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38
BEFORE YOU CALL
Areas of discoloration with metallic
sheen on cooktop surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on cooktop
surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure the cooktop surface and bottoms of utensils are clean before use.
Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on the
cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff with a non-
abrasive cloth or sponge. For more information, see
“Cooktop Maintenance” on page 34.
Problem Cause / Solution
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