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14
Troubleshooting
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Load not rinsed (cont.) Washer not loaded as recommended. Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use Deep Water Wash option for higher water ll. See “Cycle
Guide” to match your load with the best cycle.
Sand, pet hair, lint,
etc. on load after
washing
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Use the Normal/Super Heavy cycle and or the Deep Water
Wash option.
Load is tangling Washer not loaded as recommended. See the “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher spin
speed.
Use Deep Water Wash option for higher water ll.
See the “Cycle Guide” to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or
removing stains
Added more water to washer. Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move. It is normal
for the wash load to be above the water line. Added water results
in less effective cleaning.
Washer not loaded as recommended. Washer is less efcient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
Not using HE detergent or using too
much HE detergent.
Too many suds from non-HE detergent can keep washer from
operating correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Not using correct cycle for
fabric type.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Super Heavy cycle for tough cleaning. See the “Cycle
Guide” to match your load with the best cycle.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric
softener staining.
Load dispensers before starting a cycle. For models without
dispenser, see “Accessories” section.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Incorrect dispenser
operation
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Fabric Softener knob not set
to “Yes.”
Set Fabric Softener knob to “Yes” when using fabric
softener dispenser.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
in Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
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