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13
Dyson Customer Care
Thank you for choosing to buy a Dyson machine
After registering your 2year warranty, your Dyson machine will be covered for parts and labor
(excluding filters) for 2years from the date of purchase, subject to the terms of the warranty.
If you have any questions regarding your Dyson machine, visit www.dyson.com for online
help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where and
when you bought the machine.
If your Dyson machine needs a repair, call the Dyson Helpline so we can discuss the available
options. If your Dyson machine is under warranty, and it is a covered repair, it will be repaired
at no cost.
Any maintenance other than that shown in this manual or advised by the Dyson Helpline,
particularly the replacement of non-user-serviceable parts, should be performed by an
authorized Dyson service representative.
Please register as a Dyson machine owner
To help us ensure that you receive a prompt and efficient service, please register as a Dyson
machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline on 1-855-533-1098.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an insurance loss, and
enable us to contact you if necessary.
2 year limited warranty
Terms and conditions of the Dyson 2 year limited warranty
What is covered
Your Dyson machine is warrantied against original defects in materials and workmanship
for a period of 2 years from the date of purchase, when used for normal domestic purposes
in accordance with the Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start 90 days after the date of
manufacture, according to Dyson’s records. This warranty provides, at no extra cost to you, all
labor and parts necessary to ensure your machine is in proper operating condition during the
warranty period. The replacement of any part of your machine under warranty will not extend
the period of warranty. Any parts which are returned to Dyson will become the property of
Dyson. Please call the Dyson Helpline on 1-855-533-1098 for more information.
For refurbished machines, length of warranty may differ, please see warranty letter included
with machine for warranty terms.
This limited warranty is subject to the following terms:
What is not covered
Dyson shall not be liable for costs, damages or repairs incurred as a result of, due to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in
accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United States, e.g.
for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear bin, filter, brush
bar, and power cord (or where external damage or abuse is diagnosed), carpet or floor
damage due to use not in accordance with the Dyson Operating Manual or failure to turn
the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any machine that has had the serial
number altered or removed.
Warranty limitations and exclusions
• Any implied warranties relating to your machine including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to the duration
of this warranty. This limitation is not allowed by some States, and so this limitation may not
apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described below.
Dyson will not be liable for any consequential damages or incidental damages you may
incur in connection with your purchase and use of your machine. This limitation is not
allowed by some States and so this limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other rights which
vary by State.
• This limited warranty is not transferable.
Warranty service
• Please fill out and return the Warranty Form, or register online at www.dyson.com
• Before a service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of purchase.
• Please keep your purchase receipt in a safe place to ensure that you have this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
If your machine is not functioning properly, please call the Dyson Helpline on
1-855-533-1098. Most issues can be rectified over the telephone by our trained
Helpline staff.
Important data protection information
When registering your Dyson machine
• You will need to provide us with basic contact information to register your machine and
enable us to support your warranty.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will send
you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com
Conformity information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Product information
Please note: Small details may vary from those shown.
18.09.2018 13:51 - C95801-SV14_OPMAN_US_X248F-V11-ANM-NON-SCREEN_15_4c0s
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