No connection” and the connection
breaks down completely. If you immediately re-enter the Bluetooth
transmission range, the connection is automatically re-established
and you hear the voice prompt “Connected”. If this is not the case,
tap the touch control panel of the earbud 1x.
Resetting the earbuds
If the function of the earbuds is disturbed, perform a reset. Individual
settings such as the pairing settings are not deleted.
▷ Insert both earbuds into the charging case, close the lid of the
charging case and wait at least 10 seconds before taking the ear
-
buds out of the charging case and switching them on again.
Resetting the earbuds to the factory default settings
If the function of the earbuds is disturbed and a reset (> 32) does not
improve, reset the earbuds to the factory default settings. This
deletes, among other things, all pairing settings (>
17).
You can also reset the earbuds to the factory default settings
using the Smart Control app.
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