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Dyson customer care
Thank you for choosing to buy a Dyson machine.
After registering your 2year warranty, your Dyson machine will be covered for parts
and labor (excluding filters) for 2years from the date of purchase, subject to the
terms of the warranty. If you have any questions regarding your Dyson machine, visit
www.dyson.com for online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of
where/when you bought the machine.
If your Dyson machine needs a repair, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a covered
repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the base of
the machine.
Note your serial number for future reference.
Please register as a Dyson
machine owner
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline on 1-855-533-1098.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an insurance loss,
and enable us to contact you if necessary.
2 year limited warranty
Terms and conditions of the Dyson 2 year limited warranty
What is covered
Your Dyson machine is warranted against original defects in materials and
workmanship for a period of 2 years from the date of purchase, when used for
normal domestic purposes in accordance with the Dyson Operating Manual.
Please retain your proof of purchase. If you do not have your proof of purchase,
your warranty will start 90 days after the date of manufacture, according to
Dyson’s records. This warranty provides, at no extra cost to you, all labor and
parts necessary to ensure your machine is in proper operating condition during
the warranty period. The replacement of any part of your machine under warranty
will not extend the period of warranty. Any parts which are returned to Dyson will
become the property of Dyson. Please call the Dyson Helpline at 1-855-533-1098
for more information.
This limited warranty is subject to the following terms:
What is not covered
Dyson shall not be liable for costs, damages or repairs incurred as a result of, due
to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or use
not in accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear bin, filter,
brush bar, and power cord (or where external damage or abuse is diagnosed),
carpet or floor damage due to use not in accordance with the Dyson Operating
Manual or failure to turn the brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
• Additionally, this limited warranty does not apply to any machine that has had the
serial number altered or removed.
Warranty limitations and exclusions
• Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some States
and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service described
below. Dyson will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your machine.
This limitation is not allowed by some States and so this limitation may not apply
to you.
• This limited warranty gives you specific legal rights. You may also have other rights
which vary by State.
• This limited warranty is not transferable.
Warranty service
• Please fill out and return the Warranty Form, or register online at www.dyson.com
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and place
of purchase.
• Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
If your machine is not functioning properly, please call the Dyson Helpline at
1-866-277-4649. Most issues can be rectified over the telephone by our trained
Customer Care staff.
When registering your
Dyson Machine
• You will need to provide us with basic contact information to register your product
and enable us to support your warranty.
• When you register, you will have the opportunity to choose whether you would
like to receive communications from us. If you opt-in to communications from
Dyson, we will send you details of special offers and news of our latest innovations.
We never sell your information to third parties and only use information that
you share with us as defined by our privacy policies which are available on our
website.privacy.dyson.com
Conformity information
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Product information
Please note: Small details may vary from those shown.
10.04.2017 11:57 - C88015_HH11_OPMAN_US_X285A-NON-HEPA-OPMAN-88015.indd_15_4c0s
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