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Bluetooth Troubleshooting
To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They
usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their
support.
The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error
messages (such as having to enter a PIN code), or pairing not working.
What is Bluetooth technology?
Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a
mobile device.
Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some
can go 1 meter, 10 meters or 100 meters).
Our Bluetooth devices typically supports up to 10 meter distance from the source device.
Explaining the different Bluetooth profiles used in our devices:
Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP
v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is
compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth
Speakers and Headphones they are the only ones with these profile that you need to be aware of:
A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile
users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of
Bluetooth headphones or speakers, both devices need to support this.
AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as
pause/start/skip/forward.
HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to
be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles
and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds
abilities such as redial last number called, voice dialing and call waiting.
Note for HSP and HFP:
You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that
could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC
software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the
PC/Laptop for help with setting this up).