Print and relive memories with HP Sprocket Select!
The information contained herein is subject to change without notice.
© Copyright 2019 HP Development Company, L.P.
Parts and Controls
Supplied Items
Product Overview
Power Button
How to Reset your HP Sprocket Select
Caring for your HP Sprocket Select
Lighting and Troubleshooting
Status LED Indicator Light
Troubleshooting
Getting Started
Installing Mobile App
Loading Paper
Pairing a Mobile Device and the HP Sprocket Select
Technical Information
HP Sprocket Select Printer
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Supplied Items
HP Sprocket Select printer
Setup Instructions
HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets included)
USB Charging Cable
Regulatory Information
Product Overview
1. Power Button
2. Micro-USB Charging Port
3. Status LED Indicator Light
4. Charge LED Indicator Light
5. Paper Cover
6. Paper Output Slot
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Parts and Controls
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Caring for your HP Sprocket Select
There are two ways you might need to reset your sprocket printer:
Hardware Reset
If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. Remove the
automatically restart.
When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.).
How to Reset your HP Sprocket Select
Factory Reset
Perform a factory reset to return to the default settings if you want to gift your sprocket to someone else. A factory
reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset
You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB
charging cable is NOT connected to the printer.
1.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3.
again.
4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory
If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are
blinking, do not press the Power button as directed in step three above. This will also cancel the factory reset.
Note:
If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating
system's Paired Devices list. Then, re-pair in the sprocket app.
•
• Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
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• Keep your sprocket app updated. If you don’t have your mobile app set to automatically update, go to the
appropriate app store and make sure the latest version is installed.
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Charge LED Indicator Light
Charge LED: USB cable not connected
Color/Status HP Sprocket Condition Description
Green Fully Charged Device is fully charged, 90-100%
Amber Medium Charge Device charge is between 16-89%
Blinking Red Low Charge Device has a low battery and will need to be
charged soon (4-15%).
Charge LED: USB cable connected
Green Fully Charged Device is fully charged.
Amber Medium Charge Device charge is 16-99%
Red Low and Critically Low
Charge
Device has a low battery and is charging.
If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED
won't be able to print and the printer will become nonresponsive. The Charge LED will continue to blink red. Charge the printer as
soon as possible.
Status LED Indicator Light
The color of the Status LED Indicator Light can be personalized in the sprocket app. The default color is Light blue,
indicated in this table.
Color/Status HP Sprocket Condition Description
battery is completely drained. If the battery is Critically
Low or drained, you cannot print.
Light blue (default)
(Or owner's personal
color)
Idle Printer is idle. The color of this LED can be personalized in
the sprocket app.
Light blue (default),
Blinking
(Or owner's personal
color)
Sprocket is printing from the
Owner's mobile device times when a print job is sent from an Owner's mobile
device. While printing, the LED will slowly pulse white/
personal color.
Personal or Assigned
Guest Color
Purple, Pink. Color set in
the sprocket app)
Sprocket is printing from a
Guest mobile device times when a print job is sent by a particular user. While
printing, the LED will slowly pulse the owner/guest's color.
Owner/Guest color,
Blinking slowly or solid
Sprocket is overheated The printer will pause printing until temperature returns
to normal and resume automatically.
Red, Blinking slowly Printer Error State Printer might be out of paper. Check the Charge LED light
for power bank status. Resolve the error to continue
printing.
Solid Red Printer Error State The battery is low. Charge the printer.
Red, Blinking fast Printer Error State The printer might have a paper jam or is in an
unrecoverable state. Complete a hardware reset to
resolve.
Alternating colors,
Sparkling
Firmware Update
sprocket app or unplug from power during the update.
Lighting and Troubleshooting
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Troubleshooting
The sprocket app will alert you to various error conditions through in-app messaging. Follow the app instrutions to
resolve issues.
FAQs on the HP Support site (www.hpsupport.com).
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3. Place both the paper and Print Quality Card into the
Paper Tray.
4. Replace th
will feel the magnets latch the lid into place.
2. Unwrap a pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm)
Photo Paper (10 sheets). Make sure the included orange
Print Quality Card is on the bottom of the stack with
the barcodes and HP logo facing down. Stack the photo
paper on top of the card with the HP logos facing down.
The shiny side of the paper should be facing up in the
tray.
Loading Paper
1.
paper. The lid is attached with magnets.
Print Quality Card Use:
Load the Print Quality Card with each new pack of paper. Each foil-pack has an included colored card; the card is specially-made to
prepare your printer for the paper in that pack. The Print Quality Card cleans and calibrates the printer for the pack of paper that it
came in. The card will pass through the HP Sprocket Select printer automatically after loading paper.
If you notice print quality issues, load the colored card again. Discard the colored card after you have printed all ten sheets in the
Installing Mobile App
To use your HP Sprocket Select with your mobile device, you must download the companion sprocket app from the
App Store or on Google Play™ (or your local app store). To download the sprocket app, visit hpsprocket.com/start.
There, you will be directed to the appropriate app store for your device.
• The sprocket app is supported by Android™ devices using OS v5.0
• Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8
Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone
6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd
and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad
Pro 10.5-inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod
touch (6th generation)
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your mobile device.
• If you previously installed the sprocket app, you can access setup instructions for HP Sprocket Select in the
Help & How To menu.
Note: Make sure to slide the photo paper underneath the
small tabs at the front end of the Paper Tray.
Getting Started
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1. To charge, insert the Micro-USB Charging Cable into the HP
Sprocket Select.
2. Connect the Micro-USB Cable to a power source.
3. When connected, the Charge LED Indicator Light will turn on
to indicate charging. See "LED Indicator Lights: Charge and
Status" for more information.
4. To charge fully, allow the device to charge until the Charge
LED Indicator Light turns green.
5. Turn on the device by pressing the Power Button until the
Status LED Indicator Light illuminates and turns solid white
(default) or personalized color. The printer can also be
turned on by connecting the USB cable to power.
6.
Status LED Indicator Light goes dark.
• Continued use during charging will slow down the charging speed.
• Connect the Micro-USB Cable to a power source capable of supplying 5Vdc/1A.
• Use only with Listed ITE (Information Technology Equipment)
Caution:
• Do not insert more than 1 pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets plus the Print Quality Card) into the
device at a time to avoid paper jams or print errors.
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additional paper within the sprocket app by tapping “Buy Paper” in the Main Menu.
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• Do not pull the paper out of the device during printing.
• If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage.
• Keep photo paper clean and free of bends or damage for best print quality.
What size paper do I need to buy for my HP Sprocket?
Only use HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper with HP Sprocket
“Buy Paper” in the Main Menu or from hpsprocket.com/start.
Make sure to use genuine HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper.
from the app or from other retailers.
2.3 x 3.4 in
5.8 x 8.7 cm
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To add a new printer:
1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up once fully
powered on.
2. Open the sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This will open a dropdown list of printers you have previously connected to. Select your
printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen
messages.
Check out the HP Sprocket app user guide to learn more how to use the sprocket app
and all the fun features available for your printer!
For Android™ and iPhone®
1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up when fully
powered on.
2. Open the sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This opens a dropdown list of printers you have previously connected to. Select your
printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen
messages.
Pairing a Mobile Device and the HP Sprocket Select
app, select “my sprocket”. The in-app instructions will help you easily pair with your mobile device within the app.
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Description
Product numbers
5XH49A, 5XH50A
Dimensions and weight
• Dimensions: 3.48 x 5.13 x 0.69 in (88.0 x 130.4 x 17.5 mm)
• Weight: 0.40 lb (0.18 kg)
Connectivity
Bluetooth 5.0
Printer management
HP sprocket app
Power supply
Li-ion 7.4 V – 2 cell internal rechargeable battery
700 mAh internal battery
Charge time
120 minutes
Power consumption
0.94 W (standby)
Maximum 36.2 W at 25° C (77° F)
Print technology
Thermal printing with a ZINK® Zero Ink® printer
• Note: The HP Sprocket does not use ink cartridges to print.
Supported paper
HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper
Borderless printing
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Paper tray capacity
Up to 10 pages with the Print Quality Card
Memory
64 MB
Print quality
321 x 600 dots per inch (dpi)
Mobile connectivity
• Supported by Android™ devices using OS v5.0 and above / iOS 10.0.2 and above
• Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus,
iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone
6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd
generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-
inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th
generation)
Control panel
Power Button; Reset Button; Charge and Status Indicator LED Lights
Environmental parameters
• Operating humidity: 5% to 70% RH (recommended)
• Non-operating humidity: 5% to 90% RH
• Operating temperature: 5° to 40° C (41° to 104° F)
• Recommended operating temperature: 15° to 32° C (59° to 90° F)
• Storage temperature: -40° to 60° C (-40° to 140° F)
• Media Storage: 32-77° F (0-25° C), 40-60% RH
Warranty
One-year limited hardware warranty
Visit hpsprocket.com/start for more information.
Regulatory Model Number
Regulatory Model Number. The regulatory model number should not be
confused with the marketing names or product numbers. The Regulatory
Model Number for your product is VCVRA-1901.
For regulatory and safety notices, refer to the included sheet in your product packaging and the following statements.
Battery Safety
• Do not disassemble the product or battery or short the battery terminals.
• Avoid contact with a leaking or damaged battery.
• Adult supervision is recommended when the product is being used by young children.
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• Do not use the printer if the product battery is swelling and causing product expansion.
• Keep the device clear of high temperatures and moisture.
Safety Information
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105
brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Consult the dealer or an experienced radio/TV technician for help.
to operate the equipment.
For further information, contact:
Manager of Corporate Product Regulations
HP Inc.
1501 Page Mill Road, Palo Alto, CA 94304, U.S.A
Email contact: (techregs[email protected]) or Telephone contact: +1 (650) 857-1501
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Exposure to radio frequency radiation
CAUTION! The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless,
the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the
potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio
frequency exposure limits, human prominity to the antenna shall be no less than 20 cm (8 inches) during normal
operation.
Notice to users in Canada/Note à l’attention des utilisateurs canadiens
Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and
Economic Developent Canada. To reduce potential radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for
successful communication.
This device complies with Innovation, Science and Economic Developent Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Innovation,
Science and Economic Developent Canada radio frequency exposure limits. Nevertheless, the device should be used in
such a manner that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Innovation, Science and Economic Developent Canada radio frequency
exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
• FCC Statement
• Exposure to Radio Frequency Radiation
• Notice to Users in Canada
Regulatory notices
For regulatory, environmental, and safety notices, refer to the included sheet in your product packaging and the
following statements. This printer meets product regulatory requirements from regulatory agencies in your country/
region. This section contains the follow topics:
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Technical Information
• Recycling Program
• Plastics
• Taiwan ROHS Tables
Environmental Product Stewardship Program
For regulatory, environmental, and safety notices, refer to the included sheet in your product packaging and the
following statements. This section contains the follow topics:
Recycling Program
some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its
most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/recycle
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of product life.
Trademarks
iPad, iPad Air, iPad Pro, iPad mini, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc.
Android and Google Play are trademarks of Google Inc. Google and Google Logo are registered trademarks of Google Inc.
The ZINK Technology® and ZINK Trademarks® are owned by ZINK Holdings LLC. Used under license.
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