Documents: Go to download!
- Owner's manual - (English, French)
- Operating Instructions
- Control Panel and Features
- Program/Cycle Guide
- Using washer
- Washer Maintenance
- Installation Instructions
- Troubleshooting
Table of contents
User Manual Washer
Operating Instructions
Accessories
Stack Kit
If space is at a premium, the stack kit allows the dryer to be installed on top of the washer.
12" Pedestal
Color-matched pedestals raise the washer and dryer to a more comfortable working height.
Control Panel and Features
1. Power button
Touch and hold until the indicator above the Program button lights up. The indicators above all the buttons will scroll from left to right as the washer turns on. Symbols appear on the control panel and sounds are played. Touch and hold POWER to cancel a cycle. “rES” is displayed when the cycle is cancelled.
2. Program (cycle)
When you turn on the washer, the light above this button will turn on. This indicates you can now select your program or cycle. The program settings which you used last will appear on the control panel.
3. Program/ Cycle area
An indicator next to each program/cycle lights up as you use the knob to scroll through the list. Press the knob when the indicator next to the desired program/cycle lights up.
4. Control knob
Turn the knob to select a program/cycle for your laundry load, change program/cycle temperature, adjust spin speed, set delay start time or dosing values, or select Other Options. Press the knob to confirm your selection.
5. Options
Touch to select additional wash options or additional features on the washer before touching the Start/Pause button. Additional wash options or additional features selected after touching the Start/Pause button may not be activated. To return to factory default cycle settings, unplug the washer for 30 seconds, then plug back in.
A - Colors
This option helps to preserve the colors of your laundry by washing them with cold water 59°F (15°C). Suitable for lightly soiled colored laundry without stains.
B - TumbleFresh™ Option
The TumbleFresh™ option will periodically tumble the load after the end of the cycle every 3 minutes for 7 seconds, for up to 6 hours. To turn on the TumbleFresh™ option, touch the TUMBLEFRESH button. If, however, the TumbleFresh™ option is turned on, it will stay on for all future cycles until turned back off – the washer remembers the last on/off status set. To turn off the TumbleFresh™ option, touch the TUMBLEFRESH button.
C - Detergent dosing aid
This option helps to determine the correct amount of detergent for your laundry load. The concentration of detergents varies considerably, so adjust the amount of detergent as needed. Also check if the washer’s preset water hardness level matches your local water hardness level and adjust it if needed (see the “Using Your Washer” section).
See other models: WRI36FWH DSCR80320 WGD85HEFW JT479IX WED6620HW
When you touch this button, the Detergent Dosing Aid symbol lights up in the display.
When you touch the Start/Pause button to start the program/cycle, the drum will rotate to detect the load size of the laundry. During load detection, the time display changes from cycle time to a chasing LED animation. The display will then show the recommended detergent amount in milliliters (see Concentration Chart in “About Detergent Concentration”). Use any standard measuring cup to measure out the right detergent amount. After adding detergent, close the detergent dispenser. Touch and hold the START/PAUSE button to continue the cycle.
D - Delay wash
This option starts your program/cycle at a later time, up to 24 hours.
6. Setting
A - Temperature
This setting lets you change the temperature of the program/cycle selected, if desired.
B - Spin speed
This setting lets you change the spin speed of the program/cycle selected, if desired.
Rinse/Hold
This option will stop at the end of the rinse portion of the cycle and leave the clothes soaking until you touch the Start/Pause button to continue the drain and final spin.
7. Other options
8. Start/Pause button
Led display
9. Led display
When you select a program/cycle, its default settings will light up and the Estimated Time Remaining will be displayed. Factors such as load size, wash temperature, and water pressure may affect the time shown in the display. Tightly packing, unbalanced loads, or excessive suds may cause the washer to lengthen the program/cycle time, as well.
Dispenser Drawer
The dispenser drawer gives you the convenience of adding HE detergent and liquid fabric softener to the wash load at the proper time
A - Liquid fabric softener compartment
B - Prewash compartment When using the PreWash option, add detergent here or directly into the drum.
C - Main wash compartment.
IMPORTANT: Do not use chlorine bleach in this washer.
Program/Cycle Guide
Using washer
First wash cycle without laundry
Before washing clothes for the first time, add liquid or powdered HE detergent to the detergent dispenser. Choose the Quick Wash cycle and run it without clothes. Use only HE detergent. This initial cycle serves to ensure the interior is clean and the dispenser drawer is ready for use before washing clothes.
1. Sort and prepare your laundry
Sort items by recommended cycle, water temperature, and colorfastness. Separate heavily soiled items from lightly soiled. Separate delicate items from sturdy fabrics. Treat stains promptly and check for colorfastness by testing stain remover products on an inside seam.
IMPORTANT:
- Empty pockets. Loose change, buttons, or any small object can plug pumps and may require a service call.
- Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
- Mend rips and tears to avoid further damage to items during washing.
- Turn knits inside out to prevent pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.
- Do not dry garments if stains remain after washing, because heat can set stains into fabric.
- Always read and follow fabric care labels and laundry product instructions. Improper usage may cause damage to your garments.
2. Add laundry products (if desired)
Single-dose laundry packets, Oxi-type boosters, or fabric softener crystals can be added to the drum prior to adding laundry.
NOTES:
- Always follow manufacturer’s instructions.
- Do not use chlorine bleach.
3. Load laundry into washer
Place a load of sorted items loosely in the washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling. Close the washer door by pushing it firmly until the latch clicks.
- Depending on load type and cycle, the washer can be fully loaded, but not tightly packed. Washer door should close easily. See “Program/Cycle Guide” for loading suggestions.
- Mix large and small items and avoid washing single items. Load evenly.
- Wash small items in mesh garment bags. For multiple items, use more than one bag and fill bags equally.
4. Add HE detergent
NOTE: Do not add single-dose laundry packets, Oxi-type boosters, or fabric softener crystals to dispensers. They will not dispense correctly
5. Add liquid fabric softener to dispenser (if desired)
Pour a measured amount of liquid fabric softener into liquid fabric softener compartment. Always follow manufacturer’s directions for correct amount of fabric softener based on your load size. Fabric softener is always dispensed in the last rinse, even if Extra Rinse is selected.
IMPORTANT:
- Do not overfill, dilute, or use more than 1/4 cup (60 mL) of fabric softener.
- Do not fill past the MAX line. Overfilling dispenser will cause fabric softener to immediately dispense into washer.
- Do not spill or drip any fabric softener onto the clothes.
- Do not use liquid fabric softener dispenser balls in this washer. They will not dispense correctly
6. Touch and hold POWER button to turn on washer
Touch and hold until the indicators turn on. NOTE: To cancel a cycle, touch and hold the POWER button. “rES” is displayed when the cycle is cancelled. NOTE: When powering on the washer, the indicator lights will scroll across the front of the control panel. Do not try to program the washer until the lights stop scrolling.
7. Select program/cycle
Turn the knob to select a program/cycle for your laundry load. As you turn the knob, an indicator light will light up next to the program/cycle names to the left of the knob. Stop turning when the indicator next to the desired program/cycle lights up. Press the knob to confirm your selection. See “Program/Cycle Guide” for details on program/cycle features.
8. Select options, if desired
Dosing Aid (Detergent Button): The Detergent button calculates a recommended amount of detergent in milliliters. This will be displayed after touching the Start/Pause button and the load is detected. The Detergent button also lets you adapt your washer to the dosing amounts of your detergent and the hardness of your local water.
9. Setting a delayed wash, if desired
If you do not want to begin a cycle immediately, you may choose the Delay Wash option. This will delay the start of the wash cycle by up to 24 hours.
To set a Delayed Wash:
1. Touch the DELAY WASH button to set the desired delay time.
2. Turn the knob to the number of hours you want to delay the start of the wash cycle. The delay time will appear on the display. Press the knob to confirm your selection.
After touching the Start/Pause button, the door will lock and the time will count down until the delay time has been reached. The washer will start and the display will show the remaining time in the cycle.
10. Change temperature or spin speed, if desired
Touch the TEMP or SPIN SPEED button; then turn the knob to select the desired temperature or spin speed. As you turn the knob, an indicator light will light up next to the temperatures or spin speeds to the right of the knob. Stop turning when the indicator next to the desired selection lights up. Press the knob to confirm your selection.
11. Select any additional options
After setting temperature or spin speed, the light above “Options” lights up. Turn the knob to select the desired option(s). As you turn the knob, the option symbols above the Options button will light up one at a time as you turn the knob. Stop turning when the symbol of the desired option lights up. Press the knob to confirm your selection.
12. Touch START/PAUSE button to begin wash program/cycle
Touch the START/PAUSE button to start the wash program/ cycle. To pause a program/cycle in progress, touch the START/PAUSE button once, then touch again to continue the program/cycle. To cancel a program/cycle, touch the POWER button. Once you touch the START/PAUSE button, you will hear the door lock. The washer door will remain locked during the wash program/cycle.
13. Touch POWER button to turn off washer after program/cycle ends
14. Remove garments promptly after cycle is finished
Promptly remove garments after cycle has completed to avoid odor and rusting of metal objects on garments. When unloading garments, pull back the door seal and check for small items between the tub and the washer drum.
If you will be unable to remove the load promptly, use the TumbleFresh™ option. If the TumbleFresh™ option is selected, the washer will automatically tumble the load periodically for up to 6 hours. To turn off the TumbleFresh™ option, touch the POWER button. To set the washer so that the TumbleFresh™ option does not come on for future cycles, touch the TUMBLEFRESH button.
NOTES:
- The door will remain locked while the TumbleFresh™ option is active. To cancel the option and unlock the door, touch the POWER button.
- A small amount of water may remain in the dispensers after the wash cycle is complete. This is normal.
- This washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses.
Washer Maintenance
WATER INLET HOSE
Replace inlet hose after five years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hose if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hose:
- Mark the date of replacement on the label with a permanent marker.
- Check that the old washer is not stuck on the washer inlet valve.
- Use a new washer in the new inlet hose to ensure a proper seal.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and Performing at Its Best
- Always use High Efficiency (HE) detergents and follow the HE detergent manufacturer’s instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.
- Use warm or hot water washes sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.
- Always leave the washer door slightly ajar between uses to help dry out the washer and avoid the buildup of odor-causing residue.
- Periodically clean residue from all interior surfaces of the glass window. For better care, wipe the entire inside of the glass door with a damp cloth.
Cleaning Your Front-Loading Washer
Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.
Cleaning the Door Seal
- Open the washer door and remove any clothing or items from the washer.
- Inspect the seal between the door opening and the drum for stained areas or soil buildup. Pull back the seal to inspect all areas under the seal and to check for foreign objects.
- If stained areas or soil buildup are found, wipe down these areas of the seal using the following procedure: When the cycle is complete, gently pull back the rubber door seal and clean the entire surface with the textured side of an affresh® Machine Cleaning Wipe.
Cleaning the Inside of the Washer
This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner to thoroughly clean the inside of the washer. Steam washer models also utilize steam to enhance cleaning in this special cycle.
NOTE: Read these instructions completely before beginning the cleaning process.
Begin procedure Clean Washer with affresh® Cycle Procedure
- Open the washer door and remove any clothing or items.
- Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to clean the inside door glass.
- Add an affresh® Washer Cleaner tablet to the washer drum.
- Do not add the affresh® Washer Cleaner tablet to the dispenser drawer.
- Do not add any detergent or other chemical to the washer when following this procedure.
- Close the washer door.
- Select the Clean Washer with affresh® cycle.
- Select the TumbleFresh™ option to help dry the washer interior after the cycle is complete.
NOTE: The washer remembers your last option selection and will use it for future wash cycles until you deselect that option. - Touch the START/PAUSE button to begin the cycle. The Clean Washer with affresh® Cycle Operation is described below.
Description of Clean Washer with affresh® Cycle Operation:
- Do not run this cycle with a load. Doing so could damage the items.
- After the cycle is complete, leave the door open slightly to allow for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, remove the drawer and wipe the surfaces with an affresh® Machine Cleaning Wipe or a damp cloth and towel dry either before or after you run the Clean Washer with affresh® cycle. Use an all-purpose surface cleaner, if needed.
IMPORTANT: Dispenser is not dishwasher safe.
Cleaning the Outside of the Washer
Use an affresh® Machine Cleaning Wipe or a soft, damp cloth or sponge to wipe up any spills. Occasionally wipe the outside of your washer to help keep it looking new. Use an affresh® Machine Cleaning Wipe or mild soap and water.
IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.
REMOVING THE DISPENSER
To remove:
- Pull dispenser drawer out until it stops.
- Press down on the release tab and pull straight out to remove the dispenser.
- Lift off cover panel by pulling straight up.
To replace:
- Slide cover panel back onto posts on dispenser.
- Align edges of dispenser with guides in washer, then slide dispenser back into slot.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:
- Unplug or disconnect power to washer.
- Turn off water supply to washer to avoid flooding due to water pressure surges.
HELPFUL TIP: Attach a reminder note to the washer to turn the water back on before washer’s next use. - Clean the dispensers. See “Cleaning the Dispensers.”
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.
To winterize washer:
- Shut off water faucet, disconnect and drain water inlet hose.
HELPFUL TIP: Attach a reminder note to the washer to turn the water back on before washer’s next use. - Put 1 qt. (1 L) of R.V.-type antifreeze in washer drum and run washer on Normal cycle for about 2 minutes to mix antifreeze and remaining water.
- Unplug washer or disconnect power.
TRANSPORTING YOUR WASHER
- Shut off water faucet. Disconnect and drain water inlet hose.
- If washer will be moved during freezing weather, follow “Winter Storage Care” directions before moving.
- Disconnect drain hose from drain system and from back of washer.
- Unplug power cord.
- Place inlet hose and drain hose inside washer drum.
- Bundle power cord with a rubber band or cable tie to keep it from hanging onto the ground. IMPORTANT: Call for service to install new transport bolts. Do not reuse transport bolts. Washer must be transported in the upright position. To avoid structural damage to your washer, it must be properly set up for relocation by a certified technician.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage, or moving:
- Refer to “Installation Instructions” to locate, level, and connect washer.
- Before using again, run washer through the following recommended procedure:
To use washer again:
- Flush water pipes and hose. Reconnect water inlet hose. Turn on water faucet.
- Plug in washer or reconnect power.
- Run washer through Heavy Duty cycle to clean washer and remove antifreeze, if used. Use only HE detergent. Use half the manufacturer’s recommended amount for a medium-size load.
CLEANING THE DRAIN PUMP FILTER/ DRAINING RESIDUAL WATER
1. Push the tabs located on both sides of the base panel to release it, then remove.
2. Place a broad, flat container beneath the drain pump filter to collect the drain water.
3. Slowly turn the filter counterclockwise until water flows out. Let the water flow out, without removing the filter. When the container is full, close the drain pump filter by turning it clockwise. Empty the container. Repeat this procedure until all the water has drained.
4. Lay a cotton cloth beneath the drain pump filter to absorb any water still in it. Then remove the drain pump filter by turning it counterclockwise.
5. Remove residue from the filter by rinsing with water.
6. Reinsert the drain pump filter by turning it clockwise. Make sure to turn it in as far as it will go, with the filter handle left in a vertical position. To test water tightness of the drain pump filter, pour about 1 liter of water into the detergent dispenser. Then reinstall the base panel.
Installation Instructions
1. Move washer
It is necessary to remove all shipping materials for proper operation and to avoid excessive noise from washer. Move washer to within 48" (1.2 m) of its final location. It must be in a fully upright position.
2. Remove transport bolts from washer
Loosen bolts with a 3/8" (10 mm) wrench. Once the bolt is loose, wiggle and completely pull out the bolt and shipping plug.
3. Remove power cord from clips
Remove power cord from clips and place over top of washer to allow free access to back of washer.
NOTE: If washer is transported at later date, call your local service center. To avoid suspension and structural damage, a certified technician must properly set up washer for relocation.
IMPORTANT: Do not plug washer in until installation has been completed.
4. Cover bolt holes with transport bolt hole plugs
Close bolt holes on cabinet back with four transport bolt hole plugs included with washer parts.
5. Remove drain hose from washer
Route Drain Hose: Proper routing of the drain hose protects your floor from damage due to water leakage.
Gently pull the corrugated drain hose from the shipping clips.
6. Connect laundry tub drain or standpipe drain hose form (floor drain installations only)
For floor drain installations, you will need to connect the drain hose form to the end of the drain hose. You may need additional parts with separate directions.
7. Place drain hose in standpipe
Place hose into standpipe (shown in picture) or over side of laundry tub.
IMPORTANT: Only 41 ⁄2" (114 mm) of drain hose should be inside standpipe; do not force excess hose into standpipe or lay on bottom of laundry tub. Drain hose form must be used.
8. Connect inlet hose to water faucet
Connect Inlet Hose Washer must be connected to the cold water faucet with a new inlet hose with a flat washer. Do not use the old hose.
NOTE: Hose must be attached and have water flowing to inlet valve.
Attach hose to cold water faucet. Screw on coupling by hand until it is seated on washer. Use pliers to tighten couplings an additional two-thirds turn.
IMPORTANT: Do not overtighten or use tape or sealants on valve when attaching to faucet or washer. Damage can result.
9. Clean water line
Run water for a few seconds through hose into a laundry tub, drainpipe, or bucket to avoid clogs. Water should run until clear.
10. Connect inlet hose to washer
Attach water hose to water inlet valve. Screw coupling by hand until it is snug. Use pliers to tighten coupling an additional two-thirds turn.
IMPORTANT: To reduce risk of hose failure, replace the hose every 5 years. Record hose installation or replacement dates for future reference.
Periodically inspect and replace hose if bulges, kinks, cuts, wear, or leaks are found.
11. Check for leaks
Slowly turn on water faucet to check for leaks. A small amount of water may enter washer. It will drain later.
12. Secure drain hose
Secure drain hose to laundry tub leg, drain standpipe, or inlet hose for wall standpipe with cable tie.
13. Check levelness of washer
Remove cardboard from beneath washer. Place a level on top edges of washer, checking each side and front. If not level, tip washer and adjust feet up or down as shown in steps 15 and 16, repeating as necessary.
14. Rock washer to test foot contact
Grip washer from top and rock back and forth, making sure all four feet are firmly on floor. Repeat, rocking washer from side to side. If washer rocks, go to Step 15 and adjust leveling feet. If all four feet are in firm contact with floor, go to Step 17.
15. Adjust leveling feet
If washer is not level, use a 1/2" (13 mm) open-end or adjustable wrench to turn jam nuts clockwise on feet until they are about 1/2" (13 mm) from the washer cabinet. Then turn the leveling foot clockwise to lower the washer or counterclockwise to raise the washer. Recheck levelness of washer and that all four feet are firmly in contact with the floor. Repeat as needed.
HELPFUL TIP: You may want to prop up front of washer about 4" (102 mm) with a wood block or similar object that will support weight of washer.
16. Tighten leveling feet
When washer is level and all four feet are firmly in contact with the floor, use a 1/2" (13 mm) open-end or adjustable wrench to turn jam nuts counterclockwise on leveling feet tightly against washer cabinet.
HELPFUL TIP: You may want to prop washer with wooden block.
17. Plug into a grounded 3 prong outlet
Complete Installation Checklist
- Check electrical requirements. Be sure you have correct electrical supply and recommended grounding method.
- Check that all parts are now installed. If there is an extra part, go back through steps to see what was skipped.
- Check that you have all of your tools.
- Check that transport bolts were completely removed from back of washer.
- Check that hose is attached and water faucet is on.
- Check for leaks around faucet, valve, and inlet hose.
- Remove any tape remaining on washer.
- Check that washer is plugged into a grounded 3 prong outlet.
- Dispose of/recycle all packaging materials.
- Read “Using Your Washer.”
- To test and clean your washer, turn on the washer and choose the Normal cycle and run it without clothes. Use only HE detergent. Use 1/2 the manufacturer’s recommended amount for a medium-size load.
Troubleshooting
| If you experience | Possible Causes | Solution |
| Error Code Appears in Display | ||
| Once any possible issues are corrected, touch the POWER button once to clear the code. Re-select and restart the cycle. | ||
| Water tap closed |
No or not sufficient water supply because:
|
Open the water faucet. |
| Clean filter |
Waste water is not pumped out because:
|
Check the drain hose for kinks. Install the washer at an ambient temperature of at least 41°F (5°C). Clean the drain pump filter as described in the “Cleaning the Drain Pump Filter/Draining Residual Water” section. After the problem has been corrected, touch the START/ PAUSE button. If the problem persists, touch and hold the POWER button for at least 3 seconds. |
| Door open indicator blinks | The door cannot lock. | Firmly press the door in the area of the door lock to properly close it. Then touch the START/PAUSE button. If the problem persists, touch and hold the POWER button for at least 3 seconds. |
| FdL (or F29) | The door cannot unlock. | Firmly press the door in the area of the door lock. Then touch and hold the POWER button for at least 3 seconds. If the Hot cycle is selected, wait until cool down and touch and hold the POWER button again for at least 3 seconds. Turn on the washer. If the failure still appears, check and eventually correct the possible cause as indicated for the “Clean filter” error code. Then turn on the washer again. If the door does not unlock, touch and hold the POWER button for at least 3 seconds. If the door still does not unlock, refer to the “How to Open Door in Case of Failure” section. Before draining water/ opening the door, wait until the water has cooled down (for hot wash programs). |
| Fod | Excessive foam formation (maybe by overdosage of detergent) interrupted the program/cycle. This interruption may be repeated several times until foam is adequately reduced. | Start the Rinse & Spin program, with the Intensive Rinse option. Follow the detergent manufacturer’s dosing recommendations. Use the Dosing Aid option. Make sure the drain pump filter is clean. |
| (service) F20 or F60 | Failure of an electronic component. | Turn off and unplug the washer. Close the water faucet. See the “Assistance or Service” section to contact a service representative. |
| (service) F24 | Too much laundry for a program/cycle with a small maximum load. | Select and start the Rinse & Spin program to complete the interrupted wash program/cycle. Do not overload the washer. Follow the maximum load size indicated in the “Program/ Cycle Guide” section. |
| Too much inlet water. | Turn off the water faucet. Touch and hold the POWER button for at least 3 seconds to drain the water; wait until the drain phase has ended (“End” will appear on the display). Turn on the water faucet again. If water immediately flows into the washer without a program/cycle being started, an electrical component has failed. Close the water faucet, turn off and unplug the washer. See the “Assistance or Service” section to contact a service representative. |
|
| (service) All other F.. failures |
Failure of an electrical component. | Touch and hold the POWER button for at least 3 seconds to reset the control. If the problem persists, turn off and unplug the washer. Close the water faucet. See the “Assistance or Service” section to contact a service representative. |
| Vibration or Off-Balance | ||
| Vibration, rocking, or “walking” | Feet may not be in contact with the floor and locked. | Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. |
| Washer may not be level. | Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. Do not install washer on a raised wooden platform. | |
| See “Level the Washer” in “Installation Instructions.” | ||
| Load could be unbalanced or too large. | Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items | |
| Item or load not suitable for selected cycle. See “Cycle Guide” and “Using Your Washer.” | ||
| The shipping bolts are still in the back of the washer. | See “Remove transport bolts from washer” in “Installation Instructions.” | |
| Noises | ||
| Clicking or metallic noises | Door locking or unlocking. | The door will lock unlock and lock again. You will hear three clicks after touching and holding the Start/Pause button. This is normal. |
| Objects caught in washer drain system. | Empty pockets before washing. Loose items such as coins could fall between washer drum and tub or may block pump. It may be necessary to call for service to remove items. | |
| It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum. | ||
| Gurgling or humming | Washer may be draining water. | The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle. |
| Rolling or sloshing and occasional clicking (on low-speed spin) | Steel balls in the balancing system are balancing the load. | This is normal at certain stages of the cycle. |
| Water Leaks | ||
| Check the following for proper installation | Fill hose not attached tightly. | Tighten fill-hose connection. |
| Fill hose washer. | Properly seat both fill-hose flat washers. | |
| Drain hose connection. | Check that the drain hose is properly secured to drainpipe or laundry tub. | |
| Check household plumbing for leaks or clogged sink or drain. | Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucet.) | |
| Strainer (or nylon stocking) on end of drain hose is clogged. | Strainer (or nylon stocking) on end of drain hose is clogged. | |
| Water or suds leaking from door or rear of cabinet | Not using HE detergent or using too much HE detergent. | Only use HE detergent. Suds from regular detergents can cause leaking from the door or rear of cabinet. Always measure detergent and follow manufacturer’s directions based on your load requirements. |
| Residue on door glass. | Periodically clean the underside of the glass window to avoid potential leaks. | |
| Leaking around door | Hair, lint, or other debris on inner door glass preventing proper seal with rubber door seal. | Clean inner door glass and seal. See “Cleaning the Door Seal” in the “Washer Maintenance” section. |
| Washer not performing as expected | ||
| Load not completely covered in water | Water level not visible on door or does not cover clothes. | This is normal for an HE front-load washer. The washer senses load sizes and adds the correct amount of water for optimal cleaning. |
| Washer won’t run or fill; washer stops working | Check for proper water supply |
|
| Check proper electrical supply. |
|
|
| Normal washer operation. |
|
|
| The washer door is not firmly shut. | The door must be closed during operation. | |
| Washer not loaded as recommended. |
|
|
| Not using HE detergent or using too much HE detergent. |
|
|
| Door not opened between cycles. |
After any wash cycle is completed, the door must be opened and then closed before a new cycle can begin. |
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| Washer stops during the program/cycle and the Start/Pause indicator blinks | It is the end of the program/cycle and Rinse Hold is activated. | Turn the knob to a spin speed, if desired; otherwise, rinse water will be drained and the program/cycle ended. |
| The program/cycle was interrupted (for example by the door being opened). | Make sure the door is closed. Touch the START/PAUSE button to continue with the program/cycle. | |
| The safety system has been activated. A failure indicator will light up and/or the display will show a failure code. | Refer to “Error Codes” at the beginning of “Troubleshooting.” | |
| Water faucet is closed. | Make sure the water faucet is open and that there are no kinks in the inlet hose. | |
| Washer not draining/ spinning; loads are still wet | Drain hose extends into standpipe farther than 4.5" (114 mm). | Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. |
| The drain hose is clogged, or the end of the drain hose is more than 49" (1.3 m) above the floor. | Lower drain hose if the end is higher than 49" (1.3 m) above the floor. Remove any clogs from drain hose. See “Installation Requirements” in “Installation Instructions.” | |
| Strainer/stocking on end of drain hose. | Remove strainer/stocking from drain hose. | |
| The drain hose fits too tightly in the standpipe or is taped to the standpipe. | The drain hose should be loose, yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See “Route Drain Hose” in “Installation Instructions.” | |
| Using cycles with a lower spin speed. | Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. | |
| Washer not loaded as recommended. | A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See “Cycle Guide” for load size recommendation for each cycle. | |
| The load may be out of balance. | Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. | |
| Not using HE detergent or using too much HE detergent. | Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer’s directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. | |
| Small items may have been caught in the pump or stuck between the washer drum and the outer tub. | Check the drum for any items sticking through the drum holes. Empty pockets and use garment bags when washing small items. | |
| Washer vibrates during spinning | Transport bolts have not been removed. | Remove transport bolts (see “Installation Instructions”) |
| Washer is not level. | Adjust leveling feet (see “Installation Instructions”). Make sure washer stands on a level and firm surface. | |
| Spin speed “0” blinks on the control panel and/or laundry is still very wet | An unbalanced load prevented the Spin cycle to avoid damage to the washer. | To spin wet laundry, add more laundry items of different sizes and start the Rinse & Spin program. Avoid small laundry loads consisting of a few large, absorbent items and wash different-sized items in one load. |
| Spin results are poor | Spin button was set to a low speed. | Set a higher spin speed. |
| An unbalanced load prevented the Spin cycle. | See the solution for “Spin speed “0” blinks.” | |
| Excessive foam formation prevented spinning. | Start the Rinse & Spin” program. Avoid excessive amount of detergent; use the Dosing Aid option. | |
| Door locked at end of wash cycle | Water remaining in washer after cycle. | Select Rinse & Spin to remove any water remaining in the washer. The washer door will unlock at the end of the drain. |
| TumbleFresh™ option is on. | While this option is on, the load is tumbled periodically for up to 6 hours. The door remains locked during this time. To unlock the door, cancel the TumbleFresh™ option by touching the POWER button. | |
| Door will not unlock | Water did not completely drain out of washer during the spin. | Select Rinse & Spin to remove any water remaining in the washer. The washer door will unlock at the end of the drain. It will take 1 minute for the door to unlock. |
| Error code is displayed. | Failure mode will lock the door. Touch the START/PAUSE button to exit; then wait for the door to unlock. | |
| Water temperature is hotter than 104°F (40°C). | Wait for the water temperature to drop. | |
| Incorrect or wrong wash or rinse temperatures | Check for proper water supply. |
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| Washing many loads. | Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal. | |
| Desired setting or option does not light | For best performance, not all settings are available with each cycle, and some options cannot be used together. | See the “Program/Cycle Guide” for the available settings and options for each cycle. |
| Load not rinsed | Check for proper water supply |
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| Not using HE detergent or using too much HE detergent. |
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| Washer not loaded as recommended. |
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| The load may be out of balance. | When load unbalance occurs, a washing process will start to redistribute the load. This may lengthen the cycle time. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. | |
| Load is wrinkled, twisted, or tangled | Washer not loaded as recommended. |
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| Spin speed too high for load. | Select a lower spin speed. Note that items will be wetter than when using a higher spin speed. | |
| The washer is not unloaded promptly. | Unload the washer as soon as it stops or use the TumbleFresh™ option if you will not be able to unload the washer at the end of the cycle. | |
| Not choosing the right cycle for the load being washed. | Use the Delicates cycle or another cycle with a low spin speed to reduce wrinkling. | |
| The wash water was not warm enough to relax wrinkles. |
If safe for load, use warm or hot wash water. |
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| Not cleaning or removing stains | Washer not loaded as recommended. |
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| Not using HE detergent or using too much HE detergent. | Use only HE detergent. Always measure detergent and follow manufacturer’s directions based on load size and soil level. | |
| Hard water or high level of iron (rust) in water | You may need to install a water softener and/or iron filter | |
| Fabric softener dispensing ball used. | Dispensing balls will not operate correctly with this washer. Add liquid fabric softener to the fabric softener compartment. | |
| Powdered detergent used for low-speed cycle. | Consider using liquid detergent. | |
| Not using correct cycle for fabric type. |
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| Not using dispensers. |
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| Not washing like colors together. | Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer. | |
| Not enough detergent used, or hard water. | Use more detergent for washing heavy soils in cold or hard water. | |
| Odors | Monthly maintenance not done as recommended. |
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| Not using HE detergent or using too much HE detergent. | Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions. | |
| Door not left open after use. | This washer has a tight seal to avoid water leaks. To avoid odors, leave the door open to allow the washer to dry between uses. | |
| Fabric damage | Sharp items were in pockets during wash cycle. | Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears. |
| Strings and straps could have tangled. | Tie all strings and straps before starting wash load. | |
| Items may have been damaged before washing. | Mend rips and broken threads in seams before washing. | |
| Fabric damage can occur if washer is tightly packed. |
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| Fabric damage can occur if washer door is closed on an item, trapping it between the door glass and the rubber seal. |
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| Gray whites, dingy colors | Load not sorted properly. | The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights. |
| Wash temperatures too low | Use hot or warm temperatures if safe for the load. Make sure your hot water system is adequate to provide a hot water wash. | |
| Not enough detergent used, or hard water. | Use more detergent for washing heavy soils in cold or hard water. | |
| Incorrect dispenser operation | Clogged dispensers or laundry products dispensing too soon. |
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| Water in dispenser after cycle has finished. | It is normal for small amounts of water to remain in dispenser at the end of the cycle. | |
| Detergent dispenser contains detergent residue after program ends | Inlet water pressure is too low; the mesh filter of the water supply hose may be blocked. | Make sure the water faucet is properly opened. Check the mesh filters of the inlet hose and clean if necessary. |
| Single-dose laundry packet not dissolving | Adding laundry packet incorrectly | Be sure laundry packet is added to washer drum before adding clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments |
| Cycle time changes or cycle time too long | Normal washer operation. | The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load. The options you select will also affect the cycle times. |
| Excessive suds in washer | When excessive suds are detected, a special suds routine automatically starts to remove extra suds and ensure proper rinsing of your garments. This routine will add time to the original cycle | |
| Load may be out of balance. | When load unbalance occurs, a washing process will start to redistribute the load. This extends the cycle time. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items | |
| Not using correct cycle for load type. |
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| Liquid detergent on door glass prior to beginning of cycle | Detergent is free to flow from the single-dose dispenser. | Do not add liquid detergent until laundry is loaded |
OPEN DOOR IN CASE OF POWER FAILURE
Before opening the door as described below, refer to the failure “Door will not unlock” in the “Troubleshooting” section. The door may unlock by itself after the failure condition no longer exists; however, if you want to take out your laundry immediately, first try to unlock the door as described in Error Code FdL or F29 in the “Troubleshooting” section.
If the door still cannot be opened, perform the following:
Before Opening Door:
- Turn off and unplug the washer.
- Close the water faucet. n Wait until the drum has stopped rotating – never open the door while the drum is in motion.
- Wait until water and laundry have cooled down when washing with high temperatures.
Always drain the water before opening the door either by:
- Touching and holding the Power button until “rES” appears on the display.
or
- Following the instructions in the “Cleaning the Drain Pump Filter/Draining Residual Water” section.
To Open Door:
1. Remove the screw.
2. Pull down on the strap marked “Door open.” The door can now be opened and the laundry removed.
3. After removing laundry, replace the strap by firmly turning the screw.
4. Reinstall the base panel.
