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10 - Recovery
3. Select Keep my files to refresh your PC and reinstall your operating system without
removing your personal files. Click Next to continue.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults
and remove all preinstalled apps and programs without removing your personal files.
Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the
reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several
times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to
its factory default settings without removing your personal files.
Reset this PC and remove everything
1. From
Start
, select Care Center then Recovery Management.
2. Select the
Restore
tab and click Get Started to
Choose an option
.
3. Select Remove everything to reset your PC back to its factory default. This
process will reinstall your operating system and remove all of your personal files, apps,
and settings.
4. Select Just remove my files if you are keeping your computer. This will be
quicker, but less secure. Files may still be recovered with a file recovery program.
Important
If you have apps installed on your PC, they will be removed.
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