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EN
Symptoms Reason&Solution
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is
incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it,
then register your appliance on LG ThinQ
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the
signal may be weak and the connection may not be configured
correctly. Move the location of the router so that it is closer to the
appliance.
32
•
Contact an LG Electronics customer information centre.
Customer Care and Service
To find informaion on LG authorized service centre, visit our website at www.lg.com.
• Only qualified service personnel from LG authorized service centre should disassemble, repair,
or modify the appliance.
• To purchase spare parts, contact an LG Electronics customer information centre or our website
at www.lg.com.
• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets
are available for 10 years).
• For more information about the energy efficiency of the appliance, visit https://ec.europa.eu and
search using the model name (valid from 1st March 2021).
• Regulation EU 2019/2019, valid from 1st March 2021, is related to the Energy Efficiency classes
by Regulation EU 2019/2016.
• Scan the QR code on the energy label supplied with the appliance, which provides a web link to
the information related to the performance of the appliance in the EU EPREL database. Keep the
energy label for reference and all other documents supplied with the appliance (valid from 1st
March 2021).
• The model name can be found on the rating label of the appliance.
NOTE
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