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13
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the “Installation Instructions”.
Load could be unbalanced.
Load garments in loose heaps evenly around the washplate.
Do not load garments directly over the center of the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Avoid washing single items. Balance a single item such as a
rug or jeans jacket with a few extra items. If the dial is ashing,
redistribute the load, close the lid, and press START/PAUSE.
Use Bulky Items cycle for oversized, non-absorbent items
such as comforters or poly-lled jackets. Other items are
not appropriate for Bulky Items cycle. See “Cycle Guide”.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer” in this “Use and Care Guide”.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Washer not level.
Water may splash off basket if washer is not level.
Fill hoses not attached tightly.
Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Drain hose connection
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers
Noises - For normal operating sounds, go to www.whirlpool.com/help.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as nal amounts of water are
removed during the spin/drain cycles.
Washer may be
draining water.
Water Leaks
Check the following for
proper installation:
Do not place tape over drain opening.
An unbalanced load can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not loaded as
recommended.
TROUBLESHOOTING
Vibration, rocking, or
“walking”
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water lifts
the garments off the washplate, resulting in less effective cleaning.
Washer not performing as expected
Washer may not be level.
Vibration or Off-Balance
Vibration during spinning
or washer stopped with
all dial lights ashing
Humming
You may hear the hum of the sensing spins after you have started
the washer. This is normal. Sensing spins will take several minutes
before water is added to the washer.
The washer is sensing the
load size.
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