SIDELINE® SERIES ELECTRIC FIREPLACE HEATER
Model # : 80004, 80011, 80013, 80014,
80015, 80025, 80027, 80028, 80029, 80032, 80043
OWNER’S MANUAL
28”/36"/45”/50"/60”/72"/84”/100”
Sideline® Series
Recessed Electric Fireplace
AC 110-120V 60Hz 1500W
WARNING
Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so could
result in fire, electric shock, or serious personal injury.
CAUTION
Keep this owner’s manual for future reference. If you sell or give this
product away, make sure this manual accompanies this product.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
2
Table of Contents
General Information ................................................................................................................................................... 4
CSA Approval Listing Information ........................................................................................................................... 4
Fireplace Specifications............................................................................................................................................ 4
Dimensional Drawings ............................................................................................................................................. 5
80004 – Sideline® 50” Dimensions ......................................................................................................................... 5
80011 – Sideline® 60” Dimensions ......................................................................................................................... 6
80013 – Sideline® Steel 50” Dimensions ................................................................................................................. 7
80014 – Sideline® 36” Dimensions ......................................................................................................................... 8
80015 – Sideline® 72” Dimensions ......................................................................................................................... 9
80025 – Sideline® 45” Dimensions ....................................................................................................................... 10
80027 – Sideline® 40” Dimensions ....................................................................................................................... 11
80028 – Sideline® 28” Dimensions ....................................................................................................................... 12
80029 – Sideline® 50” White Dimensions ............................................................................................................. 13
80032 – Sideline® 100” Dimensions ..................................................................................................................... 14
80043 – Sideline® 84” Dimensions ....................................................................................................................... 15
Unpacking Your Fireplace ....................................................................................................................................... 16
Parts and Hardware ............................................................................................................................................... 16
Tools Required .................................................................................................................................................... 16
What’s in the Box ............................................................................................................................................... 16
Unpacking and Setup .............................................................................................................................................. 16
Unpacking Instructions: ...................................................................................................................................... 16
Wiring ..................................................................................................................................................................... 17
Testing the Fireplace Prior to Installation ........................................................................................................... 17
3-prong Outlet Installation .................................................................................................................................. 17
Hard Wire Connection ........................................................................................................................................ 18
Installation ................................................................................................................................................................. 19
WARNINGS ....................................................................................................................................................... 19
Choosing Installation Location............................................................................................................................... 19
Removing the Rubber Feet ...................................................................................................................................... 19
Removing The Glass Panel ..................................................................................................................................... 20
Removing The Steel Panel (80013 Sideline Steel only) .......................................................................................... 21
Recessed Installation .............................................................................................................................................. 22
a. Crystal Ember Installation............................................................................................................................... 23
b. Fire log Installation ......................................................................................................................................... 24
Wall Mounted Installation ...................................................................................................................................... 25
Operating Fireplace .................................................................................................................................................. 28
Power ...................................................................................................................................................................... 28
Methods of Operation ............................................................................................................................................. 28
Control Panel and Remote Control Functions .................................................................................................... 28
Remote Control Operation ...................................................................................................................................... 29
Replacing Remote Control Battery ......................................................................................................................... 29
Temperature Limiting Control ................................................................................................................................ 29
Care and Maintenance ............................................................................................................................................. 30
Cleaning .................................................................................................................................................................. 30
Maintenance ............................................................................................................................................................ 30
Warranty ................................................................................................................................................................... 31
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
3
IMPORTANT SAFETY INFORMATION
WARNING!
• THIS FIREPLACE IS HOT WHEN IN OPERATION AND CAN CAUSE SEVERE BURNS
• Do not operate fireplace before reading and understanding operating instructions. Failure to operate
fireplace according to operating instructions could cause fire or injury.
• Risk of burns. This fireplace is HOT when in operation and heating element is ON. Power to the fireplace
should be turned off and the fireplace allowed to cool before servicing. To disconnect power to the
fireplace, turn controls to off, then remove plug from outlet.
• Do not install damaged, incomplete, or substitute components.
• Young children should be carefully supervised when they are in same room with fireplace. Toddlers,
young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to the fireplace, install an
adjustable safety gate to keep toddlers, young children and other at risk individuals away from the fireplace
and hot surfaces.
• Clothing and other flammable material should not be placed on or near the fireplace.
• Due to high temperatures, the fireplace should be located out of traffic and away from furniture and
draperies.
• Ensure that you have incorporated adequate safety measures to protect infants/toddlers from touching hot
surfaces.
• It is imperative that the control compartments, circulating blower, and its passageway to the fireplace is
kept clean.
• Under no circumstances should this fireplace be modified.
• Do not use the fireplace if any part has been under water.
• Do not operate the fireplace with the glass panel removed, cracked or broken.
• Keep the packaging material out of the reach of children. As with all plastic bags, these are not toys and
should be kept away from children and infants.
• Servicing should only be done while the fireplace is disconnected from the power outlet.
• Unplug fireplace if not being used for an extended period of time.
• Do not operate this fireplace with a damaged cord or plug after the fireplace malfunctions, has been
dropped, or damaged in any manner.
• Do not use outdoors.
• Never locate fireplace where it may fall into a bathtub or other water container.
• Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert foreign objects into any ventilation or exhaust opening as this may cause and electric shock,
fire, or damage to the fireplace.
• To prevent a possible fire, do not block the air intakes or exhaust in any manner. Do not use on soft
surfaces, like a carpet, where openings may be blocked.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the fireplace.
Elevated temperatures on the wall or in the air above the fireplace can cause melting, discoloration or
damage to the decorations, a TV or other electronic components.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
4
General Information
CSA Approval Listing Information
This fireplace has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room
appliances in the United States and Canada. If you need assistance during installation, please contact our technical
support department at 800-215-1990.
Note: This fireplace must be electrically wired and grounded in accordance with local codes or, in the
absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the
Canadian Electric Code, CSA C22.1 in Canada.
Fireplace Specifications
Model Number
80004
80011
80013
80014
80015
Description
Sideline®50
Sideline®60
Sideline® Steel
Sideline®36
Sideline®72
Voltage
120v AC
120v AC
120v AC
120v AC
120v AC
Watts
Max 1500W
Max 1500W
Max 1500W
Max 1500W
Max 1500W
Amps
12 AMP
12 AMP
12 AMP
12 AMP
12 AMP
Fireplace Width
50”
60”
50”
36”
72”
Fireplace Height
21 ½”
21 ½”
21 3/8”
21 ½”
21 ½”
Fireplace Depth
5 ½”
5 ½”
5 ½”
5 ½”
5 ½”
Net Weight
60 lbs
70 lbs
60 lbs
38 lbs
110 lbs
Gross Weight
65 lbs
100 lbs
65 lbs
47 lbs
150 lbs
Model Number
80025
80027
80028
80029
80032
Description
Sideline®45
Sideline®40
Sideline®28
Sideline®50
White
Sideline®100
Voltage
120v AC
120v AC
120v AC
120v AC
120v AC
Watts
Max 1500W
Max 1500W
Max 1500W
Max 1500W
Max 1500W
Amps
12 AMP
12 AMP
12 AMP
12 AMP
12 AMP
Fireplace Width
45”
40”
28”
50”
100”
Fireplace Height
21 ½”
21 ½”
16 ½”
21 ½”
21 ½”
Fireplace Depth
5 ½”
5 ½”
5 ½”
5 ½”
5 ½”
Net Weight
55
41 lbs
25 lbs
60 lbs
150 lbs
Gross Weight
59 lbs
49 lbs
33 lbs
65 lbs
175 lbs
Model Number
80043
Description
Sideline® 84
Voltage
120v AC
Watts
Max 1500W
Amps
12 AMP
Fireplace Width
84”
Fireplace Height
21 ½”
Fireplace Depth
5 ½”
Net Weight
125 lbs
Gross Weight
140 lbs
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
5
Dimensional Drawings
80004 – Sideline® 50” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
6
80011 – Sideline® 60” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
7
80013 – Sideline® Steel 50” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
8
80014 – Sideline® 36” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
9
80015 – Sideline® 72” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
10
80025 – Sideline® 45” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
11
80027 – Sideline® 40” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
12
80028 – Sideline® 28” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
13
80029 – Sideline® 50” White Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
14
80032 – Sideline® 100” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
15
80043 – Sideline® 84” Dimensions
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
16
Unpacking Your Fireplace
Parts and Hardware
Tools Required
• Phillips screwdriver
• Stud finder
• Level
• Tape measure
• Electric drill
• 1/4” wood drill bit
What’s in the Box
Fireplace - 1
Wall Bracket - 1
Wood Screws - 6
Drywall anchors - 6
Remote Control - 1
Metal Bracket - 2
Crystal Embers – 1 bag
Plastic Crystal Tray – 1
(installed under log set in fireplace)
Fire Log - 1
Unpacking and Setup
Unpacking Instructions:
• Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Check the parts
list to make sure no parts are missing. If parts are missing, please contact technical support at 800-215-1990
for replacement.
NOTE: Dispose of plastic bag, as it may cause choking hazard with young children. Do not let children play
with plastic bag.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
17
Wiring
The Sideline® series recessed fireplace can either be plugged into a grounded 3-prong outlet or hard wire
connection.
Testing the Fireplace Prior to Installation
• Before installing the fireplace, test the fireplace to make sure that it operates properly.
• Plug fireplace into approved outlet and power on fireplace. Once fireplace is tested, continue with
installation.
• If you have any problems, please contact technical support at 800-215-1990
3-prong Outlet Installation
• Only use this fireplace on a 120V AC, 15-Amp grounded circuit. Never overload the circuit. If this
fireplace trips the circuit breaker, unplug all other appliances on the same circuit before the next use. Avoid
plugging other appliances into the same circuit as this fireplace.
• Always check the fireplace plug and connections before each use.
• Never plug this fireplace into an outlet that is cracked or has any loose wires or connections. Plugging this
fireplace into a faulty outlet could result in the outlet overheating or catching fire.
• Make sure this plug fits securely into the outlet. Faulty wall outlet connections or loose plugs can cause the
outlet to overheat. If the outlet or faceplate is hot, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlet.
• The power cord supplied with the heater has three prongs: two flat blades (live and neutral) and one round
pin (ground). If a 3-slot receptacle is not available, an adapter MUST be used. The adapter MUST be
properly grounded to the outlet box (see figure below).
NOTE: Adapter NOT INCLUDED.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
18
Hard Wire Connection
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire
the appliance directly to the house hold wiring.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States
or the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada.
A. Remove the cover plate from the right side B. Remove the wire connectors from the power
bottom of the appliance by removing the three cord. Keep power cord, in case needed in future.
screws, as shown above. Save screws for
Installation of new cover plate.
C. Remove the power cable and wires from the cover plate. Thread your wiring through the hole in the cover
plate for connecting to the wires in the Sideline® fireplace.
D. Using the wire connectors, connect the ground green wires (G), the common white wires (N)
together, then the hot black wires (L) and then the refer to Figure 3.
E. Reinstall the cover plate using the three screws, as shown in Figure 1.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
19
Installation
WARNINGS
• Due to high temperatures, keep the fireplace out of high traffic locations.
• Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 36”
away from the front of the fireplace.
• Never install the fireplace where it may fall into a bathtub or other body of water.
• Wear safety gloves and safety glasses for protection during installation. Broken glass may cause injury or
harm.
• Prevent contact with loose insulation. Do not install the fireplace against a vapor barrier or exposed
insulation.
• Do not expose the fireplace to the elements (rain, etc).
Choosing Installation Location
Choosing Wall Location
• Measure wall location to ensure that fireplace will fit on desired wall location.
• Minimum clearances (measurements taken from front of glass panel):
Bottom of Fireplace to Floor: 6”
Top of Fireplace: 12” to mantel
Sides of Fireplace: 0”
Top of Fireplace: 12” to TV
Back of Fireplace: 0”
Top of Fireplace: 12” to ceiling
• Select a location that is not prone to moisture and is located at least 36” away from combustible materials
such as curtains, drapes, furniture, bedding, or other combustible materials.
• See Safety Information on pages 3 for warnings about safe placement, safe installation, and proper use of
this product.
Removing the Rubber Feet
Removing the Rubber Feet
• For in-wall, recessed installations, the rubber feet on the bottom of the fireplace are removeable.
• To remove, use a Philips-head screwdriver to remove the four rubber feet on the bottom of the fireplace as
shown below:
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
20
Removing The Glass Panel
Prior to installation, it is best to remove the glass panel. Please remove glass panel as per instructions below:
Instructions
1. There are 2 screws in the top vent opening, one on the far left and one on the far right. Remove both screws from
the glass panel.
2. After removing screws, lift glass panel UP and STRAIGHT OUT toward you to remove from fireplace. Place
glass panel in a soft, dry place.
CAUTION: It is recommended that 2 people remove the glass panel to minimize chance of breakage.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
21
Removing The Steel Panel (80013 Sideline Steel only)
Prior to installation, it is best to remove the front panel from your 80013 Sideline Steel Fireplace. Please remove
front panel as per instructions below:
Instructions
1. There are 2 screws securing the front panel to the firebox, one on the far left and one on the far right. Remove
both screws from the front panel.
NOTE: These screws are for shipping purposes only. They will not be reinstalled when installation is complete.
2. After removing screws, lift front panel UP and STRAIGHT OUT toward you to remove from fireplace. Place
front panel in a soft, dry place.
CAUTION: It is recommended that 2 people remove the front panel to minimize change of breakage.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
22
Recessed Installation
• Due to many different finish materials used on walls, it is highly recommended that you consult your local
builder before you install this fireplace in the wall.
• Select a location that is not prone to moisture and is located at least 36” away from combustible materials
such as curtains, drapes, furniture, bedding, or other combustible materials.
• In order to avoid the possibility of exposed insulation or vapor barrier coming in contact with the fireplace,
it is recommended that the walls of the fireplace enclosure be “finished” (ie. Sheetrock, drywall, etc) as you
would finish any other outside wall of your home. This will ensure that clearance to combustibles is
maintained within the wall cavity.
• Never install fireplace into load-bearing walls. When recessing fireplace in a wall, recess into non-load
bearing walls ONLY!
Instructions:
1. Choose a location in the wall to install fireplace.
2. Create opening in the wall that is no more than ¼” larger
than metal firebox portion of fireplace. The rough opening
dimensions for the wall opening is listed in the table on the right.
Firebox Dimensions
Model
Width
Height
Depth
80004
46 7/8”
20 ¼”
5 ¼”
80011
46 7/8”
20 ¼”
5 ¼”
80013
46 7/8”
20 ¼”
5 ¼”
80014
32 ½”
20 ¼”
5 ¼”
80015
68 3/8”
20 ¼”
5 ¼”
80025
39 7/8”
20 ¼”
5 ¼”
80027
32 ½”
20 ¼”
5 ¼”
80028
23”
15 ½”
5”
80029
46 7/8”
20 ¼”
5 ¼”
80032
96 ½”
20 ¼”
5 ¼”
80043
80 ½”
20 ¼”
5 ¼”
Rough Opening Dimensions
Model
A
(Width)
B
(Height)
C
(Depth)
80004
47 1/8”
20 ½”
5 ¾”
80011
47 1/8”
20 ½”
5 ¾”
80013
47 1/8”
20 ½”
5 ¾”
80014
32 ¾”
20 ½”
5 ¾”
80015
68 7/8”
20 ½”
5 ¾”
80025
40 1/8”
20 ½”
5 ¾”
80027
32 ¾”
20 ½”
5 ¾”
80028
23 ¼”
15 ¾”
5 ½”
80029
47 1/8”
20 ½”
5 ¾”
80032
96 ¾”
20 ½”
5 ¾”
80043
80 ¾”
20 ½”
5 ¾”
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
23
Recessed Installation – cont.
3. With the help of a second person, insert fireplace into wall opening and secure with mounting screws provided.
4. Once the fireplace is installed in the wall, place crystal embers or fire log in the fireplace.
a. Crystal Ember Installation
1. Remove the log set from the fireplace.
Once the log set is removed, a plastic strip
will be beneath the log set.
Note: If the LED lights can clearly be
seen, then the crystal strip is missing.
Please call customer service for a
replacement if missing.
2. Carefully, place crystal embers on
plastic strip as illustrated in the picture to
the right. Apply an even layer from side
to side.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
24
Recessed Installation – cont.
b. Fire log Installation
1. The faux fire log comes preinstalled in the fireplace.
If the faux fire log was not installed, place fire log in fireplace as illustrated below.
5. Once completed installing crystal embers or fire log, reinstall glass panel. The hooks on the back of the glass
panels fit into the slots on the side of the firebox. Once in the slots, the glass panel goes down and locks into place.
Once in place, reinstall 2 locking screws to hold glass securely in place.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
25
Wall Mounted Installation
• Due to many different finish materials used on walls, it is highly recommended that you consult your local
builder before you install this fireplace on the wall.
• Select a location that is not prone to moisture and is located at least 36” away from combustible materials
such as curtains, drapes, furniture, bedding, or other combustible materials.
Instructions
1. Select a location that is not prone to moisture and is located at least 36” away from combustible materials, such
as curtains, drapes, furniture, bedding, paper, etc.
2. With glass panel removed (see p.13 for instructions on removing glass panel), have two people hold the fireplace
against the wall to determine the final location.
3. Place the unit face down on a soft, non-abrasive surface. Remove the bracket from the back of the unit by
removing the screws holding the bracket to the back of the fireplace.
80004/80011/80014/80025 Wall Bracket Removal (1 bracket)
80015 Wall Bracket Removal (2 brackets)
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
26
Wall Mounted Installation – cont.
4. Mark location of bracket on wall and then mount the bracket to the wall using the supplied screws and dry wall
anchors. The hooks in the bracket MUST be pointed away from the wall, upward, and level.
Note: Mount bracket to at least 2 studs. If 2 studs cannot be used, ensure that the supplied dry wall anchors are
used to affix the bracket to the wall and the bracket is adequately secured before moving to the next step.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
27
Wall Mounted Installation – cont.
5. With the wall mounting bracket installed, have 2 people lift the fireplace up and insert the 2 hooks on the bracket
into the back of the fireplace. The 2 hooks on the mounting bracket will line up with the 2 holes on the back of the
fireplace. Once aligned, the hooks will insert into the holes in the back of the fireplace and lock in the down
position.
Mounting bracket installed on wall Hang fireplace on mounting bracket hooks
6. Check the fireplace for stability, ensuring that the bracket will not pull free from the wall. Once satisfied, install
crystal embers/fire log and reinstall glass panel.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
28
Operating Fireplace
Once the fireplace has been plugged into a grounded outlet, the fireplace is now ready for operation. Ensure that
the house circuit breakers for the power supply are turned on.
Power
Plug the power cable into a 110v 15 amp grounded outlet. Make sure the outlet is in good condition and that the
plug is not loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the
same circuit.
Methods of Operation
This electric fireplace can be operated by the CONTROL PANEL, located in the upper right vent in the front glass
panel, or by the REMOTE CONTROL. The operation and functions of both methods are the same
Control Panel and Remote Control Functions
BUTTON
FUNCTION
ACTION & INDICATION
POWER
ON: Enables control panel functions and remote control.
Turns on the flame effect.
OFF: Disables control panel functions and remove control.
Turns off the flame effect.
1. Press once. Indicator light turns on.
Power turns on. All functions enabled.
2. Press again. Flame effect turns off. Unit
goes to standby. All functions turn off.
TIMER
TIMER button: Control time settings to turn off fireplace
at selected time.
Settings range from 0.5 hours to 7.5 hours.
1. Press once. Indicator light turns on.
Timer is set to 0.5 hours.
2. Press again until desired setting is
reached. Indicator lights show setting.
FLAME button: Makes flame effects dimmer or brighter.
NOTE: Flame effect stays on until power button is turned
off. Flame effect must be on for heater to turn on.
1. Press once to change the flame brightness.
2. Press again until desired setting is
reached.
COLOR button: Changes the color of the flame.
1. Press once to change the color of the
flame.
2. Press again until desired setting is
reached.
HEATER
HEATER button: Turns heater on and off.
NOTE: The heater only works when the flame effect is on.
NOTE: To prevent overheating, the heater fan will blow
cool air for 8-10 seconds before the heater turns on, and
after the heater turns off.
1. Press once. Indicator lights up. Fan blows
cool air for 10 seconds and 750W heater
turns on and blows warm air.
2. Press again: Indicator lights up. 1500W
heater turns on and blows hot air.
3. Press again. Heater turns off.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
29
Remote Control Operation
• This remote control uses 1 CR2025 battery (included).
• To improve operation of the remote control, aim the remote control at the front of the fireplace. DO NOT
PRESS the buttons too quickly. Give the unit time to respond to each command.
• NOTICE: NEVER dispose of batteries in fire. Failure to observe this precaution may result in an
explosion. Dispose of batteries at your local hazardous material processing center.
Replacing Remote Control Battery
The following is instructions for replacing the battery in the remote control:
1. Pinch the latch toward the battery compartment.
2. Pull the battery compartment out to remove battery.
Temperature Limiting Control
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature, the
heater will automatically TURN OFF. To reset, please do the following:
1. Unplug the power cord from the outlet.
2. Turn ON/OFF switch on the CONTROL PANEL to OFF. Wait 5 minutes for fireplace to cool down.
3. Inspect the fireplace to make sure no vents are blocked or clogged with dust or lint. If they are, use a vacuum to
clean the vent areas.
4. With the POWER switch in the OFF position, plug the power cord back into the outlet.
5. If the problem continues, have your outlet and wiring inspected by a professional. If the outlet is OK, please
contact our customer support department at 800-215-1990.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
30
Care and Maintenance
Cleaning
• ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing
maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.
• NEVER immerse in water or spray with water. Doing so could result in electric shock, fire, or personal
injury.
Metal:
• Buff using a soft cloth, slightly dampened with citrus oil-based product.
• DO NOT use brass polish or household cleaners, as these products will damage the metal trim.
Glass:
• Use a good quality glass cleaner sprayed onto a cloth or towel. Dry thoroughly with a paper towel or lint-
free cloth.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Vents:
• Use a vacuum or duster to remove dust and dirt from the heater and vent areas.
Plastic:
• Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water.
• NEVER use abrasive cleansers, liquid sprays, or any cleaner that could scratch the surface.
Maintenance
• RISK OF ELECTRIC SHOCK! DO NOT OPEN any panels. No user-serviceable parts inside!
• ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning, performing
maintenance, or moving the fireplace. Failure to do so could result in electric shock, fire, or personal injury.
Electrical and Moving Parts:
• The fan motors are lubricated at the factory and will not require lubrication.
• Electrical components are integrated in the fireplace and are not serviceable by the customer.
Storage:
• Store fireplace in a clean, dry place when not in use.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
31
Warranty
Touchstone Home Products®, Inc warrants our electric fireplaces to be free of defects in material and workmanship
for one year from date of purchase. Touchstone will repair or replace any fireplace or fireplace part that is deemed
defective or becomes defective during normal use within one year after the date of purchase.
Electrical components, such as fan motor, heater motor, control board, remote control, and control panel are
covered under warranty for one year from date of purchase. Touchstone Home Products® will provide replacement
parts free of charge during the first year of the warranty.
Replacement parts and fireplace units are covered under a 90-day warranty or the remainder of the original one year
manufacturer’s warranty from original date of purchase, whichever is greater.
Touchstone Home Products®, Inc does not warrant its products against damage caused by third parties.
Touchstone Home Products®, Inc does not cover damages caused by misuse, alterations, accident, lack of
maintenance, abuse or neglect. Parts installed from other manufacturers will void this warranty.
The warranty does not cover paint scratches, cosmetic blemishes, dents, corrosion, or other normal wear and tear
associated with the fireplace. Damage to fireplace or other components due to water, weather damage, long periods
of dampness, condensation, damaging chemicals or cleaners are not covered under warranty.
This warranty does not cover breakage of fireplace glass panel.
Touchstone Home Products® will not be responsible for installation, labor, or any other expenses related to the
reinstallation of a warranted part, and such expenses are not covered under warranty.
Extended warranty coverage for the fireplace is available by contacting Touchstone Home Products® directly at 1-
800-215-1990.
Recessed Electric Fireplace
www.touchstonehomeproducts.com
800.215.1990
Update: 20201019
32
