Installing the Swann Security App
Search and download the latest version of the Swann Security app using the Google Play store app on your phone.
Swann Security
After the Swann Security app is installed on your phone, the Swann Security app icon appears on the Home or Apps screen. To open the Swann Security app, tap the app icon.
Open the Swann Security app and tap Not yet registered? Register
Enter your first and last names, then tap 
. This helps us verify your identity if you contact us for assistance with your account or device.
If Location (GPS) is turned on for your phone, your approximate address is automatically set based on your phone's current location. If Location (GPS) is turned off, you can enter your address manually on the next screen. Tap .
Enter your device location (if GPS is off) or make any changes to the auto-populated address fields if necessary, then tap . This helps us personalize your experience on the Swann Security app and other Swann services.
Enter your email address, desired password (between 8 - 32 characters), and confirm the password. This will be the email address and password you use to sign into the Swann Security app.
Read the Terms of Service and Privacy Policy (link on the bottom of the screen), select the checkbox to agree to the Terms of Service, and then tap Register to create your account
To finish creating your account, go to your email inbox and open the link in the verification email from Swann Security.
If you can't find the verification email, try checking the Junk/Spam folder.
Tap Next to return to the Sign In screen.
After verifying your email address, you can sign into your Swann Security account. Enter the email address and password you used to set up your Swann Security account, then tap Sign In.
NOTE You can toggle the Remember Me option on to save your login credentials so you don't have to sign in every time you open the app.
If this is your first time pairing a Swann device, tap the Pair Device 
button.
If you are pairing a second or subsequent Swann device, open the Menu
, and then tap Pair Device.
For specific instructions on how to pair your Swann device:
Before you start the pairing process, make sure your CCTV system is powered and connected to the internet modem/router. Tap the Start button to proceed.
NOTE If you need information on how to install and connect your CCTV system to the internet, refer to the quick start guides that came with your CCTV system.
Scan the CCTV system's QR code. The QR code's location is generally found on the top of the device.
NOTE If your phone can't scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "CCTV System" from the product menu, and type in the CCTV System's ID located below the QR code which looks something like this:
Enter the password of your CCTV system which is the same password you use to unlock the CCTV system's main menu locally. This is normally the password that you created when setting up your DVR or NVR for the first time using the integrated Startup Wizard.
NOTE Toggle
to make sure that you have entered the password correctly.
Tap Save at the top of the screen. The app will establish a connection with your CCTV system and register it to your Swann Security account.
Once the pairing process is complete, tap the Done button.
The camera channels associated with your CCTV system will be displayed on the Live View tab.
NOTE
Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.
At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.
Tap the Start button to proceed.
Scan the camera's QR code. The QR code's location is generally found under the base of the camera, as shown below.
If your phone can't scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Alert Indoor Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.
Enter a name for your camera and then tap the Next button.
Tap the Start button to continue.
The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.
NOTE
Enter and confir your Wi-Fi network password, and then tap the Next button.
NOTE
to make sure that you have entered your Wi-Fi network password correctly.
Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button.
NOTE
If your camera is not in pairing mode (LED is not blinking blue slowly)
Press and hold the Reset button (as shown below) on the back of your camera for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.
Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
NOTE
If, for any reason, the app fails to connect automatically to the camera's hotspot, you can manually connect to the camera's hotspot:
Go to the Wi-Fi settings on your phone and connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx). Then, return to the app and tap the Retry button to continue setup.
Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.
NOTE
Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.
At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.
Tap the Start button to proceed.
Scan the camera's QR code. The QR code's location is generally found under the base of the camera, as shown below.
If your phone can't scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Security Tracker Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.
Enter a name for your camera and then tap the Next button.
Tap the Start button to continue.
The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.
NOTE
Enter and confirm your Wi-Fi network password, and then tap the Next button.
NOTE
Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button.
NOTE
If your camera is not in pairing mode (LED is not blinking blue slowly)
Press and hold the Reset button (as shown below) on the back of your camera for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.
Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
NOTE
If, for any reason, the app fails to connect automatically to the camera's hotspot, you can manually connect to the camera's hotspot:
Go to the Wi-Fi settings on your phone and connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx). Then, return to the app and tap the Retry button to continue setup.
Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it.
At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing.
Tap the Start button to proceed.
Scan the camera's QR code. The QR code's location is generally found on the base of the camera, as shown below.
If your phone can't scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Spotlight Outdoor Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.
Enter a name for your camera and then tap the Next button.
Tap the Start button to continue.
The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.
Enter and confirm your Wi-Fi network password, and then tap the Next button.
Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button.
NOTE
If your camera is not in pairing mode (LED is not blinking blue slowly)
Press and hold the Reset button on the camera cable (as shown below) for 5 seconds until the LED indicator starts blinking blue rapidly, and wait for about 30 seconds. When the LED indicator starts blinking blue slowly, your camera is in pairing mode.
Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.
NOTE
Before you start the pairing process, make sure your camera is powered. If you need information on how to power your camera, refer to the quick start guide that came with it. At this point, you should check that your phone is connected to a 2.4GHz Wi-Fi network and you have the Wi-Fi network password handy. Your phone's Location (GPS) setting should also be switched on as the app requires this permission temporarily to detect Wi-Fi networks during pairing. Tap the Start button to proceed.
Scan the camera's QR code. The QR code's location is generally found on the back of the camera, as shown below.
If your phone can't scan the QR code, tap the Manual Pair button at the bottom of the QR code scanning screen, select "Wi-Fi Floodlight Security Camera" from the product menu, and type in the camera's ID (consists of 12 alphanumeric characters) located on this sticker label.
Enter a name for your camera and then tap the Next button.
Tap the Start button to continue.
The Wi-Fi network name field is auto-filled with the Wi-Fi network that your phone is currently using. Your camera will join this Wi-Fi network by default.
Enter and confirm your Wi-Fi network password, and then tap the Next button.
Check if the LED indicator on your camera is blinking blue slowly as shown. If so, your camera is already in pairing mode (i.e., the camera's hotspot is activated temporarily) and ready to pair. Tap the Next button.
Tap the Start button to allow the app to automatically connect to the camera's hotspot (e.g., Swann-SWIFI-xxxxxx) and pair your camera to your home Wi-Fi as well as link to your Swann Security account.
Once the pairing process is complete, tap the Done button. Your camera will be displayed on the Live View tab.
appears on the menu 
icon, it tells you the number of unread device notifications in the Notifications tab. For more information, see "Notifications Tab" on page 48.- "Single Camera View Mode - Alert Indoor Camera" on page 41
- "Single Camera View Mode - Security Tracker Camera" on page 42
- "Single Camera View Mode - Security Pan Tilt Camera" on page 43
- "Single Camera View Mode - Spotlight Outdoor Camera" on page 45
- "Single Camera View Mode - Wi-Fi Floodlight Security Camera" on page 46
Notes:
4. Tap the event thumbnail to view the recording as shown on the right. During playback, you can:
to capture a snapshot. Snapshots will be saved to your phone’s internal memory in the “swannsecurity/images” folder.
to download the recording to your phone. Recordings will be saved in the “swannsecurity/record” folder.5. For Wi-Fi camera models with cloud storage feature only) Tap the Bin
icon to delete the event from the timeline and the camera's cloud storage. Be sure to save the video clip to your phone first if you'd like to keep it. Once an event has been deleted, the video cannot be recovered.
Profile
button to delete your Swann Security account. A confirmation link will be sent to your registered email address. Open the link to confirm that you want to permanently delete your account.
to change the name. to enter the new Wi-Fi details. For more information, see "Changing the Camera's Wi-Fi Network" on page 80. Note that, for best video streaming performance, you should always connect your camera to the Wi-Fi access point or extender nearest to it.
to change it. to update it. You can sync the camera to your phone's timezone.to enter the new Wi-Fi details. For more information, see "Changing the Camera's Wi-Fi Network" on page 80. Note that, for best video streaming performance, you should always connect your camera to the Wi-Fi access point or extender nearest to it.
Note: When you remove the camera from your Swann Security account, all event clips on the camera's internal memory are deleted.
From the Recordings (Menu > Recordings) screen, select your device.
Note: Only devices that contain clips which you manually captured via the camera's live view are shown.
To view a recording, tap on the video thumbnail. To manage your recordings, tap Edit.
Factory resetting your camera is usually only necessary for troubleshooting. It isn't something to do lightly as it will format the internal memory/microSD card (i.e., erase all locally stored clips), wipe the current Wi-Fi pairing information, and return all of the camera settings to the original factory defaults.
Note: Factory resetting your camera does not remove (unlink) it from your Swann Security account. If you're giving your camera to somebody else, make sure to remove it from your account first via the camera settings in the app. To perform a factory reset on your camera, follow the steps described in section A if the camera is currently connected to Wi-Fi or section B if the camera is not currently connected to Wi-Fi.
A If the camera is currently connected to Wi-Fi
1. From the app, go to the camera's Settings > Admin.
2. Tap the Factory Reset button.
The camera will reset to factory defaults and restart automatically. When the camera starts blinking blue slowly, this indicates that it is in pairing mode and ready for setup.
B If the camera is not currently connected to Wi-Fi
1. Locate the Reset button (see below) on the camera. Make sure the camera is plugged into power.
2. Press and hold the Reset button for 20 seconds until the blue LED indicator on the camera turns off. The camera will reset to factory defaults and restart automatically. When the camera starts blinking blue slowly, this indicates that it is in pairing mode and ready for setup.
You can easily change the Wi-Fi network that your camera is using, if your home has multiple Wi-Fi access points or if you have installed a new router. To change the Wi-Fi network, follow the steps described in section A if the camera is currently connected to Wi-Fi or section B if the camera is not currently connected to Wi-Fi.
A If the camera is currently connected to Wi-Fi
1. From the app, go to the camera's Settings > WiFi SSID.
2. Enter the name of the new Wi-Fi network name (SSID) and password. Confirm the password in the Confirm Password field. Make sure the home Wi-Fi network your camera will be joining is a 2.4GHz network. The Wi-Fi network password is case sensitive, so enter it exactly the same as it was created or as found on your Wi-Fi router/ access point. Toggle 
to make sure that you have entered the Wi-Fi network password correctly.
IMPORTANT: If the wrong Wi-Fi SSID or password is entered, the camera will fail to reconnect to Wi-Fi and you will have to perform the camera setup process again as described in section B below.
3. Tap the OK button. The camera will save the new Wi-Fi settings and restart. This can take up to 2 minutes. The camera tile on the Live View tab will refresh automatically and show livestream once the camera is connected to the new Wi-Fi network.
B If the camera is not currently connected to Wi-Fi
From the app, go to Menu > Pair Device and perform the setup process for your camera again. This will allow you to pair the camera to the new Wi-Fi network. For more information, see the pairing instructions relevant to your camera.
IMPORTANT: There is no need to remove the camera from your account first. Removing the camera from your account will result in the deletion of all of the event clips stored locally on the camera's internal memory.
I have forgotten my Swann Security account password. How do I reset it?
Tap the "Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you used to create your account. You'll shortly receive an email with instructions on how to reset your account password.
Can I access my devices with another phone?
Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account credentials. For privacy, make sure to sign out of the app on any secondary devices before switching back to your primary phone.
Can I register my devices to another Swann Security account?
A device can be registered to a single Swann Security account only. If you want to register the device to a new account (for example, if you want to give the device to a friend), you'll first need to remove the device (i.e., unpair) from your account. Once removed, the device can be registered to another Swann Security account.
Where is my device's ID?
For CCTV systems: The device's ID is listed on a sticker located on the top of the device.
For SWIFI cameras: The device's ID (or MAC Address) is listed on a sticker located on the back, bottom or base of the device.
If the device is already paired to your account, you can find the device's ID in the app: Settings > Technical details
Where can I find the snapshots and recordings taken using the app?
Your snapshots and recordings are saved to your phone's internal memory in the "swannsecurity/images” and "swannsecurity/record” folders. You can also find your manual recordings in Menu > Recordings section of the app.
How do I get alerts on my phone?
To receive push notifications from Swann Security, simply turn on the Notifications Status toggle in the Notifications tab of the app.
Will I be able to stream live video if I'm travelling overseas?
As long as your mobile phone and the Swann Security devices are both connected to the internet, you can conveniently check in on your devices via the Swann Security app from anywhere in the world.
Why is live video slow to load?
Poor internet connection is the most common reason. Test your internet speed using an online speed checker tool or at speedtest.net. We recommend internet speeds of at least 2 Mbps for optimal streaming performance. As a general rule, the more devices (e.g., cameras) you have connected, the more internet bandwidth you'll need.
Why have I stopped receiving notifications on my phone?
I cannot connect the camera to my Wi-Fi network
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you can stream live video to your phone and manage the camera's settings.
I cannot connect the camera to my Wi-Fi network
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you can stream live video to your phone and manage the camera's settings.
Why is my camera offline?
Occasionally you might get a notification that your camera is offline. When your camera can't be reached by the Swann Security server, you'll get a notification that it is offline. This could mean your internet is down, the internet connection between your camera and our server is unstable, or your camera has been moved out of range from your Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays offline for an extended period of time, try unplugging and re-plugging the camera to refresh its internet connection. You might also want to make sure that your internet connection is working properly. You can try rebooting your Wi-Fi router to resolve any network connectivity issue.
Why am I getting false motion alerts?
Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false motion detections, adjust the camera angle slightly downward and ensure the field of view is focused only on the immediate area of concern and excludes as much background activity as possible. Also, take note of shiny surfaces in the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor.
You can also try lowering the motion detection sensitivity to suit the environment.
Can my camera still record events if my internet connection goes down?
Your camera continues to detect and record events locally to its internal memory even if your home Wi-Fi network or internet is having issues, as long as your camera is not powered off. Once your camera comes back online, it will attempt to upload any event clips that were recorded during the downtime to your cloud storage which you can later view from the Playback tab. Also, you can directly access recorded events from the camera's internal memory via the camera's Settings > Storage.
Does my camera pre-record events?
Yes, when you playback an event, you will be able to view 4-5 seconds of additional footage showing the scene prior to the event occurring.
If I set my camera's live view quality to Low, will it also affect the video quality of event clips?
No, motion and sound detection recordings will always be captured in the highest camera resolution available.
Is it possible to manually turn off the siren?
Yes, simply open the camera's live view in single view mode then tap the siren icon twice. If the duration of the automatic siren is too long, you can reduce it to 30 seconds (minimum) or turn it off completely in the camera's settings (Motion Settings > Siren).
Can I disable the siren so it doesn’t sound when my camera is triggered?
Yes, you can easily set your camera not to activate its built-in siren when an event is detected. Go to your camera's Settings > Motion Settings, and under the Siren setting, select OFF.
How long is a camera event clip?
Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion lasts. The camera will begin recording an event when sound or motion is first detected, and continue to record until there is completely no sound or motion. If the camera continues to detect sound or motion for longer than a minute, a new recording will be created as a separate event in the camera's event timeline.
Why doesn't the camera event clip have sound?
Make sure that the camera's microphone volume setting is not turned OFF or the volume level set too low—the camera will not be able to pick up any sound in the background when it is recording the event.
How far back can I view my camera's cloud recordings?
Swann Security provides free basic cloud storage for your camera. From the Playback tab, you can retrieve up to the last 7 days of camera event clips stored in the cloud. For extra protection including longer storage period, you can easily upgrade the camera's cloud plan at any time by visiting subscriptions.swannsecurity
I cannot connect the camera to my Wi-Fi network
Can I use my camera without an internet connection?
No, your camera requires a Wi-Fi network connection with internet access (minimum 512Kbps upload speed) so you can stream live video to your phone and manage the camera's settings.
Why is my camera offline?
Occasionally you might get a notification that your camera is offline. When your camera can't be reached by the Swann Security server, you'll get a notification that it is offline. This could mean your internet is down, the internet connection between your camera and our server is unstable, or your camera has been moved out of range from your Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays offline for an extended period of time, try unplugging and re-plugging the camera to refresh its internet connection. You might also want to make sure that your internet connection is working properly. You can try rebooting your Wi-Fi router to resolve any network connectivity issue.
Why am I getting false motion alerts?
Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false motion detections, adjust the camera angle slightly downward and ensure the field of view is focused only on the immediate area of concern and excludes as much background activity as possible. Also, take note of shiny surfaces in the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor.
You can also try lowering the motion detection sensitivity to suit the environment.
Can my camera record events without a microSD card installed?
No. Events are first recorded to the camera's local storage (i.e., microSD card) and then uploaded to your cloud storage. If the camera doesn't have a microSD memory card installed, it can still detect events but will not be able to record video. The camera will also not be able to download and perform firmware updates without a microSD card.
Can my camera record events without a microSD card installed?
No. Events are first recorded to the camera's local storage (i.e., microSD card) and then uploaded to your cloud storage. If the camera doesn't have a microSD memory card installed, it can still detect events but will not be able to record video. The camera will also not be able to download and perform firmware updates without a microSD card.
Why has my camera stopped recording events to the microSD card?
If you've recently removed your microSD card from the camera (for example, to copy files to your computer) and then re-inserted the card, the camera might not have recognized and mounted the microSD card properly. Try restarting your camera. From the app, go the camera's Settings > Admin and tap Reboot.
What is the maximum microSD card size that can be used with the camera?
The maximum microSD card size supported is 128GB (class 10 or higher recommended).
Can my camera still record events if my internet connection goes down?
Your camera continues to detect and record events locally to its internal memory even if your home Wi-Fi network or internet is having issues, as long as your camera is not powered off. Once your camera comes back online, it will attempt to upload any event clips that were recorded during the downtime to your cloud storage which you can later view from the Playback tab. Also, you can directly access recorded events from the camera's internal memory via the camera's Settings > Storage.
Does my camera pre-record events?
Yes, when you playback an event, you will be able to view 4-5 seconds of additional footage showing the scene prior to the event occurring.
If I set my camera's live view quality to Low, will it also affect the video quality of event clips?
No, events will always be captured in the highest camera resolution available.
How long is a camera event clip?
Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion lasts. The camera will begin recording an event when sound or motion is first detected, and continue to record until there is completely no sound or motion. If the camera continues to detect sound or motion for longer than a minute, a new recording will be created as a separate event in the camera's event timeline.
Why doesn't the camera event clip have sound?
Make sure that the camera's microphone volume setting is not turned OFF or the volume level set too low—the camera will not be able to pick up any sound in the background when it is recording the event.
(Security Pan Tilt Camera only) How far back can I view my camera's cloud recordings?
Swann Security provides free basic cloud storage for your camera. From the Playback tab, you can retrieve up to the last 7 days of camera event clips stored in the cloud. For extra protection including longer storage period, you can easily upgrade the camera's cloud plan at any time by visiting subscriptions.swannsecurity .
