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Download and Launch
the Dimplex Control app
or
Scan this QR code to be taken directly
to the relevant app store page.
Download the app and launch on
your device. If you are a new user, tap
‘Register’ and follow the prompts on
the app to create an account.
Search for Dimplex Control on your device’s app store.
Users
Notifications
Settings
Hubs
You don’t have any hubs installed yet.
Add your first hub by pressing the button in
the top right corner.
NO HUB FOUND
Setting Up Your HubConnecting Your Hub
Plug the included Ethernet cable into your wireless router or
network switch. If you are connecting your Dimplex Hub via
Wi-Fi, skip this step.
1.
2.
3.
Plug the included
AC/DC adapter into the
plug socket and the DC
power port on the hub
as shown. If your Hub is
receiving power, lights on
the front should illuminate.
What’s included
What you need
Dimplex Hub
1.5m Ethernet Cable 1m Power Adapter
2.4Ghz Wi-Fi (b/g/n)
with internet connection
Compatible device for
Dimplex Control app
Battery
Troubleshooting
• In the ‘Settings’ menu of your iOS or Android device,
ensure there is an active internet connection.
• Your Dimplex Hub uses 2.4Ghz (b/g/n) Wi-Fi with WEP
and WPA2 security. If your router/access point uses 5Ghz,
newer standards such as AC or enterprise-level security
such as WPA2E, you will have to adjust your Wi-Fi settings
or connect via ethernet.
• If you are setting up your Dimplex Hub via Wi-Fi on iOS,
ensure that the device is connected to the Wi-Fi network
that you wish to connect your Dimplex Hub to – the app
will only list Wi-Fi networks that are currently connected.
• Your Dimplex Hub will only connect to password secured
Wi-Fi networks and will not connect to ‘open’ networks
for security reasons.
• Some iOS/Android devices occassionally have issues with
Bluetooth during setup. If your Hub is failing to complete
setup, check the above troubleshooting points. If you are
still experiencing problems, then turn Bluetooth o on
your device, ‘forget’ Dimplex Hub, then turn Bluetooth
back on and start the setup process again.
If you encounter any other issues during setup, contact us
at Dimplex.co.uk/support
Once you are logged in, tap the symbol
and follow the ‘Setup Wizard’.
If your Dimplex Hub becomes hot, ensure to check the battery
compartment. If the battery is hot or becomes swollen, immediately
contact Dimplex Customer service. You may be advised to remove the
battery and dispose of it at your local recycling centre or collection
point. Your Hub will continue to operate normally while mains power is
available.
Customer Service
Attention
Avoid
dropping
Don’t expose
to liquids
Avoid extreme
temperatures
Don’t
disassemble
Three-Year Warranty
Helpline: 0344 879 3588
Web: www.dimplex.co.uk/support
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Insert the battery into the rear of the Hub. See
‘Battery Installation & Replacement’.