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16
BEFORE YOU CALL • Solutions to common problems
Entire appliance does not operate.
• Make sure cord/plug is plugged correctly into outlet.
• Service wiring is not complete. Contact your dealer, installing agent or
authorized service agent.
• Electrical power outage (electric ignition models only). Check house lights
to be sure. Call your local electric company for service.
• Be sure the oven controls are set properly for the desired cooking feature.
See Setting Oven Controls in this manual or see “Entire appliance does
not operate” in this checklist.
Problem Solution
Poor baking results.
• Many factors affect baking results. Make sure the proper oven rack position is
used. Center food in the oven and space pans to allow air to circulate. Allow
the oven to preheat to the set temperature before placing food in the oven. Try
adjusting the recipe's recommended temperature or baking time.
Oven portion of appliance does not
operate.
Surface burners do not ignite.
• Surface control knob was not completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites and then turn control knob
to desired flame size.
• Burner ports are clogged. With the burners OFF, carefully clean ports and
ignition ports with a small-gauge wire or needle. See “Cleaning the cooktop
and surface burners” in the Care & Cleaning section for additional
cleaning instructions.
• Range power cord is disconnected from outlet (electric ignition models
only). Be sure power cord is securely plugged into the power outlet.
• Electrical power outage (electric ignition models only). Burners can be lit
manually. See section on Setting Surface Controls.
Surface burner flame only part way
around burner head.
• Burner ports are clogged. With the surface burners OFF, carefully clean
ports with a small-gauge wire or needle.
• Moisture is present after cleaning. Lightly fan the flame & allow burner to
operate until flame is full. Dry the surface burners thoroughly following the
instructions under “Cleaning the cooktop and surface burners” provided in
the Care & Cleaning section.
Surface burner flame is orange.
• Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. Along coastal areas, a slightly orange flame is
unavoidable due to salt content in air.
• Be sure the gas regulator valve is in the “ON” position. Refer to the
Installation Instructions to for more information.
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