http://www.lghvac.com
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P/NO : 3828A23010N
Please read this manual carefully before operating
your set and retain it for future reference.
TYPE : Ceiling Concealed Duct - Low Static
OWNER’S MANUAL
AIR
CONDITIONER
Copyright © 2012 - 2018 LG Electronics Inc. All Rights Reserved.
ENGLISH FRANÇAIS
ESPAÑOL
2 Multi Type Air Conditioner
Multi Type Air Conditioner Owner’s Manual
TABLE OF CONTENTS
FOR YOUR RECORDS
Write the model and serial numbers here:
Model #
Serial #
You can find them on a label on the side of each unit.
Dealer's Name
Date Purchased
n Staple your receipt to this page in the event you need
it to prove date of purchase or for warranty issues.
READ THIS MANUAL
Inside you will find many helpful hints on how to use
and maintain your air conditioner properly. Just a little
preventive care on your part can save you a great deal
of time and money over the life of your air conditioner.
You'll find many answers to common problems in the
chart of troubleshooting tips. If you review our chart of
Troubleshooting Tips first, you may not need to call
for service at all.
PRECAUTION
• Contact the authorized service technician for
repair or maintenance of this unit.
• Contact the installer for installation of this unit.
• The air conditioner is not intended for use by
young children or invalids without supervision.
• Young children should be supervised to ensure
that they do not play with the air conditioner.
• When the power cord is to be replaced,
replacement work shall be performed by
authorized personnel only using only genuine
replacement parts.
• Installation work must be performed in
accordance with the National Electric Code by
qualified and authorized personnel only.
A. Safety Precautions ....................3
B.
Necessary functions before using
....6
Trial Operation .............................6
Celsius/Fahrenheit Switching.......7
Setting the Central-Control
Address........................................8
ESP Function ...............................9
C. Operating Instructions............10
Simple Wired Remote Controller....
10
Cooling Operation ......................11
Heating Operation......................12
Auto-Operation...........................13
Dry(Dehumidification) Operation ...
14
Fan Operation ............................14
Fan Speed Selection..................15
Indoor Temperature Display.......16
Child Lock ..................................17
Different Mode Operation...........17
D. Maintenance and Service........18
When the air conditioner is not
going to be used for a long time
. ..19
Operation Tips............................19
E. Before you call for service......20
F. WARRANTY (USA)... ................21
G. WARRANTY (CANADA)... .......23
Safety Precautions
Owner’s Manual 3
ENGLISH
Safety Precautions
To prevent injury to the user or other people and property damage, the following instructions must be
followed.
n Incorrect operation due to ignoring instruction will cause harm or damage. The seriousness is classified
by the following indications.
WARNING
CAUTION
This symbol indicates the possibility of death or serious injury.
This symbol indicates the possibility of injury or damage to properties only.
n Meanings of symbols used in this manual are as shown below.
Be sure not to do.
Be sure to follow the instruction.
WARNING
Installation
• Do not use a defective or underrated circuit breaker. Use this appliance on a dedicated circuit.
- There is risk of fire or electric shock.
• For electrical work, contact the dealer, seller, a qualified electrician, or an Authorized Service Center.
- Do not disassemble or repair the product. There is risk of fire or electric shock.
• Always ground the product.
- There is risk of fire or electric shock.
• Install the panel and the cover of control box securely.
- There is risk of fire or electric shock.
• Always install a dedicated circuit and breaker.
- Improper wiring or installation may cause fire or electric shock
• Use the correctly rated breaker or fuse.
- There is risk of fire or electric shock.
• Do not modify or extend the power cable.
- There is risk of fire or electric shock.
• Do not install, remove, or re-install the unit by yourself (customer).
- There is risk of fire, electric shock, explosion, or injury.
• Be cautious when unpacking and installing the product.
- Sharp edges could cause injury. Be especially careful of the case edges and the fins on the condenser and
evaporator.
• For installation, always contact the dealer or an Authorized Service Center.
- There is risk of fire, electric shock, explosion, or injury.
• Do not install the product on a defective installation stand.
- It may cause injury, accident, or damage to the product.
• Be sure the installation area does not deteriorate with age.
- If the base collapses, the air conditioner could fall with it, causing property damage, product failure, and
personal injury.
Safety Precautions
4 Multi Type Air Conditioner
Operation
• Do not let the air conditioner run for a long time when the humidity is very high and a door or a window is left
open.
- Moisture may condense and wet or damage furniture.
• Take care to ensure that power cable could not be pulled out or damaged during operation.
- There is risk of fire or electric shock.
• Do not place anything on the power cable.
- There is risk of fire or electric shock.
• Do not plug or unplug the power supply plug during operation.
- There is risk of fire or electric shock.
• Do not touch(operate) the product with wet hands.
- There is risk of fire or electrical shock.
• Do not place a heater or other appliances near the power cable.
- There is risk of fire and electric shock.
• Do not allow water to run into electric parts.
- It may cause There is risk of fire, failure of the product, or electric shock.
• Do not store or use flammable gas or combustibles near the product.
- There is risk of fire or failure of product.
• Do not use the product in a tightly closed space for a long time.
- Oxygen deficiency could occur.
• When flammable gas leaks, turn off the gas and open a window for ventilation before turn the product on.
- Do not use the telephone or turn switches on or off.
There is risk of explosion or fire
• If strange sounds, or small or smoke comes from product. Turn the breaker off or disconnect the power
supply cable.
- There is risk of electric shock or fire.
• Stop operation and close the window in storm or hurricane.
If possible, remove the product from the window before the hurricane arrives.
- There is risk of property damage, failure of product, or electric shock.
• Do not open the inlet grill of the product during operation.
(Do not touch the electrostatic filter, if the unit is so equipped.)
- There is risk of physical injury, electric shock, or product failure.
• When the product is soaked (flooded or submerged), contact an Authorized Service Center.
- There is risk of fire or electric shock.
• Be cautious that water could not enter the product.
- There is risk of fire, electric shock, or product damage.
• Ventilate the product from time to time when operating it together with a stove, etc.
- There is risk of fire or electric shock.
• Turn the main power off when cleaning or maintaining the product.
- There is risk of electric shock.
• When the product is not be used for a long time, disconnect the power supply plug or turn off the breaker.
- There is risk of product damage or failure, or unintended operation.
• Take care to ensure that nobody could step on or fall onto the outdoor unit.
- This could result in personal injury and product damage.
Safety Precautions
Owner’s Manual 5
ENGLISH
CAUTION
Installation
• Always check for gas (refrigerant) leakage after installation or repair of product.
- Low refrigerant levels may cause failure of product.
• Install the drain hose to ensure that water is drained away properly.
- A bad connection may cause water leakage.
• Keep level even when installing the product.
- To avoid vibration or water leakage.
• Do not install the product where the noise or hot air from the outdoor unit could damage the neighborhoods.
- It may cause a problem for your neighbors.
• Use two or more people to lift and transport the product.
- Avoid personal injury.
• Do not install the product where it will be exposed to sea wind (salt spray) directly.
- It may cause corrosion on the product. Corrosion, particularly on the condenser and evaporator fins, could
cause product malfunction or inefficient operation.
Operation
• Do not expose the skin directly to cool air for long periods of time. (Don't sit in the draft.)
- This could harm to your health.
• Do not use the product for special purposes, such as preserving foods, works of art, etc. It is a consumer air
conditioner, not a precision refrigeration system.
- There is risk of damage or loss of property.
• Do not block the inlet or outlet of air flow.
- It may cause product failure.
• Use a soft cloth to clean. Do not use harsh detergents, solvents, etc.
- There is risk of fire, electric shock, or damage to the plastic parts of the product.
• Do not touch the metal parts of the product when removing the air filter. They are very sharp!
- There is risk of personal injury.
• Do not step on or put anyting on the product. (outdoor units)
- There is risk of personal injury and failure of product.
• Always insert the filter securely. Clean the filter every two weeks or more often if necessary.
- A dirty filter reduces the efficiency of the air conditioner and could cause product malfunction or damage.
• Do not insert hands or other objects through the air inlet or outlet while the product is operated.
- There are sharp and moving parts that could cause personal injury.
• Do not drink the water drained from the product.
- It is not sanitary and could cause serious health issues.
• Use a firm stool or ladder when cleaning or maintaining the product.
- Be careful and avoid personal injury.
• Replace the all batteries in the remote control with new ones of the same type. Do not mix old and new
batteries or different types of batteries.
- There is risk of fire or explosion
• Do not recharge or disassemble the batteries. Do not dispose of batteries in a fire.
- They may burn or explode.
• If the liquid from the batteries gets onto your skin or clothes, wash it well with clean water. Do not use the
remote if the batteries have leaked.
- The chemicals in batteries could cause burns or other health hazards.
• If you eat the liquid from the batteries, brush your teeth and see doctor. Do not use the remote if the batteries
have leaked.
- The chemicals in batteries could cause burns or other health hazards.
Necessary functions before using
6 Multi Type Air Conditioner
Necessary functions before using
Out door
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCS0C
FAN
SPEED
MODE
TEMP
TEMP
The trial operation is to check the installation status of the product. The temperature will not be controlled during
trial operation. Instead the product will operate in several modes such as cooling, strong wind, comp-on.
1
If you want to set the trial operation mode, press the
mode button and the Fan speed button same time for
three seconds.
2
Then the product will begin the trial operation and the
display will be like as shown on left side picture.
3
If you want to cancel the trial operation mode, just
press the On/Off button.
4
The trail operation will be shut down automatically
after 18 minutes and system will go to the standby
mode.
Trial Operation
Necessary functions before using
Owner’s Manual 7
ENGLISH
FAN
SPEED
MODE
Out door
Room Temp
Total on
Central Run
Defrost Preheat
Room Temp
Total on
Central Run
Defrost Preheat Out door
Out door
Room Temp
Total on
Central Run
Defrost Preheat
<Setting as Celsius> <Setting as Fahrenheit>
TEMP
TEMP
Room Temp
Total on
Central Run
Defrost Preheat Out door
PQRCUCS0C
1
If you want to change the temperature unit as the
Celsius or Fahrenheit, press the Temperature control
button(▼) and the Fan speed button same time for
three seconds to enter the setting Mode.
2
Press the temperature control button to change the
unit.
Ex) Setting unit as Fahrenheit.
3
After setting, press the Temperature control button(▼)
and the Fan speed button same time for three seconds
to exit the setting Mode.
The system will automatically release without input
after 30 seconds.
Celsius/Fahrenheit Switching
Necessary functions before using
8 Multi Type Air Conditioner
Note : The remote controller displays 'HL' if central controller has locked the remote controller .
Out doorDefrost Preheat
PQRCUCS0C
FAN
SPEED
MODE
FAN
SPEED
MODE
Group No.
Indoor Unit No.
TEMP
TEMP
TEMP
TEMP
Central Run
1
If you want to set the address on the display panel,
press both temperature control buttons (s/t) same
time for three seconds.
2
Press the temperature-increasing button to change the
group number. Press the temperature-decreasing
button to change the indoor unit number.
e.g. As shown on the left side panel, it displays 23.
Group No. : 2
Indoor Unit No. : 3
3
Set the address by pressing both temperature control
buttons again(s/t) at the same time for three
seconds.
• If you connect the indoor unit to the central controller, you should set the network
address of the indoor unit so that the central controller could recognize it.
• The center-control address is composed of the group number and the indoor-unit
number.
Setting the Central-Control Address
Please set the address while using the central controller.
You don't need to set address if you don't use central controller.
Necessary functions before using
Owner’s Manual 9
ENGLISH
Out door
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCS0C
FAN
SPEED
MODE
Lo
Med
200
100
Setting the Low wind to 210 Setting the Medium wind to 175
TEMP
TEMP
1
Press the mode button and the temperature increasing
button(s) same time for three seconds.
2
Set the volume of each fan speed(Low, Medium, Hi)
by using the temperature control button. Press the fan
speed button to select the fan speed.
The value of E.S.P can be adjusted from 1 to 255.
3
If you press the On/Off button while setting the ESP
function, it will be canceled. (The picture on the left
side is the example of setting the Hi wind to ESP 10.)
4
Press the mode button and the temperature increasing
button (s) same time for three seconds. Then the ESP
setting will be activated after the temperature display
flashes three times.
E.S.P function is setting the volume of each fan speed. It is for the convenience of installation. It is recommended
that you should not use this function while using the remote controller.
EX)
h The E.S.P value is set at the proper value at the factory. So
it is highly recommended that you should not change the
E.S.P value at your discretion.
ESP Function
10 Multi Type Air Conditioner
Simple Wired Remote Controller
PQRCUCA0
FAN
SPEED
MODE
Cooling Heating Auto Dry Fan
Defrost Preheat Out door
Slo
Lo
Med
Hi
Po
Room Temp
Total on
Central Run
1
2
3
4
5
Each function will be shown on the display panel for three second or so when the power is applied at first.
1. Operation Display Panel
Displays the operation conditions.
2. On/Off Function
Operation starts when this button is pressed, and stops when the button is
pressed again.
3. Fan Speed Button
Used to set desired fan speed.
4. Temperature Control Button
Used to set the temperature when the desired temperature is obtained.
5. Mode Selection Check Button
Used to select the operation mode.
• Cooling operation
• Heating operation
• Auto-operation
• Dry (Dehumidification) operation
• Fan operation
Operating Instructions
Operating Instructions
Operating Instructions
PQRCUCA0
FAN
SPEED
MODE
A click of the button will increase the desired temperature by 1C(2F).
A click of the button will decrease the desired temperature by 1C(2F).
Cooling
Out door
Hi
1
Cooling operation will begin if you press the On/Off
button.
h Plasma function is always operating for working if
product has plasma function.
2
Press the temperature button and set the desired
temperature lower than the current room
temperature. 18~30°C(64~86°F)
* If the desired temperature is set higher than the current
room temperature, the cooling function will not begin
and just the blowing operation will continue.
3
If you press the mode button during the operation,
the operation mode will be changed in the order of
cooling, heating, dry(dehumidification), fan and auto-
operation.
If the product is a Cooling-Only model, the operation
mode will be changed in the order of cooling,
dry(dehumidification), fan and auto-operation.
4
If you press the On/Off button, the cooling operation
will stop.
Cooling Operation
Owner’s Manual 11
ENGLISH
12 Multi Type Air Conditioner
Operating Instructions
PQRCUCA0
FAN
SPEED
MODE
A click of the button will increase the desired temperature by 1C(2F).
A click of the button will decrease the desired temperature by 1C(2F).
Heating
Out door
Hi
1
If you want to set the heating operation, press the
On/Off button. And press the mode button.
h Plasma function is always operating for working if
product has plasma function.
2
Set the desired room temperature higher than the
current room temperature. 16~30°C(60~86°F)
* If the desired temperature is set lower than the current
room temperature, the heating function will not begin.
3
If you press the mode button during the operation, the
operation mode will be changed in the order of cooling,
heating, dry(dehumidification), fan and auto-operation.
4
If you press On/Off button again, the heating operation
will stop.
What is the three-minute delay function?
It will take time for the product to blow warm air. The delay is to protect the compressor. The
room will be heated with warm air after three minutes when the compressor begins operation.
n The cooling-only model will not do heating function.
Heating Operation
Owner’s Manual 13
ENGLISH
Operating Instructions
PQRCUCA0
FAN
SPEED
MODE
Auto
Out door
Hi
1
Set the operation mode to auto-operation after
pressing the On/Off button.
h Plasma function is always operating for working if
product has plasma function.
2
When the room temperature is lower than the desired
temperature: Heating Operation starts
[For Heat Pump Models only]
When the room temperature is higher than the desired
temperature: Cooling Operation starts
3
If you press the mode button during the operation, the
operation mode will be changed in the order of cooling,
heating, dry(dehumidification), fan and auto-operation.
The cooling-only model will show "AI" on the
temperature display.
"AI" could be adjusted by five levels (-2, -1, 0, +1, +2).
Auto-Operation
h This auto-operation is not related to "Auto Change Over" function.
14 Multi Type Air Conditioner
Operating Instructions
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCA0
FAN
SPEED
MODE
Out door
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCA0
FAN
SPEED
MODE
Out door
1
Press the On/Off button on the remote controller.
h Plasma function is always operating for working if
product has plasma function.
2
Set the mode to dry operation by pressing the mode
button.
When the dry operation is selected, “dh” will be shown
on the display panel as shown on the left side.
3
If it is used during rainy season or high humidity, you
can have both effective dehumidifying and air
conditioning effect.
* Temperature control is not available during the dry
operation.
1
Press the On/Off button on the remote controller.
h Plasma function is always operating for working if
product has plasma function.
2
Set the unit to fan operation by pressing the mode
button.
3
When the fan is selected, "Fn" will be displayed on the
display panel.
4
• Fan operation does not give cold air, but just the fan
air.
• By giving out air that has no difference of
temperature with the indoors, it allows circulation of
the room.
* Temperature control is not available in the fan operation.
Dry(Dehumidification) by lowering temperature slightly
Dry(Dehumidification) Operation
Fan Operation
Owner’s Manual 15
ENGLISH
Operating Instructions
PQRCUCA0
FAN
SPEED
MODE
Fan Speed Selection
Hi
Med
Lo
Cooling Heating Auto Dry Fan
Defrost Preheat Out door
Slo
Lo
Med
Hi
Po
Room Temp
Total on
Central Run
1
Select the proper fan speed which you want by
pressing the fan speed button on the remote
controller.
• If you press the fan button, the speed of the fan will
change in the order of Low>Medium>Hi.
• The initial fan speed is "Hi"
• If the product is not compatible with the Fan speed
control, it will not function as per your selection.
You can easily control the fan speed.
Fan Speed Selection
16 Multi Type Air Conditioner
Operating Instructions
PQRCUCA0
FAN
SPEED
MODE
Cooling Heating Auto Dry Fan
Defrost Preheat Out door
Slo
Lo
Med
Hi
Po
Room Temp
Total on
Central Run
1
When the fan speedbutton is pressed on the remote
controller for about 3 seconds, the indoor temperature
will be displayed for about 5 seconds, then goes back
to the previous screen.
• Indoor temperature display may differ according to
slide S/W1 setting on the remote controller.
h There would be some difference between actual
temperature you feel and room temperature of remote
controller , because the temperature of the position is
not uniform which the remote controller is located on.
Indoor Temperature Display
Owner’s Manual 17
ENGLISH
Operating Instructions
Out door
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCA0
FAN
SPEED
MODE
1
You can use the child lock function by pressing both
temperature increasing button and fan speed button
for three seconds. In the initial setting of the child lock
function, "CL" will be displayed on the display panel
and then it will come back to the original mode. Now a
click of another button will not be recognized and the
"CL" is being shown on the display panel for three
seconds due to child lock.
2
If you want to cancel the child lock mode, press the
temperature increasing button and the fan speed
button again for three seconds.
This is a function to prevent tampering of settings by children or others.
Child Lock
Room Temp
Total on
Central Run
Defrost Preheat
PQRCUCA0
FAN
SPEED
MODE
Out door
1
If one indoor unit operate heating Mode while several
indoor units are operating Cooling Mode, Outdoor
segment and Cooling segment are blinking like screen
on the left.
‘ It means operation of cooling Mode in outdoor unit .
2
If one indoor unit operate Cooling or Dehumidification
Mode while several indoor units is operating Heating
Mode, Outdoor segment and Cooling segment is
blinking.
‘ It means operation of Heating Mode in outdoor unit.
3
When push the On/Off button, the indoor unit operate
mode automatically which other indoor unit is operating
for 5 second later.
When One outdoor unit have several indoor units,Different Mode Operation is which each indoor unit
operate different mode.
Different Mode Operation
h If the product is not compatible with the Different Mode Operation, Screen will be displayed CH07.
h If CH07 is displayed , please change the mode.
h Different Mode Operation is not error.
18 Multi Type Air Conditioner
Maintenance and Service
B
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n
z
e
n
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S
C
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R
I
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C
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B
A
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G
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S
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Air-Filter
Grille, Case, and Remote Control
o Turn the system off before cleaning. To clean, wipe with
a soft, dry cloth. Do not use bleach or abrasives.
Supply power must be disconnected before
cleaning the indoor unit.
NOTICE
o
Never use any of the followings:
• Water hotter than 40
°C(
104°F)
Could cause deformation and/or
discoloration.
• Volatile substances
Could damage the surfaces of the air
conditioner.
1. Clean the filter with a vacuum or warm, soapy
water.
• If very dirty, wash with a solution of
detergent in lukewarm water.
• If hot water 50
°C
(122°F) or more is
used, filter may be deformed.
2. After washing with water, dry well in the
shade.
3. Re-install the air filter.
Air Filter
The air filters behind Indoor unit
(the suction side) should be checked and cleaned once
every 2 weeks or more often if necessary.
CAUTION: Before performing any maintenance, turn off the main power to
the system.
Maintenance and Service
Maintenance and Service
Owner’s Manual 19
ENGLISH
When the air conditioner is not going to be used for a long time.
CAUTION
CAUTION
Operation Tips
Helpful information
The air filters and your electiric bill.
If the air filters become clogged with dust, the
cooling capacity will drop, and 6% of the electricity
used to operate the air conditioner will be wasted.
When it is not going to be used for
a long time.
When the air conditioner is to
be used again.
Operate the air conditioner on Air
circulation mode for 2 to 3 hours.
• This will dry out the internal parts.
Turn off the circuit breaker.
Turn off the circuit breaker when the air conditioner
is not going to be used for a long time.
Dirt may collect and may cause a fire.
n Check that the air inlet and outlet of the
indoor/outdoor unit are not blocked.
Do not overcool the room.
This is not good for the health
and wastes electricity.
Keep blinds or curtains
closed.
Do not let direct sunshine
enter the room when the air
conditioner is in operation.
Make sure that the doors
and windows are shut tight.
Avoid opening doors and
windows as much as possible
to keep the cool air in the
room.
Clean the air filter regularly.
Blockages in the air filter
reduce the airflow and lower
cooling and dehumidifying
effects. Clean at least once
every two weeks.
Ventilate the room
occasionally.
Since windows are kept
closed, it is a good idea to
open them and ventilate the
room now and then.
Before you call for service...
20 Multi Type Air Conditioner
?
Check the following points before requesting repairs or service.... If the malfunction persist,
please contact your dealer.
Troubleshooting Tips! Save time and money!
• Have you made a
mistake in timer
operation?
• Has the fuse blown
or has the circuit
breaker been
tripped?
• Check that this is not
a damp smell exuded
by the walls, carpet,
furniture or cloth
items in the room.
• Condensation occurs
when the airflow from
the air conditioner
cools the warm room
air.
• This is the protector
of the mechanism.
• Wait about three
minutes and
operation will begin.
The air conditioner
does not operate.
The room has a
peculiar odor.
It seems that
condensation is
leaking from the air
conditioner.
Air conditioner does
not operate for about
3 minutes when
restart.
Does not cool or heat
effectively.
The air conditioner
operation is noisy.
Crack sound is
heard.
Remote control
display is faint, or no
display at all.
• Is the air filter dirty?
See air filter cleaning
instructions.
• The room may have
been very hot when
the room air
conditioner was first
turned on. Allow time
for it to cool down.
• Has the temperature
been set incorrectly?
• Are the indoor unit's
air inlet or outlet vents
obstructed?
• For a noise that
sounds like water
flowing.
-This is the sound of
freon flowing inside
the air conditioner
unit.
• For a noise that
sounds like the
compressed air
releasing into
atmosphere.
-This is the sound of
the dehumidifying
water being
processed inside the
air conditioning unit.
• This sound is generated
by the expansion/
constriction of the front
panel, etc. due to
changes of
temperature.
• Cleaning the filter,
press the Timer button
and ◀ button of wired
remote controller at
the same time for 3
sec.
• Are the batteries
depleted?
• Are the batteries
inserted in the
opposite (+) and (-)
directions?
WATER RESISTANT: The outdoor side of this appliance is WATER RESISTANT.
The indoor side is not water resistant and should not be exposed to
excess water.
NOTICE
Filter sign lamp
(LED) is ON.
Before you call for service...
WARRANTY (USA)
Owner’s Manual 21
ENGLISH
WARRANTY (USA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN
COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY
TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Ave, Englewood Cliffs 07632. You
and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice
must provide your name, address, and telephone number; identify the product that is the subject of the
claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve
the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 1000 Sylvan Avenue Englewood Cliffs, NJ 07632. If there is
a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section
will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide,
except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability
of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
WARRANTY (USA)
22 Multi Type Air Conditioner
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees
will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held
at a location within the federal judicial district in which you reside unless we both agree to another location
or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing
https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model &
Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
WARRANTY (CANADA)
Owner’s Manual 23
ENGLISH
WARRANTY (CANADA)
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE
NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR
RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT
TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents,
subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or
controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or
performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in
writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal Team at 20 Norelco
Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith
discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and
telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the
relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of
Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You
and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer
made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30
day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG
only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a
jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if
you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by
applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any
other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent
such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances
proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action
in small claims court, but that small claims court action may not be brought on a class or representative basis except
to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the
claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand
for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules
of the province or territory of your residence. You must also send a copy of your written demand to LG at LG
Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This
arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the
arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the
arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
WARRANTY (CANADA)
24 Multi Type Air Conditioner
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any
disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy
between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your
purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for
arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for
herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the
applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’
fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase
amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable
attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator
finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it
that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration conducted
solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-
person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the
nearest, most mutually-convenient arbitration location available within the province or territory in which you reside
unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is
unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by
applicable law. Should LG fail to enforce strict performance of any provision of this Limited Warranty (including
these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this
Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the
other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to
[email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was
purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found
(i) on the product; or (ii) online by accessing https://www.lg.com/ca_en/support/repair-service/schedule-repair and
clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this Limited
Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute
or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the
province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and
LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or
telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this
dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to
enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms
and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the
End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take precedence over the EULA.
US
Please call the installing contractor of your product, as warranty service will be
provided by them.
CANADA
Service call Number # : (888) LG Canada, (888) 542-2623
Numéro pour les appels de service : LG Canada, 1-888-542-2623
