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110
Troubleshooting
Message Possible causes Possible corrective measures
Impossible to
receive / send
SMS & photos
Memory full
Delete some messages from your
phone.
Files do not
open
Unsupported file
format
Check the supported file.
The screen
does not turn
on when I
receive a call.
Proximity sensor
problem
If you use a protection tape or case,
make sure it has not covered the
area around the proximity sensor.
Make sure that the area around the
proximity sensor is clean.
No sound Vibration mode
Check the settings status in the
sound menu to make sure you are
not in vibration or silent mode.
Hangs up or
freezes
Intermittent
software problem
Try to perform a software update via
the website.
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