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24
The following information will be sent with your description of the issue:
•
App version
•
Login Type (
cloud: show email address associated,
local: display "Velop admin"
)
•
Device model
•
WAN Connection type (display
Wi-Fi or Ethernet
)
•
Device OS version
•
Time: date (
mo/day/year, time, time zone
)
There is also a button on the Velop Administration screen to restart your Velop if other
troubleshooting efforts don’t work out.
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