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16
newair.com
Problem
Possible Causes
Solution
The fridge makes
too much noise
•
The noises are part of
normal operation (see
above)
• The unit is not installed
properly
• The unit is malfunctioning
•
It is normal that as each
cooling cycle ends, you may
hear rattling or gurgling
sounds caused by the flow
of refrigerant in the
appliance. The high-
efficiency compressor may
make a pulsating or high-
pitched sound
• Some popping or cracking
noises are normal. They are
caused by expansion and
contraction of the inside
walls due to temperature
changes
• Make sure the fridge is on a
hard and level surface. Do
not place the fridge on
carpet
The door does not
close properly
• The fridge is not level
• The door was reversed and
not properly installed
• The shelves are out of
position
• Make sure the fridge is on a
hard and level surface.
Avoid placing the fridge on
a soft or carpeted surface
• Reinstall the door
• Correctly install the shelves
Condensation
builds up on the
glass door
• Ambient temperature or
humidity is too high.
• Lower the room
humidity/temperature by
using a dehumidifier or air
conditioner.
The fridge is
frosting often
• The door was not closed
completely
• The door gasket is not
sealing
• Use a screwdriver to loosen
the screws to reposition the
door/hinge and tighten the
screws
• Ambient temperature or
humidity is too high
• Close the door tightly and
do not open the door too
frequently or for a long
period of time
• Reinstall the door
• Ensure the door gasket is
not loose
• Lower the room
humidity/temperature with
a dehumidifier or air
conditioner.
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