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Before you call for service…
Problem Possible Causes What To Do
Motor operates for Normal when refrigerator • Wait 24 hours for the refrigerator to completely
long periods or cycles is first plugged in. cool down.
on and off frequently.
Often occurs when large • This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open. • Check to see if package is holding door open.
freezer require more
Hot weather or frequent • This is normal.
operating time. They
door openings.
start and stop often
Temperature control • See About the controls.
to maintain even
set at the coldest setting.
Grille and condenser need •See Care and cleaning.
cleaning.
Refrigerator or freezer Temperature controls not set • See About the controls.
compartment too warm cold enough.
Warm weather or frequent •Set the temperature control one step colder.
door openings. See About the controls.
Door left open. • Check to see if package is holding door open.
Frost or ice crystals Door left open. • Check to see if package is holding door open.
on frozen food
Too frequent or too long
(frost within package
door openings.
is normal)
Ice cubes have Food transmitting odor/taste • Wrap foods well.
odor/taste to ice cubes.
Interior of refrigerator •See Care and cleaning.
needs cleaning.
Slow ice cube freezing Door left open. • Check to see if package is holding door open.
Freezer control not set • See About the controls.
cold enough.
Refrigerator has odor Foods transmitting • Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning. • See Care and cleaning.
Moisture forms on Not unusual during • Wipe surface dry and reset the refrigerator control
outside of refrigerator periods of high humidity. one setting colder.
Moisture collects inside Too frequent or too
(in humid weather, air long door openings.
carries moisture into
refrigerator when doors
are opened)
Door/drawer does not Leveling legs need adjusting. •See Installing the Refrigerator.
close by itself
Freezer door/drawer This is normal if, after popping • This indicates that there is a good seal on the freezer
pops open when open, the freezer door/drawer door/drawer. If the freezer door/drawer does not
refrigerator door closed on its own. automatically close after popping open, then see the
is closed Problem: Door/drawer does not close by itself, above.
temperatures.)
Consumer Support
Troubleshooting Tips Operating Instructions Safety InstructionsInstallation Instructions
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