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26
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solutions
Refrigerator and Freezer
section are not cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper
temperature settings.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise
slightly. Wait 30 minutes and confirm the proper temperature has been
restored once the defrost cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired
temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its
side, it is necessary for the refrigerator to stand upright for 24 hours
before connecting it to power.
Cooling system runs too
much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy
due to more efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was
added.
• Adding food and opening the door warms the refrigerator, requiring the
compressor to run longer in order to cool the refrigerator back down.
In order to conserve energy, try to get everything you need out of the
refrigerator at once, keep food organized so it is easy to find, and close
the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the “Doors
will not close correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room
temperatures (70 °F) expect your compressor to run about 40 % to 80
% of the time. Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above 110 °F.
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