Owner's Guide Washer & Dryer
Not all features and cycles are available on all models.
STEAM MODEL

NON-STEAM MODEL

NOTE: The control panel features a sensitive surface that responds to a light touch of your finger. To ensure your selections are registered, touch the control panel with your finger tip, not your fingernail. When selecting a setting or option, simply touch its name until the desired section is illuminated.
) indicator lights up when the lid is locked and cannot be opened. If you need to open the lid, touch and hold START/PAUSE. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Touch and hold START/PAUSE button again to restart the cycle.

A. Liquid fabric softener dispenser
Pour measured liquid fabric softener into the liquid fabric softener dispenser if desired. It will dispense automatically at the optimum time.
B. High Efficiency “HE” detergent dispenser
Add liquid or powdered HE detergent product to this dispenser for your main wash cycle. Remove tray if using powder detergent.
IMPORTANT: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent and do not go over the Max line.

Use only High Efficiency (HE) detergent.
NOTE: Follow the manufacturer’s instructions to determine the amount of detergent to use.
C. Liquid chlorine bleach dispenser
This dispenser holds up to 3/4 cup (180 mL) liquid chlorine bleach. The bleach will be automatically diluted and dispensed at the optimum time during the wash cycle. This dispenser cannot dilute powdered bleach.
NOTE: Fill dispenser with only liquid bleach.
WARNING - Fire Hazard:
WARNING - Electrical Shock Hazard
1. Sort and prepare your laundry

Helpful Tips:
NOTE: Always read and follow fabric care labels instructions to avoid damage to your items.
2. Add laundry products

Single-dose laundry packet, color-safe bleach, Oxi-type boosters, or fabric softener crystals can be added to the basket prior to adding laundry.
NOTE: Always follow manufacturer’s instructions.
3. Load laundry into washer

For best performance, load items in loose heaps evenly around the washplate. Try mixing different sized items to reduce tangling.
IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling.
Using Laundry Product Dispensers
NOTE: Do not add single-dose laundry packets, color-safe bleach, Oxi-type boosters, or fabric softener crystals to dispensers. They will not dispense correctly. Add to the basket prior to adding laundry.
4. Add HE detergent

Add a measured amount of HE detergent into detergent tray. This tray holds 3 oz. (89 mL). If adding powder HE detergent remove inside tray. Do not overfill tray – adding too much detergent may cause detergent to be dispensed into the washer too early.
NOTE: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent. Do not go over the Max line.
IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Low-water washing creates excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.
HELPFUL TIP: See “Washer Maintenance” for information on recommended method of cleaning washer dispenser trays.
5. Add liquid chlorine bleach to dispenser

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.
6. Add liquid fabric softener

Pour a measured amount of liquid fabric softener into tray; always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Close dispenser drawer. Fabric Softener is added during rinse.
IMPORTANT: Do not overfill or dilute. Overfilling dispenser will cause fabric softener to immediately dispense into washer.
If Extra Rinse option is selected, fabric softener will be dispensed into the last rinse.
It is normal for a small amount of water to remain in the dispenser at the end of a cycle.
7. Touch POWER to turn on washer

Make sure the dispenser drawer is closed completely, then touch POWER to turn on the washer.
8. Select type of load to wash

First touch a cycle from the “What to Wash” and then select the “How to Wash” to get the best combination cycle available for the type of items you are going to wash. See “Cycle Guide” for cycle details. Red, green, and blue LED lights come on below the time/status display when the “How to Wash” ColorLast cycle is selected. Not all cycles are available on all models.
Estimated Time Remaining will light up with a cycle time. You may notice time adjusting during the cycle. This is normal.
If you do not want to begin a cycle immediately, you may choose DELAY START option.
To choose a delay time:
IMPORTANT: When delaying a cycle, use liquid HE detergent only in the dispenser. Powdered detergents may absorb moisture from a previous cycle and clump before the wash cycle begins.
To cancel delay start:
To pause delay start:
9. Select cycle modifiers

Once you select a cycle, the default modifiers or the previous set modifiers for that cycle will be lit. Touch the cycle settings buttons to change the Soil Level, Spin Speed, and Temperature, if desired. Not all settings are available with all cycles.
NOTE: Always read and follow fabric care labels instructions to avoid damage to your items.

10. Select cycle options

Select any other cycle options you may wish to add, if not previously set. Some cycles will automatically add certain options such as Extra Rinse. These may be turned off if desired.
NOTE: Not all options are available with all cycles. Touch control panel to select any other options.
11. Touch and hold START/PAUSE button to begin wash cycle

Touch and hold START/PAUSE button to start the wash cycle. When the cycle has finished, the end of cycle signal will sound (if set). Promptly remove items when cycle is done to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.
Unlocking the lid to add items
If you need to open the lid to add 1 or 2 missed items:
Touch START/PAUSE button to pause washer; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at a high speed.
Then close lid and touch and hold START/PAUSE button again to restart the cycle.
IMPORTANT: If lid is left open for more than 10 minutes the water will pump out and F8E6 error code will appear on the display.
Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.
Recommendations to Help Keep Your Washer Clean and Performing at its Best
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure
Clean Washer Cycle
This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.
Begin procedure
Description of Clean Washer Cycle Operation:
After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external washer surfaces.
IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:
You may find laundry product residue leftover in your dispenser drawer. To remove residue, follow this recommended cleaning procedure:

IMPORTANT: Dispenser drawer and tray are not dishwasher safe.
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.
To winterize washer:
WARNING: Electrical Shock Hazard
To reinstall washer after non-use, vacation, winter storage or moving:
To use washer again:
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If you experience |
Possible Causes |
Solution |
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Vibration or Off-Balance |
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Vibration, rocking, or “walking” |
Feet may not be in contact with the floor and locked. |
Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. |
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Washer may not be level. |
Check floor for flexing or sagging. If flooring is uneven, a ¾" (19 mm) piece of plywood under your washer will reduce sound. |
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See “Level the Washer” in the Installation Instructions. |
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Vibration during spinning or washer stopped |
Load could be unbalanced. |
Load items in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could unbalance washer. |
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Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. If the dial is flashing, redistribute the load, close the lid, and touch and hold START/PAUSE. |
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Use Bulky/Sheets and Deep Water cycle for oversized, non-absorbent items such as comforters or poly-filled jackets. Other items are not appropriate for Bulky/Sheets Deep Water cycle. See“Cycle Guide.” |
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Item or load not suitable for selected cycle. See “Cycle Guide” and “Using Your Washer.” |
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Noises – For normal operating sounds |
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Clicking or metallic noises |
Objects may be caught in washer drain system. |
Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items. |
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It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket. |
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Gurgling or humming |
Washer may be draining water. |
It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. |
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Humming |
Load sensing may be occurring. |
You may hear the hum of the sensing spins after you have started the washer. This is normal. |
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Whirring |
Basket may be slowing down. |
You may hear the whirring sound of the basket slowing down. This is normal. |
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Water Leaks |
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Check the following for proper installation: |
Washer not level. |
Water may splash off basket if washer is not level. |
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Fill hoses not attached tightly. |
Tighten fill-hose connection. |
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Fill hose washers |
Make sure all four fill hose flat washers are properly seated. |
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Drain hose connection |
Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub. |
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Do not place tape over drain opening. |
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Check household plumbing for leaks or clogged sink ordrain. |
Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) |
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Washer not loaded as recommended. |
An unbalanced load can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions. |
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Washer not performing as expected |
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Not enough water in washer |
Load not completely covered in water. |
This is normal operation for an HE low-water washer. The load will not be completely under water.The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.” IMPORTANT: Do not add more water to washer. Adding water lifts the items off the washplate, resulting in less effective cleaning. |
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Run clean washer cycle to optimize the water level and wash performance. |
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Washer won’t run or fill, washer stops working |
Check for proper water supply. |
Both hoses must be attached and have water flowing to inlet valve. |
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Both hot and cold water faucets must be turned on. |
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Check that inlet valve screens have not become clogged. |
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Check for any kinks in inlet hoses, which can restrict water flow. |
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| Check proper electrical supply. |
Plug power cord into a grounded 3-prong outlet. |
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Do not use an extension cord. |
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Ensure there is power to outlet. |
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Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. |
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| Normal washer operation. |
Lid must be closed for washer to run. |
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Washer will pause during certain phases of cycle. Do not interrupt cycle. |
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Washer may be stopped to reduce suds. |
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| Washer may be tightly packed. |
Remove several items, rearrange load evenly around the washplate. Close lid, touch and hold START/PAUSE button. |
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Add only 1 or 2 additional items after washer has started. |
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Do not add more water to the washer. |
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| Not using HE detergent or using too much HE detergent. |
Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following detergent directions based on your load requirements. |
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To remove suds, cancel cycle. Select RINSE & SPIN. Select your cycle. Touch and hold START/PAUSE. Do not add more detergent. |
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| Washer not draining/ spinning, loads are still wet |
Small items may have been caught in pump or between basket and tub, which can slow draining. |
Empty pockets and use garment bags for small items. |
| Using cycles with a lower spin speed. |
Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your item. |
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| Washer may be tightly packed or unbalanced. |
Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select RINSE & SPIN to remove excess water. See “Using Your Washer” for loading recommendations. |
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| Load off balanced. |
See “Vibration or Off-Balance” in Troubleshooting section for more information. |
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| Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). |
Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. |
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| Not using HE detergent or using too much HE detergent. |
Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. |
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Incorrect or wrong wash or rinse temperatures |
Check for proper water supply. |
Make sure hot and cold inlet hoses are not reversed. |
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Both hoses must be attached to both washer and faucet, and have both hotand cold water flowing to inlet valve. |
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Check that inlet valve screens are not clogged. |
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Remove any kinks in hoses. |
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Energy-saving controlled wash temperatures. |
ENERGY STAR® qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes cooler hot and warm washes. |
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Load not rinsed |
Check for proper water supply. |
Make sure hot and cold inlet hoses are not reversed. |
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Both hoses must be attached and have water flowing to the inlet valve. |
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Both hot and cold water faucets must be on. |
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Inlet valve screens on washer may be clogged. |
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Remove any kinks in the inlet hose. |
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Not using HE detergent or using too much HE detergent. |
The suds from regular detergent can cause the washer to operate incorrectly. |
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Use only HE detergent. Be sure to measure correctly. |
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Always measure detergent and follow detergent directions based on load size and soil level. |
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Washer may be tightly packed. |
The washer is less efficient at rinsing when load is tightly packed. |
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Load items in loose heaps evenly around the washplate. |
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Use cycle designed for the fabrics being washed. |
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Add only 1 or 2 additional items after washer has started. |
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Sand, pet hair, lint, etc. on load after washing |
Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing. |
Add an Extra Rinse to the selected cycle. |
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Load is tangling |
Washer not loaded as recommended. |
Load items in loose heaps evenly around the washplate. |
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Reduce tangling by mixing types of load items. Use the recommended cycle for the type of items being washed. |
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Wash action and/or spin speed too fast for load. |
Select a cycle with a slower wash action and slower spin speed. Note that items will be wetter than when using a higher speed spin. |
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Not cleaning or removing stains |
Wash load not completely covered in water. |
Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. |
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Added more water to washer. |
Do not add more water to washer. Adding water lifts the items off the washplate, resulting in less effective cleaning. |
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Washer not loaded as recommended. |
Load items in loose heaps evenly around the washplate. |
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Add only 1 or 2 additional items after washer has started. |
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Not using HE detergent or using too much HE detergent. |
The suds from regular detergent can keep washer from operating correctly. |
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Use only HE detergent. Be sure to measure correctly. |
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Always measure detergent and follow detergent directions based on load size and soil level. |
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Not using correct cycle for fabric type. |
Use a higher soil level cycle option and warmer wash temperature to improve cleaning. |
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If using Quick cycle (on some models), wash only a few items. |
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Use Whites Normal cycle for tough cleaning. |
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See the “Cycle Guide” to match your load with the best cycle. |
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Not using dispensers. |
Use dispensers to avoid chlorine bleach and fabric softener staining. |
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Load dispensers before starting a cycle. |
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Avoid overfilling. |
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Do not add products directly onto load. |
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Not washing like colors together. |
Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. |
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Odors |
Monthly maintenance not done as recommended. |
Run the Clean Washer cycle after every 30 washes. See “Washer Care” in “Washer Maintenance.” |
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Unload washer as soon as cycle is complete. |
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Not using HE detergent or using too much HE detergent. |
Use only HE detergent. Be sure to measure correctly. |
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Always follow the detergent directions. |
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See “Washer Care” section. |
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Fabric Damage |
Sharp items were in pockets during wash cycle. |
Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. |
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Strings and straps could have tangled. |
Tie all strings and straps before starting wash load. |
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Items may have been damaged before washing. |
Mend rips and broken threads in seams before washing. |
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Fabric damage can occur if the load is tightly packed. |
Load items in loose heaps evenly around washplate. |
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Load items should move freely during wash to avoid damage. |
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Use cycle designed for the fabrics being washed. |
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Add only 1 or 2 additional items after washer has started. |
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Garment care instructions may not have been followed. |
Always read and follow garment manufacturer’s care label instructions. See the “Cycle Guide” to match your load with the best cycle. |
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Liquid chlorine bleach may have been added incorrectly. |
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills. |
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Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer. |
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Do not place load items on top of bleach dispenser when loading and unloading washer. |
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Incorrect dispenser operation |
Clogged dispensers or laundry products dispensing too soon. |
Do not overfill dispenser. Overfilling causes immediate dispensing. |
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Load dispensers before starting a cycle. |
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It is normal for small amounts of water to be remain in dispenser at the end ofthe cycle. |
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Fabric softener thickens as it gets older. If there becomes an increase of fabric softener in the dispenser after a cycle, then check the age of the fabric softener and replace if needed. |
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Homes with low water pressure may result in residual powder in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load. |
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Liquid chlorine bleach not used in dispenser. |
Use only liquid chlorine bleach in the bleach dispenser. |
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Powdered detergent not dissolving completely in load |
Using too much HE detergent. |
Follow the manufacturer’s instructions to determine the amount of detergent to use. |
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Water temperature is very cold. |
Select a warmer wash temperature. |
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Try adding the detergent to the basket prior to adding laundry, rather thanusing the detergent dispenser. |
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Single-dose laundry packet not dissolving |
Adding laundry packet incorrectly. |
Be sure laundry packet is added to washer basket before adding clothes. Follow the manufacturer’s instructions to avoid damage to your items. |
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Error Code Appears in Display |
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F#E# code (F-type error code) appears in display |
System error code. |
Touch POWER to clear the code and exit cycle. Then touch POWER, select cycle, and then touch and hold START/PAUSE to start washer. If code appears again, call for service. |
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F8E1 or LF (too long to fill) appears in display |
Washer taking too long to fill. Drain extends more than 4.5" (114 mm) into standpipe. |
Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening. See Installation Instructions. |
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Make sure water supply line is turned on. |
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F9E1, drn, dr (drain pump system problem - long drain) appears in display |
Washer taking too long to drain water. Drain extends more than 4.5" (114 mm) into standpipe. |
Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over drain opening. |
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Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. See Installation Instructions. |
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F8E6 (Lid opened) appears in display |
Washer lid left open. |
Close the lid and touch Power to clear the display. If the lid is left open for more than 10 minutes, the cycle will reset and water in the washer will drain. |
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F1E1 ACU (Appliance control fault) |
Internal ACU failure. |
Call for service. |
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F2E5 UI/ACU mismatch |
Wrong ACU or UI has been installed. |
Call for service. |
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F3E1 Water level sensing failure |
Pressure sensor on ACU failure. |
Call for service. |
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F5E2 Lid lock will not lock or lid lock failure |
An item in the load maybe keeping the lid from locking. |
Check for items directly under the lid. |
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F5E3 Lid cannot unlock |
Objects on washer lid keep it from unlocking. |
Remove objects, such as baskets of laundry, from top of washer. |
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F6E2 or F6E3 Communication Error: UI cannot communicate |
ACU or UI synchronization error. |
Remove power from the washer. Let washer set for 5 minutes for the washer to completely power down. Apply power to washer and check for error codes.If the error code persists call for service. |
Reference file: Whirlpool WTW7000DW 4.8 cu.ft HE Top Load Washer with Adapative Wash Technology
Additionally, the document applies to other Whirlpool models: WTW7000DW0