Bose SOUNDLINK MINI II User Manual

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24 - ENGLISH

TROUBLESHOOTING

Symptom Solution

No sound from your

mobile device

• Power on the speaker.

• Increase the volume on the speaker, your mobile device and

music source.

• Press the Bluetooth button to hear the connected mobile

device(s) and ensure you are using the correct device.

• Move your mobile device closer to the speaker and away from any

interference or obstructions.

• Use a dierent music source.

• Pair another mobile device.

• If two mobile devices are connected, pause your other mobile

device ﬁrst.

• On your mobile device:

– Turn o and on the Bluetooth feature.

– Remove the speaker from the Bluetooth menu. Pair again.

• Clear the speaker’s pairing list (see page 20).

• Reset the speaker (see page 25).

• Check your mobile device for compatibility. Refer to your mobile

device owner’s guide.

Poor sound quality from

your mobile device

• Use a dierent music source.

• Pair another mobile device.

• Disconnect the second device.

• Move your mobile device closer to the speaker and away from any

interference or obstructions.

Audio plays from the

wrong mobile device

(when two devices are

connected)

• Press to hear the connected mobile device(s) and ensure you are

using the correct device.

• Pause or quit the music source on your mobile device playing

music.

• Disconnect the second device.

No audio from the AUX

device

• Power on the AUX device and play music.

• Secure the 3.5 mm cable to the speaker’s AUX connector and

the AUX device.

• Increase the volume on the speaker and AUX device.

• Use a dierent AUX cable.

• Connect a dierent AUX device.