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42
Before You Call
Convection fan does not rotate. • Oven door is open. Convection fan will turn off if oven door is opened when convection
is active. Close oven door.
Surface element is too hot or not hot
enough.
• Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
• Be sure the correct surface control is turned on for element needed.
• Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage.
Small scratches do not affect cooking and will become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply
the recommended CookTop® Cleaning Creme to the ceramic surface (on the web visit
www.sears.com for replacement cooktop cleaner, item number 40079). Buff with a non-
abrasive cloth or sponge.
• Cookware with rough bottom was used. Use smooth, flat-bottomed cookware.
Brown streaks or specks on cooktop
surface.
• Boilovers are cooked onto surface. Use razor blade scraper to remove soil.
Appliance is not level. • Be sure floor is level, strong, and stable enough to adequately support range. If floor is
sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of appliance until the rack is level. Kitchen cabinet
alignment may make range appear not level. Be sure cabinets are square and have
sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Entire appliance does not operate. • Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
Fan noise during cooking operation. • A cooling fan may automatically turn on and off to cool internal parts. It is normal, and
the fan may continue to run even after oven is turned off.
Areas of discoloration with metallic
sheen on cooktop surface.
• Mineral deposits from water and food. Remove using the recommended CookTop®
Cleaning Creme to the ceramic surface (on the web visit www.sears.com for replace-
ment cooktop cleaner, item number 40079). Buff with a non-abrasive cloth or sponge
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