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EXCHANGES AND REFUNDS
Within 15 days of the original purchase of the product (Exchange/Refund
Claim), a new product may be exchanged for another SMS product or
returned for a refund, subject to the following terms and conditions.
To obtain an exchange or refund, you must obtain an Return
Merchandise Number (RMA), and SMS must receive the product with
your original packing slip/UPC label and proof of purchase within the
Exchange/Refund Period. RMAs are valid for 10 days. To obtain an RMA
number, contact Customer Service at [email protected].
Send the product with your original packing slip and proof of purchase
and RMA Number, along with a note indicating whether you want to
exchange the product (and if so, what other SMS product you want to
order) or a refund, to:
SMS Audio, LLC Attn: SMS Audio Exchange/Return 2885 South
Congress Ave., Suite D, Delray Beach, FL 33445
Shipping charges incurred in connection with the exchange or return
of new merchandise are non-refundable. You are responsible for paying
the costs of shipping and for the risk of loss of or damage to the product
during shipping, both to and from SMS.
Upon receipt of a valid exchange/refund claim during the Exchange/
Refund Period, SMS will, in the case of an exchange, credit the purchase
price of the exchanged product (exclusive of taxes and shipping/
handling/insurance/duty charges) toward the online order of an in-stock
SMS product. In the case of a refund, SMS will refund the purchase
price of the returned product (exclusive of taxes and shipping/handling/
insurance/duty charges) within 30 days of the receipt of the refund
claim.
SMS Audio reserves the right to decline any return or exchange where
the product is not in like-new condition. Like-new means the complete
product in the original carton with all equipment, packaging, warranties,
manuals and/or accessories without damage (including without wear
and tear).
In-stock online orders generally ship within two days after an order is
received, so if you would like to cancel an order after it is already placed,
it must be done within 24 hours. Contact [email protected] with
your sales order number and a refund will be issued. Please be aware for
all orders outside the US, there may be applicable shipping duties and
fees for which SMS Audio is not responsible.
12 | Limited Consumer Warranty
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