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53
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or
no audio
If the left side of the light bar is glowing solid white, the soundbar is
muted. Press the Mute/Unmute button A to unmute the soundbar.
Make sure your mobile device is not muted.
Increase the volume on the soundbar (see page 26) or your
mobile device.
Switch to a dierent source (see page 24).
Play audio from a dierent application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled eARC or ARC (Audio Return
Channel), not a standard HDMI connector. If your TV does not have
an HDMI eARC or ARC connector, connect the soundbar using the
optical cable (see page 62).
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
dierent name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Insert the optical cable into a connector on your TV labeled Output
or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
Soundbar doesn’t
connect to bass
module or
surround speakers
Refer to your bass module or surround speakers owner’s guide for
troubleshooting (see page 47).
Make sure our bass module or surround speakers are compatible
with the soundbar (see page 47).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
No audio from bass
module or
surround speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 47).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 27).
Switch to a dierent source (see page 24).
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