Loading ...
Loading ...
Loading ...
10. You may reject the decision issued by a BBB AUTO LINE arbitrator.
If you reject the decision, you will be free to pursue further legal
action. The arbitrator’s decision and any findings will be admissible
in a court action.
11. If you accept the arbitrator’s decision, MAZDA will be bound by the
decision, and will comply with the decision within a reasonable time
not to exceed 30 days after we receive notice of your acceptance of
the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal authorized
dealer procedures, we recommend that you take the following steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with a member of authorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the authorized dealer or its General Manager.
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to Vehicle identification
label in the Maintenance and Specifications chapter of this manual
for the location of the VIN.
Customer Assistance
253
2010 Tribute (j14)
Owners Guide, 1st Printing
USA (fus)
Loading ...
Loading ...
Loading ...