Loading ...
Loading ...
Loading ...
41
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Remote is
inconsistent or does
not work
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 38).
Replace the batteries (see page 38).
Make sure the remote is within operating range 20 ft. (0.6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source button flashes.
On the soundbar, tap and hold the Action button b for 5 seconds
to pair the remote with the soundbar. Insert the batteries into the
remote (see page 38). The remote turns on and the source
buttons glow.
NOTE: This solution applies only if Alexa has not been set up.
Intermittent or no
audio
If the sides of the light bar are pulsing, the soundbar is muted. Press
the Mute/Unmute button A to unmute the soundbar.
Make sure your mobile device is not muted.
Increase the volume on the soundbar (see page 24) or your
mobile device.
Switch to a dierent source (see page 22).
Play audio from a dierent application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
NOTE: You can’t connect Bluetooth headphones to the soundbar.
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled eARC or ARC (Audio Return
Channel), not a standard HDMI connector. If your TV does not have
an HDMI eARC or ARC connector, connect the soundbar using the
optical cable (see page 48).
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
dierent name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Insert the optical cable into a connector on your TV labeled Output
or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
Loading ...
Loading ...
Loading ...