Table of Contents
1. Important ...................................... 1
1.1 Safety precautions and
maintenance ................................. 1
1.2 Notational Descriptions ............ 2
1.3 Disposal of product and packing
material .......................................... 3
2. Setting up the Display ............... 4
2.1 Installation .................................... 4
2.2 Operating the Display ................ 6
2.3 MultiView .....................................10
2.4 Remove the Base Assembly for
VESA Mounting ..........................12
2.5 MHL (Mobile High-Denition
Link) introduction ..................... 13
3. Image Optimization .................. 14
3.1 SmartImage .................................14
3.2 SmartContrast ............................. 15
4. Technical Specications ..........16
4.1 Resolution & Preset Modes ....19
5. Power Management ................20
6. Customer care and warranty .. 21
6.1 Philips’ Flat Panel Displays Pixel
Defect Policy ............................... 21
6.2 Customer Care & Warranty ..... 24
7. Troubleshooting & FAQs ......... 29
7.1 Troubleshooting ........................ 29
7.2 General FAQs ............................30
7.3 Multiview FAQs ......................... 33
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips Display.
Take time to read this user manual
before you use your Display. It contains
important information and notes
regarding operating your Display.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer Display.
Operation
• Please Keep the Display out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
Display.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the Display’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the Display, make
sure the power plug and outlet are
easily accessible.
• If turning off the Display by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips at all time. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care
Consumer Information Center)
• Do not subject the Display to severe
vibration or high impact conditions
during operation.
• Do not knock or drop the Display
during operation or transportation.
Maintenance
• To protect your Display from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your Display,
grasp the frame to lift; do not lift
the Display by placing your hand or
fingers on the LCD panel.
• Unplug the Display if you are not
going to use it for an extensive
period of time.
• Unplug the Display if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your Display.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the Display to dust,
rain, water, or excessive moisture
environment.
• If your Display gets wet, wipe it with
dry cloth as soon as possible.
2
1. Important
• If foreign substance or water gets in
your Display, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
• Do not store or use the Display in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your Display and use
it for a longer lifetime, please use
the Display in a location that falls
within the following temperature
and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave
your Display unattended. Always
activate a periodic screen refresh
application if your Display will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your Display in a car/
trunk under direct sun light.
Note
Consult a service technician if the
Display does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
3
1. Important
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new Display contains materials that
can be recycled and reused. Specialized
companies can recycle your product
to increase the amount of reusable
materials and to minimize the amount
to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old Display and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
2. Setting up the Display
2.1 Installation
Package contents
* VGA * HDMI
* CD
* Audio cable
* DP cable
* USB cable
BDM4037
Register your product and get support at
www.philips.com/welcome
©
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Philips and the Philips’ Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license from Koninklijke
Philips N.V.
Contents:
Display drivers
User’s Manual
User’s Manual
www.philips.com/welcome
使用产品前请阅读使用说明
保留备用
Display
*Different according to region.
Install the base
1. Place the Display face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.
(1) Gently attach the base to the base
column until the latch locks the
base.
(2) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the column tightly.
1
2
Warning
This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the d amage.
5
2. Setting up the monitor
Connecting to your PC
1
2345567
8
9
10
11
MHL-HDMI 2.0
AUDIO
IN
D-SUB
MHL-HDMI
1
Kensington anti-theft lock
2
Earphone jack
3
Audio input
4
VGA input
5
Display port input
6
MHL-HDMI 2.0 input
7
MHL-HDMI 1.4 input
8
AC Power input
9
USB upstream
10
USB fast charger
11
USB downtream
Connect to PC
1. Connect the power cord to the back
of the Display firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the Display signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your Display into a
nearby outlet.
5. Turn on your computer and Display.
If the Display displays an image,
installation is complete.
6
2. Setting up the monitor
2.2 Operating the Display
1
Description of the control buttons
1
Press more than 3 seconds
to switch display power
OFF. Press to switch display
power ON.
2
Access the OSD menu
.
Confirm the OSD
adjustment.
3
User preference key.
Customize your own
preference function from
OSD to become the “user
key”.
Adjust the OSD menu.
4
PIP/PBP 2Win/PBP 4Win/
Swap/Off
Adjust the OSD menu.
5
SmartImage hot key. There
are 7 modes to select:
Office, Photo, Movie, Game,
Economy, SmartUniformity,
Off.
Return to previous OSD
level.
2
Customize your own “User Key"
“User Key” allows you to setup your
favorite function buttons.
1. Toggle to the right to enter OSD menu
screen.
2. Toggle to the up or down to select
main menu [OSD Settings], then
toggle to the right to confirm.
3. Toggle to the up or down to select
[User], then toggle to the right to
confirm.
4. Toggle to the up or down to select
your preferred function : [Audio
Source], [Volume], [Input].
5. Toggle to the right to confirm your
selection.
6. Now you can toggle the button to the
down [User] directly on the rear cover.
Only your pre-selected function will
appear for quick access.
7
2. Setting up the monitor
For example, if you selected [Audio
Source] as the function, toggle down ,
the [Audio Source] menu appears.
U
3
Independent audio playback,
regardless of video input
Your Philips Display can play the audio
source independently under PIP / PBP
mode, regardless of which video input.
For example, you can play your MP3
player from the audio source connected
to the [Audio In] port of this Display, and
still watch your video source connected
from [MHL-HDMI 1.4], [MHL-HDMI 2.0],
[DisplayPort1] or [DisplayPort2].
1. Toggle to the right to enter OSD
menu screen.
2. Toggle to the up and down to select
main menu [Audio], then toggle to
the right to confirm.
3. Toggle to the up and down to select
[Audio Source], then toggle to the
right to confirm.
4. Toggle to the up and down to
select your preferred audio source:
[Audio In], [MHL-HDMI 1.4], [MHL-
HDMI 2.0], [DisplayPort1] or
[DisplayPort2].
5. Toggle to the right to confirm your
selection.
Note
The next time you turn on this Display,
it will by default select the audio source
you previously selected. In case you
want to change it, you will have to go
through the selection steps again to
select your new preferred audio source
as the default.
4
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD Displays. It allows an end
user to adjust screen performance or
select functions of the Displays directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
8
2. Setting up the monitor
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can
use this as a reference when you want
to work your way around the different
adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
PIP/PBP
Input
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution
Notication
Reset
Information
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
sRGB
User Dene
Sub Win1 Input
VGA
MHL-HDMI 1.4
MHL-HDMI 2.0
DisplayPort1
DisplayPort2
SmartResponse
SmartContrast
Over Scan
Gamma
Sharpness
PIP / PBP Mode
Wide Screen, 4:3, 1:1
0~100
0~100
0~100
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, O
Yes, No
DisplayPort
1.1, 1.2
USB Standby Mode
On, O
0~100
0~100
0~100
5000K,6500K,7500K,8200K,9300K,
11500K
Red: 0~100
(O, PIP, PBP 2Win, PBP 4Win)
Green: 0~100
Blue: 0~100
User Key
Audio Source
Volume
Input
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
Pixel Orbiting
On, O
On, O
VGA, MHL-HDMI 1.4, MHL-HDMI 2.0,
DisplayPort1, DisplayPort2
Sub Win2 Input
VGA, MHL-HDMI 1.4, MHL-HDMI 2.0,
DisplayPort1, DisplayPort2
Sub Win3 Input
VGA, MHL-HDMI 1.4, MHL-HDMI 2.0,
DisplayPort1, DisplayPort2
PIP Size
Small, Middle, Large
PIP Position
Top-Right, Top-Left,
Bottom-Right, Bottom-Left
Swap
Audio
Stand-Alone
Volume
0~100
On, O
Mute
On, O
Audio Source
Audio In, MHL-HDMI 1.4, MHL-HDMI 2.0,
DisplayPort1,DisplayPort2
9
2. Setting up the monitor
5
Resolution notification
This Display is designed for optimal
performance at its native resolution,
3840 x 2160 @ 60 Hz. When the Display
is powered on at a different resolution,
an alert is displayed on screen: Use
3840 x 2160 @ 60 Hz for best results.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
6
Physical Function
Tilt
10°
-5°
10
2. Setting up the monitor
2.3 MultiView
What is it?
Multiview enables active variety connect
and view so that you can work with
multiple devices like PC and Notebook
side-by-side simultaneously, making
complex multi-tasking work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you may
want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
How to enable MultiView by hotkey?
1. Toggle the button to up on the back
cover.
2. The MultiView selection menu
appears. Toggle up or down to
select.
P
3. Toggle to the right to confirm your
selection.
How to enable MultiView by OSD
menu?
MultiView function can also be selected
in OSD menu.
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [PIP / PBP], then toggle
to the right to confirm.
11
2. Setting up the monitor
3. Toggle to the up or down to select
[PIP / PBP Mode], then toggle to the
right.
4. Toggle to the up or down to select
[Off], [PIP], [PBP 2Win], or [PBP
4Win], then toggle to the right.
5. Now you can move backward to set
the [Off], [PIP], [PBP 2Win], or [PBP
4Win].
6. Toggle to the right to confirm your
selection.
MultiView in OSD menu
• PIP / PBP Mode: There are five
modes for MultiView:[Off], [PIP],
[PBP 2Win], and [PBP 4Win].
[PIP]: Picture in Picture
Open up a sub-window
side-by-side of other
signal source.
B
A
(main)
When the sub source is
not detected:
B
A (main)
[PBP 2Win]: Picture by Picture
Open up a sub-window
side-by-side of other
signal sources.
BA (main)
When the sub source is
not detected.
A (main)
[PBP 4Win]: Picture by Picture
Open up three sub-
windows of other signal
sources.
C
DB
A (main)
When the sub sources
are not detected.
A (main)
Note
The black strip shows on the top and
the bottom of the screen for the correct
aspect ratio when in the PBP mode.
• PIP Size: When PIP is activated,
there are three sub-window sizes to
choose: [Small], [Middle], [Large].
B
A
(main)
Small
Middle
Large
• PIP Position: When PIP is activated,
there are four sub-window positions
to choose.
Top-Right Bottom-Right
B
A
(main)
A (main)
B
Top-Left Bottom-Left
B
A
(main)
A (main)
B
• Swap: The main picture source and
the sub picture source swapped on
the display.
12
2. Setting up the monitor
Swap A and B source in [PIP] mode:
B
A
(main)
↔
B (main)
A
• Off: Stop MultiView function.
Note
When you do the SWAP function,
the video and its audio source will
swap at the same time. (Refer to page
<7> “Independent audio playback,
regardless of video input” for more
detail.)
2.4 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
Display base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the Display face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. Loosen the assembly screws, then
detach the neck from the Display.
2
4
5
3
1
4
Note
This Display accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
13
2. Setting up the monitor
2.5 MHL (Mobile High-Deni-
tion Link) introduction
What is it?
Mobile High Definition Link (MHL) is a
mobile audio/video interface for directly
connecting mobile phones and other
portable devices to high-definition
displays.
An optional MHL cable allows you
to simply connect your MHL capable
mobile device to this large Philips MHL
display, and watch your HD videos come
to life with full digital sound. Now not
only you can enjoy your mobile games,
photos, movies, or other apps on its big
screen, you can simultaneously charge
your mobile device so you never run out
of power half way.
How do I use the MHL function?
To use the MHL function, you need an
MHL-Certified mobile device. To find
a list of MHL-certified devices, visit
the official MHL website (http://www.
mhlconsortium.org)
You also need a optional MHL certified
special cable in order to use this
function.
How does it work? (how do I
connect?)
Connect the Optional MHL cable
to the mini USB port on the mobile
device side, and the [MHL-HDMI]
marked port on the Display side. You
are now ready to view the images on
your big screen display and operate
all function on you the mobile device
such as internet surfing, game playing,
photo browsing…etc. if your Display has
speaker function, then you will be able
to hear accompanying sound too. When
the MHL cable is disconnected or the
mobile device is turned off, the MHL
function will be automatically disabled.
MHL
MHL-HDMI
Note
• The port marked [MHL-HDMI] is
the only port on the Display that
supports the MHL function when
the MHL cable is used. Note that the
MHL certified cable is different than
a standard HDMI cable.
• A mobile device with MHL
certification must be purchased
separately
• You may have to manually switch
the Display to MHL-HDMI mode in
order to activate the Display, if you
have other devices already working
and connected to available inputs
• Standby/Off energy saving of ErP is
not ap plicable for the MHL charging
functionality
• This Philips display is MHL certified.
However, in case your MHL device
does not connect or work correctly,
check with your MHL device FAQ
or vendor directly for direction. The
policy of your device manufacturer
may require you to purchase their
brand specific MHL cable or adapter
in order to work with other brand
MHL devices. Note that this is not a
fault of this Philips display.
14
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized Display
performance.
Why do I need it?
You want a Display that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your Display viewing
experience.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the
SamrtImage on screen display.
2. Toggle to the up or down to select
between Office, photo, Movie, Game,
Economy, SmartUniformity and Off.
3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.
There are seven modes to select:
Office, Photo, Movie, Game, Economy,
SmartUniformity and Off.
Photo
Movie
Game
Economy
SmartUniformity
ff
Office
SmartImage
• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability and
productivity when you’re working
with spreadsheets, PDF files, scanned
articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
15
3. Image Optimization
photos and other images with
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video display.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.
• SmartUniformity: Fluctuations in
brightness on different parts of a
screen are a common phenomenon
among LCD Displays. Typical
uniformity is measured around
75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Display's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your Display's power
consumption, you save on energy costs
and extend the lifetime of your Display.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
16
4. Technical Specifications
4. Technical Specifications
Picture/Display
Display Panel Type VA LCD
Backlight W-LED system
Panel Size
40" (101.6 cm)
Aspect Ratio
16:9
SmartContrast (typ.) 20,000,000:1
SmartResponse (typ.) 4 ms (GtG)
Optimum Resolution
VGA: 1920 x 1080 @ 60Hz
HDMI 1.4: 3840 x 2160 @ 30Hz
HDMI 2.0: 3840 x 2160 @ 60Hz
DisplayPort 1.1: 3840 x 2160 @ 30Hz
DisplayPort 1.2: 3840 x 2160 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors
1.07B
Vertical Refresh Rate
56-80Hz (VGA)
23-80Hz (HDMI/DisplayPort)
Horizontal Frequency
30-99KHz (VGA)
30-160KHz (HDMI/DisplayPort)
MHL 1080P @ 60 Hz
sRGB YES
Connectivity
Signal Input
VGA( Analog), DisplayPort x2, MHL-HDMI 1.4, MHL-
HDMI 2.0
USB USB 3.0×4 including 1×fast charging
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in,headphone out
Convenience
Built-in speaker 5 W x 2
MultiView PIP (2 x devices), PBP(4 x devices)
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESA mount(100 × 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
Power
17
4. Technical Specifications
Consumption
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC, 50Hz
Normal Operation 61.57 W (typ.) 61.67 W (typ.) 61.77 W (typ.)
Sleep (Standby) 0.5 W (typ.) 0.5 W (typ.) 0.5 W (typ.)
Off
0.3 W (typ.) 0.3 W (typ.)
0.3 W (typ.)
Heat Dissipation*
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation
210.14 BTU/hr
(typ.)
210.48 BTU/hr
(typ.)
210.82 BTU/hr
(typ.)
Sleep (Standby)
1.71 BTU/hr
(typ.)
1.71 BTU/hr
(typ.)
1.71 BTU/hr
(typ.)
Off
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
On Mode(ECO mode) 32.61W (typ.)
Power LED indicator
On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Dimensions
Product with stand
(WxHxD)
909 x 643 x 247 mm
Product without stand
(WxHxD)
909 x 532 x 72 mm
Product with packaging
(WxHxD)
1043 x 731 x 304 mm
Weight
Product with stand 11.6 kg
Product without stand 11.3 kg
Product with packaging 16.42 kg
Operating Condition
Temperature range
(operation)
0°C to 40 °C
Relative humidity
(operation)
20% to 80%
Atmospheric pressure
(operation)
700 to 1060hPa
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Environmental
18
4. Technical Specifications
ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Compliance and standards
Regulatory Approvals CE Mark, FCC Class B,CCC, CECP, PSE, MEPS, EPA
Cabinet
Color White
Finish Glossy
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
19
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60 Hz (analog input)
3840 x 2160 @ 60 Hz (digital input)
Recommended Resolution
3840 x 2160 @ 60 Hz (digital input)
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
133.29 1920 x 2160
PBP mode
59.99
88.79 2560 x 1440 59.95
67.50 3840 x 2160 30.00
135.00 3840 x 2160 60.00
Note
1. Please notice that your display works
best at native resolution of 3840 x 2160
@ 60Hz. For best display quality, please
follow this resolution recommendation.
Recommended resolution
VGA: 1920 x 1080 @ 60Hz
MHL-HDMI 1.4: 3840 x 2160 @ 30Hz
MHL-HDMI 2.0: 3840 x 2160 @ 60Hz,
DP v1.1: 3840 x 2160 @ 30Hz,
DP v1.2: 3840 x 2160 @ 60Hz,
2. The factory default setting
DisplayPort v1.1 supports to the
resolution 3840 x 2160 @ 30Hz.
For optimized resolution 3840 x
2160 @ 60Hz, please enter to OSD
menu and change the setting to
DisplayPort v1.2, also please make sure
your graphic card supports DisplayPort
v1.2.
Setting path: [OSD] / [Setup] /
[DisplayPort] / [1.1, 1.2].
20
5. Power Management
5. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the Display can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Definition
VESA
Mode
Video H-sync V-sync Power Used
LED
Color
Active ON Yes Yes
61.67 W (typ.)
120.51 W (max.)
White
Sleep
(Standby)
OFF No No 0.5 W (typ.)
White
(blink)
Off OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this Display.
• Native resolution: 3840 x 2160
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
21
6. Customer care and warranty
6. Customer care and
warranty
6.1 Philips’ Flat Panel Displays
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Display panels used
in flat panel Displays are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any Display with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Display panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a Display may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations of
lit and dark sub pixels appear as single
pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the Display
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
22
6. Customer care and warranty
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more
than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
Display displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Display panel
in a Philips flat panel Display must have
pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
23
6. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This Display is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is
withdrawn by the International Organisation for Standardisation (ISO) per: 2008-
11-13.
24
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
Local Standard
Warranty Period
Extended Warranty Period Total Warranty Period
Depend on
different Regions
+ 1 Year Local Standard warranty period +1
+ 2 Years Local Standard warranty period +2
+ 3 Years Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am -
6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am -
6pm
Cyprus Alman 800 92 256 Free of
charge
Mon to Fri : 9am -
6pm
Denmark Infocare +45 3525 8761 Local call
tariff
Mon to Fri : 9am -
6pm
Finland Infocare +358 09 2290
1908
Local call
tariff
Mon to Fri : 9am -
6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am -
6pm
25
6. Customer care and warranty
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am -
6pm
Greece Alman +30 00800 3122
1223
Free of
charge
Mon to Fri : 9am -
6pm
Ireland Celestica +353 01 601 1161 Local call
tariff
Mon to Fri : 8am -
5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am -
6pm
Luxembourg Ecare +352 26 84 30 00 Local call
tariff
Mon to Fri : 9am -
6pm
Netherlands Ecare +31 0900 0400
063
€ 0.10 Mon to Fri : 9am -
6pm
Norway Infocare +47 2270 8250 Local call
tariff
Mon to Fri : 9am -
6pm
Poland MSI +48 0223491505 Local call
tariff
Mon to Fri : 9am -
6pm
Portugal Mainteq 800 780 902 Free of
charge
Mon to Fri : 8am -
5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am -
6pm
Sweden Infocare +46 08 632 0016 Local call
tariff
Mon to Fri : 9am -
6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call
tariff
Mon to Fri : 9am -
6pm
United
Kingdom
Celestica +44 0207 949
0069
Local call
tariff
Mon to Fri : 8am -
5pm
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil
Vermont
0800-7254101
Argentina 0800 3330 856
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
26
6. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep.
N/A
Asupport 420 272 188 300
Estonia N/A FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan
N/A
Classic Service
I.I.c.
+7 727 3097515
Latvia
N/A ServiceNet LV
+371 67460399
+371 27260399
Lithuania N/A UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia &
Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of
Belarus
N/A ServiceBy +375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
Ukraine N/A Comel +380 5627444225
27
6. Customer care and warranty
Contact Information for NORTH AMERICA:
Country Call center Consumer care number
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
Contact Information for APMEA region:
Country ASP
Consumer care
number
Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.
~
Thu. 09:00 - 18:00
Australia
AGOS NETWORK PTY
LTD
1300 360 386
Mon.
~
Fri.
9:00am-5:30pm
Hong Kong
Macau
Company: Smart
Pixels Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.
~
Fri.
9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.
~
Fri.
9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.
~
Thu.
08:30-12:00; 13:00-17:30
Fri.
08:30-11:30; 13:00-17:30
Israel Eastronics LTD 1-800-567000 Sun.
~
Thu. 08:00-18:00
Korea
Alphascan Displays,
Inc
1661-5003
Mon.
~
Fri.
9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336
Mon.
~
Fri.
8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand Visual Group Ltd. 0800 657447
Mon.
~
Fri.
8:30am-5:30pm
Pakistan TVONICS Pakistan +92-213-6030100
Sun.
~
Thu.
10:00am-6:00pm
Philippines
EA Global Supply
Chain Solutions ,Inc.
(02) 655-7777;
6359456
Mon.
~
Fri.
8:30am-5:30pm
28
6. Customer care and warranty
Singapore
Philips Singapore Pte
Ltd (Philips Consumer
Care Center)
(65) 6882 3966
Mon.
~
Fri.
9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer Repair
Technologies
011 262 3586
Mon.
~
Fri.
08:00am-05:00pm
Taiwan FETEC.CO 0800-231-099 Mon.
~
Fri. 09:00 - 18:00
Thailand
Axis Computer System
Co., Ltd.
(662) 934-5498
Mon.
~
Fri.
08:30am-05:30pm
Turkmenistan
Technostar Service
Centre
+(99312) 460733,
460957
Mon.
~
Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus Private
Enterprise Ltd
+99871 2784650 Mon.
~
Fri. 09:00 - 18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho
Chi Minh City Branch
+84 8 38248007 Ho
Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666 Can
tho Province
Mon.
~
Fri. 8:00-12:00,
13:30-17:30
Sat. 8:00-12:00
Japan
フィリップスモニター
・サポートセンター
0120-060-530 Mon.
~
Fri. 10:00 - 17:00
29
7. Troubleshooting & FAQs
7. Troubleshooting &
FAQs
7.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the Display.
• First, ensure that the power button
on the front of the Display is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the Display cable has no
bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Attention
Check cable connection
• Make sure the Display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the Display cable has
bent pins.
• Make sure the computer is turned
on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the Display from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Vertical flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
30
7. Troubleshooting & FAQs
Main Controls. It is valid only in VGA
mode.
Horizontal flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
Display unattended.
• Always activate a periodic screen
refresh application if your LCD
Display will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as Display’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.
* Functionality different according to
display.
7.2 General FAQs
Q1: When I install my Display what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
Display: 3840 x 2160 @ 60 Hz.
• Unplug all cables, then connect your
PC to the Display that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
31
7. Troubleshooting & FAQs
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3840 x 2160 pixels.
• Open 'Advanced Properties' and
set the Refresh Rate to 60 Hz, then
click OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC
is set at 3840 x 2160 @ 60 Hz.
• Shut down your computer,
disconnect your old Display and
reconnect your Philips LCD Display.
• Turn on your Display and then turn
on your PC.
Q2: What is the recommended refresh
rate for LCD Display?
Ans.: Recommended refresh rate in
LCD Displays is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files on
the user manual? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
Display. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for Display drivers (.inf and
.icm files) or a driver disk when
you first install your Display.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and Display together determine
the available resolutions. You
can select the desired resolution
under Windows
®
Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making Display adjustments via
OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
Display, make sure that there is no
pressure or force applied to the
panel surface side. This may affect
your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my Display?
Ans.: Yes, you can change your color
setting through OSD control as the
following procedures,
• Press "OK" to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
1. Color Temperature: The six
settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
temperature yields "cool,
bluewhite toning".
32
7. Troubleshooting & FAQs
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, Displays,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD Display to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD Displays are
fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the Display to your Mac
system. Please contact your Philips
sales representative for more
information.
Q10: Are Philips LCD Displays Plug-
and- Play?
Ans.: Yes, the Displays are Plug-and-
Play compatible with Windows
10/8.1/8/7.
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
Always activate a moving screen
saver program when you leave your
Display unattended.
Always activate a periodic screen
refresh application if your LCD
Display will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD Display works best at its
native resolution of 3840 x 2160 @
60 Hz. For best display, please use
this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10 seconds
to unlock/lock the hot key, by
doing so, your Display pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.
Attention
Display control unlocked
33
7. Troubleshooting & FAQs
Attention
Display control locked
7.3 Multiview FAQs
Q1: Can I enlarge the PIP sub window ?
Ans.: Yes, there are 3 sizes to select:
[Small], [Middle], [Large]. You can press
to enter OSD menu. Select your
preferred [PIP Size] option from the [PIP
/ PBP] main menu.
Q2: How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source. If you
want to change audio-source input
(for example: listen to your MP3 player
independently regardless of the video
source input), you can press to enter
OSD menu. Select your preferred [Audio
Source] option from the [Audio] main
menu.
Please note that the next time you
turn on your Display, the Display will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
U
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specications are subject to change without notice.
Version: BDM4037UE1T
