My Philips Sonicare toothbrush makes loud noise
Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes
per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
Electric brushing
The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a
manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to
electric brushing.
Identify where the noise is coming from
Remove the brush head. Do you still hear the same loud noise after removing the brush head?
If yes, the issue might be at the handle. Please contact us for further assistance.
If no, the issue might be at the brush head. Read along to try and solve this issue yourself
Brush head not well placed
Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A
small gap between the handle and the brush head is normal.
Counterfeit brush heads
Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We
recommend you to use genuine Philips Sonicare brush heads.
Brush head is worn
If you used the same brush head for more than three months, you might need to replace your
brush head. As brush heads wear out, they may start to produce more noise. We recommend
replacing the brush head every three months.
If replacing your brush head did not solve the issue, please contact us.
My Philips Sonicare Toothbrush is not turning on
Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when
pressing the power button, you might want to use these possible causes and solutions to try and
solve this issue yourself.
The handle is empty or not fully charged
Do you see the battery indicator blinking or do you hear a beep when you put the handle on the
charger? If yes, this means that the handle is working properly but needs to be fully charged first.
Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.
The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and not properly functioning anymore. Clean the power button and
the area around it with a damp cloth to make sure it is free of debris.
Outlet is not working
Try another appliance in the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Charging components are not interchangeable.
If none of these possible solutions solved the issue, please contact us for further assistance.
