User Manual GE GTS15CTHMRWW 14.6 Cu. Ft. Top-Freezer Refrigerator

Returning a Part
- If you ordered a part online that you would like to
return, please start by requesting a Return Materials
Authorization (RMA). Once you complete and submit
the return form, you will receive a confirmation email
within approximately 20 minutes. Print the shipping
label included in the email and attach to the outside of
your package. The label contains the RMA number and
correct warehouse address for your return. To receive
credit for returned part and accessories, all items must
be in sellable condition. Please allow one billing cycle
for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the part or accessory was shipped to you from our
warehouse. The part or accessory may be returned for a
$15 re-stocking fee between 31 and 90 days from
shipment. After 90 days the part or accessory may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason for the return is determined to be our error, we
will refund the shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered
online, please call 1-800-477-6186 for assistance, Hours
of operation: Monday - Friday, 9:00 am to 6:00 pm
Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current
item and place a new order for the item you need.

Parts and accessories may be returned for credit up to
90 days from the date the part or accessory was
shipped to you from our warehouse. Returns need at
least one billing cycle (30 days) to be processed before
your account can be credited.
- 30 Day Return Policy Items may be returned within 30
days from the date they were shipped from our
warehouse without a restocking fee.
- 31-90 Day Return Policy Items may be returned within
31-90 days from the date they were shipped from our
warehouse. A $15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped
more than 90 days ago cannot be returned.

A RMA number is required for a return and must be
visible on the return package or the return will not be
processed. Our parts are shipped from several
warehouses. When returning a part, the return package
should be addressed to the warehouse that originally
shipped the part. You should have received an email
that includes your RMA number as well as the correct
return address and a printable return label. If you did
not, please call us at 800-626-2002 Monday - Friday
8am - 8pm ET, Saturday 8:30am - 5pm ET.