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15
15
Troubleshooting:
Any other servicing should be
done by an authorized service
representative.
USE TROUBLESHOOTING GUIDE
AS A FIRST STEP TO RESOLVE
ANY PROBLEMS YOU MAY BE
EXPERIENCING.
If appliance is not working as
it should, has been dropped,
damaged, left outdoors, or
dropped into water, call Customer
Service at 1-800-944-9200
for further instruction before
continuing use.
WARNING
To reduce the risk of personal injury -
Unplug before cleaning or servicing.
!!
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner won’t run
1. Power cord not firmly plugged into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped breaker.
2. Check fuse or breaker in home. Replace fuse/reset
breaker in home.
3. Needs service.
3. Take to service center. To find nearest location, visit
our website at www.hoover.com or call 1-800-944-
9200.
Cleaner won’t pick-up
or low suction
1. Dirty Water Tank is not installed correctly. 1. Review Placing Dirty Water Tank in base of cleaner.
2. Dirty Water Tank is full. 2. Empty Dirty Water Tank.
3. Dirty Water Tank is clogged. 3. Clean Dirty Water Tank.
4. Air path is clogged. 4. Unclog air path.
Water escaping from
Cleaner
1. Dirty Water Tank is full. 1. Empty Dirty Water Tank.
2. Dirty Water tank is not installed correctly. 2. Review Placing Dirty Water Tank in base of cleaner.
3. Clean Water Solution Tank not installed
properly.
3. Review Clean Water Solution Tank Installation.
Cleaner won’t
dispense
1. Clean Water Solution Tank is empty. 1. Fill Clean Water Solution Tank.
2. Clean Water Solution Tank not installed
properly.
2. Review Clean Water Solution Tank Installation.
3. Needs service. 3. Take to service center. To find nearest location, visit
our website at www.hoover.com or call 1-800-944-
9200.
Hose nozzle will not
spray after filling the
Clean Water Tank or
Detergent Container.
1. Air is trapped in the pump and hose. 1. Turn on the cleaner. If hose does not spray, prime the
pump by lowering the hose down to the floor and hold
the trigger for up to 1 minute.
Motor noise becomes
high-pitched
1. Dirty Water Tank is full. 1. Empty Dirty Water Tank.
2. Dirty Water Tank is clogged. 2. Clean Dirty Water Tank.
3. Air path is clogged. 3. Unclog air path.
4. The float in the Dirty Water Tank has been
activated.
4. Review Emptying & Cleaning the Dirty Water Tank.
Water or foam
escaping from
dirty water tank
1. Self-clean option ran too long and caused
dirty water tank to overflow.
1. Empty dirty water tank and let air dry.
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