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16
www.zephyronline.com
Troubleshooting
TROUBLESHOOTING PROCEDURES FOR SPRUCE
Issue Cause What to do
After installation,
the unit doesn’t
work.
1. The power source is not turned ON. 1. Make sure the circuit breaker and the unit’s
power is ON.
2. The power line and the cable locking connector
is not connecting properly.
2. Check the power connection with the unit is
connected properly.
3. The switch board and control board wirings are
disconnected.
3. Make sure the wirings between the switch
board and control board are connected
properly.
4. The wires on control board are loose. 4. Make sure the wires on the control board are
connected properly.
5. The switch board or control board is defective. 5. Change the switch board or control board.
Light works, but
blower is not
turning.
1. The blower wire is not connected. 1. Make sure the blower wire is plugged into the
molex connector.
2. The thermally protected system detects if the
blower is too hot to operate and shuts the blower
down.
2. The blower will function properly after the
thermally protected system cool down.
3. Damaged capacitor. 3. Change the capacitor.
4. Blower molex plug pin is not making contact. 4. Disconnect the blower molex plug, check pins
inside plug to see if pin is pushed inside plug
too far. Reseat pin if needed.
5. The blower is defective, possibly seized. 5. Change the blower.
The unit is
vibrating.
1. The blower is not secure in place. 1. Tighten the blower in place.
2. The hood is not secured in place. 2. Check the installation of the hood.
3. Damaged blower wheel. 3. Change the blower.
The unit is
whistling.
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2. The duct pipe connections are not sealed or
connected properly.
2. Check the duct pipe connections to be sure all
connections are sealed properly.
The blower is
working, but the
lights are not.
1. Defective halogen bulb. 1. Change the halogen bulb.
2. The light bulb is loose. 2. Tighten the light bulb.
3. The light bulb plug is disconnected. 3. Connect the light bulb plug.
The hood is
not venting out
properly.
1. The hood might be hanging too high from the
cook top.
1. Adjust the distance between the cook top and
the bottom of the hood within 30” and 36”
range.
2. The wind from the opened windows or opened
doors in the surrounding area are affecting the
ventilation of the hood.
2. Close all the windows and doors to eliminate
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3. Blockage in the duct opening or duct work. 3. Remove all the blocking from the duct work or
duct opening.
4. The direction of duct opening is against the wind. 4. Adjust the duct opening direction.
5. Using the wrong size of ducting. 5. Change the ducting to correct size.
Filter is vibrating. 1. Filter is loose. $GMXVWRUFKDQJHWKH¿OWHU
6SULQJFOLSLVEURNHQLQVLGH¿OWHURSHQLQJ 2. Change the spring clip.
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