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www.napoleongrills.com
11
EN
KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.
Ordering Replacement Parts
Warranty Informaon
MODEL:
DATE OF PURCHASE:
SERIAL NUMBER:
(Record informaon here for easy reference)
Before contacng the Customer Soluons Department, check the NAC Website for more extensive
cleaning, maintenance, troubleshoong and parts replacement instrucons at www.napoleongrills.
com. Contact the factory directly for replacement parts and warranty claims. Our Customer Soluons
Department is available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at
1-705-727-4282. To process a claim, we must be provided with the following informaon:
1. Model and serial number of the unit.
2. Part number and descripon.
3. A concise descripon of the problem (‘broken’ is not sucient).
4. Proof of purchase (photocopy of the invoice).
In some cases the Customer Soluons Representave could request to have the parts returned to the
factory for inspecon before providing replacement parts. These parts must be shipped prepaid to the
aenon of the Customer Soluons Department with the following informaon enclosed:
1. Model and serial number of the unit.
2. A concise descripon of the problem (‘broken’ is not sucient).
3. Proof of purchase (photocopy of the invoice).
4. Return Authorizaon Number - provided by the Customer Soluons Representave.
Before contacng Customer Soluons Representave, please note that the following items are not
covered by the warranty:
• Costs for transportaon, brokerage or export dues.
• Labor costs for removal and reinstallaon.
• Costs for service calls to diagnose problems.
• Discoloraon of stainless steel parts.
• Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven
cleaner).
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