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248
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
[HS02400(ALL)05/96]
The Dispute Settlement Board
*
[HS02500(ALL)05/96]
The Dispute Settlement Board is:
*
[HS02600(ALL)05/96]
❑
an independent, third-party arbitration
program for warranty disputes
*
[HS02700(ALL)05/96]
❑
available free to owners and lessees of
qualifying Ford Motor Company vehicles
*
[HS02800(ALL)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or
discontinue this service without notice and
without incurring obligations.
*
[HS02900(ALL)05/96]
What Kinds of Cases Does the Board
Review?
*
[HS03000(ALL)05/96]
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
*
[HS03100(ALL)05/96]
❑
a non-Ford product
*
[HS03200(ALL)05/96]
❑
a non-Ford dealership
*
[HS03300(ALL)05/96]
❑
a vehicle sales transaction
*
[HS03400(ALL)05/96]
❑
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration
*
[HS03500(ALL)05/96]
❑
items not covered by the new vehicle limited
warranty
File:14prhsp.ex
Update:Wed May 15 15:04:50 1996
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