User Manual GE JT5500EJ3ES 30" Built-In Double Wall Oven

GE JT5500EJ3ES 30" Built-In Double Wall Oven - Use Manual - Use Guide PDF.

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  • Owner's manual - (English, Spanish)



Owners' Guide Wall Ovens

Using The Oven

Oven Controls

Single Wall Oven

  1. Convection Cooking Modes: Convection cooking modes use increased air circulation to improve performance. The type of benefit depends on the mode. Your oven has the following convection cooking modes: Convection Bake (1 Rack/Multi) and Convection Roast. See the Cooking Modes section for more information.
  2. Traditional Cooking Modes: Your oven has the following traditional cooking modes: Bake, Broil Hi/Lo, Proof and Warm. See the Cooking Modes section for more information.
  3. Clean: Your oven has two cleaning modes: Self
    Clean and Steam Clean. See the Cleaning the Oven section for important information about using these modes.
  4. Start: Must be pressed to start any cooking, cleaning, or timed function.
  5. Cancel/Off: Cancels ALL oven operations except the clock and timer.
  6. Cook Time: Counts down cooking time and turns off the oven when the cooking time is complete.
    Press the Cook Time pad, use the number pads to program a cooking time in hours and minutes, then press Start. This can only be used with Traditional Bake, Convection Bake, Convection Bake Multi, and Convection Roast.
  7. Clock: Sets the oven clock time. Press the Set
    Clock pad and the number pads to program the clock. Press Start to save the time.
  8. Timer: Works as a countdown timer. Press the
    Timer pad and the number pads to program the time in hours and minutes. Press the Start pad.
    The oven will continue to operate when the timer countdown is complete. To turn the timer off press the Timer pad
  9. Delay Time: Delays when the oven will turn on. Use this to set a time when you want the oven to start. Press the Delay Time pad and use the number pads to program the time of day for the oven to turn on then press Start. Press the desired cooking mode and temperature then press Start.
    A cook time may also be programmed if desired.
    Follow the directions under Cook Time for setting this feature. This can only be used with Bake,
    Convection Bake (1 Rack/Multi), Convection Roast and Self-Clean.
  10. Oven Light(s): Turns the oven light(s) on or off.
  11. Lock Controls: Locks out the control so that pressing the pads does not activate the controls.
    Press and hold the Lock Controls pad for three seconds to lock or unlock the control. Cancel/Off is always active, even when the control is locked.

Double Wall Oven

  1. Upper Oven and Lower Oven: Designates which oven the controls will operate.
  2. Convection Cooking Modes: Convection cooking modes use increased air circulation to improve performance. The type of benefit depends on the mode. Your oven has the following convection cooking modes: Convection Bake (1 Rack/Multi) and Convection Roast. See the Cooking Modes section for more information.
  3. Traditional Cooking Modes: Your oven has the following traditional cooking modes: Bake, Broil Hi/Lo, Warm and Proof (lower oven only). See the Cooking Modes section for more information.
  4. Clean: Your oven has two cleaning modes: Self Clean and Steam Clean. See the Cleaning the Oven section for important information about using these modes. Note that proof cannot be run when running a clean mode in the upper oven.
  5. Start: Must be pressed to start any cooking, cleaning, or timed function.
  6. Cancel/Off: Cancels ALL oven operations except the clock and timer.
  7. Clock: Sets the oven clock time. Press the 9 and 0 pads and hold for 3 seconds. Use the number pads to program the clock. Press Start to save the time.
  8. Timer: Works as a countdown timer. Press the
    Timer pad and the number pads to program the time in hours and minutes. Press the Start pad.
    The oven will continue to operate when the timer countdown is complete. To turn the timer off press the Timer pad.
  9. Delay Time: Delays when the oven will turn on. Use this to set a time when you want the oven to start. Press the Delay Time pad and use the number pads to program the time of day for the oven to turn on then press Start. Press the desired cooking mode and temperature then press Start.
    This can only be used with Bake, Convection Bake Rack/Multi), Convection Roast and Self-Clean.
    Be sure that the oven light is off because heat from the bulb will speed harmful bacteria growth.
  10. Oven Light(s): Turns the oven light(s) on or off in both ovens. Note that lights in both ovens will not turn on if the door is opened while the other oven is in a clean mode.
  11. Lock Controls: Locks out the control so that pressing the pads does not activate the controls.
    Press and hold the Lock Controls pad for three seconds to lock or unlock the control. Cancel/Off is always active, even when the control is locked.

Special Features

There are several different special features on your wall oven. To change the settings of these special features, press the BAKE and BROIL pads at the same time and hold for three seconds. "SF" will appear in the display.

Select the feature you want to change. When the change has been made, press the START key to save the change and return to the time of day.

Adjust the Oven Temperature

This feature allows the oven baking and convection baking temperature to be adjusted up to 35oF hotter or down to 35oF cooler. Use this feature if you believe your oven temperature is too hot or too cold and wish to change it. For double oven models, the upper and lower ovens are adjusted separately. This adjustment affects Bake, and Convection Bake (1 Rack/Multi) modes. No other cooking modes are affected.
Press the Bake pad to select the oven to be adjusted.
Press the Bake pad again to enter the temperature adjustment mode. A number between 35 and - 35 will display. Use the number pads to set the desired temperature adjustment and use the Bake pad to change between negative and positive.
Press the Start pad to save the temperature adjustment.

End of Timer Signals

This is the tone that signals the end of a timer. The tone can be continuous (Con bEEP) or one repeating beep bEEP). A continuous setting will continue to sound a tone until a button on the control is pressed. Press the Broil pad to view the current setting and then to change the setting.

Fahrenheit or Celsius Temperature Display

The oven control is set to use Fahrenheit temperatures (F), but you can change it to use Celsius temperatures (C). Press the number 6 and 8 pads at the same time to view the current setting, press again to change the setting.

Clock Display

This feature specifies how the time of day will be displayed or if no time of day will be displayed. You can select a standard 12-hour clock (12 H), 24-hour military time display (24 H), or for no clock displayed (oFF).
Press the Clock pad to view the current setting, press again to change the setting.

Auto Recipe Conversion

When using Convection Bake 1 Rack or Convection Bake Multi Rack cooking options, Auto Recipe Conversion will automatically convert the regular baking temperatures entered to convection bake cooking temperatures when turned on. Note that this option does not convert convection bake cooking times, it only converts temperatures. Press the Convection Bake (1 Rack/Multi) pad to view the conversion setting, press again to toggle between On (Con On) and Off (Con oFF).

Sound Volume

This feature allows the oven tone volume to be adjusted between high (HI bEEP HI), medium (Std bEEP Std), low (Lo bEEP Lo) and off (oFF bEEP oFF). Press the number 1 and 5 pads at the same time to view the current setting or to change the setting. The control will sound the oven tone at the new volume level each time the sound level is changed.

12-hour auto shut-off and Sabbath

Options for this feature are “12 SHdn”, “no SHdn” and SAbbAtH”.
12-hour auto shut-off turns off the oven after 12 hours of continuous operations.

Sabbath mode disables the oven lights (the oven light will not turn on when the door is opened), all sounds the control will not beep when a button is pressed),

Convection, Broil, Warm, Proof, Cook Time, Timer, Clock, and Delay Time functions. Sabbath mode can only be used with Bake. This feature conforms to the Star-K Jewish Sabbath requirements.

Press and hold the Bake and Broil pads for 3 seconds to enter special features.

Press the Delay Time pad to view the current setting and then to change the setting.

To use Sabbath mode, select “SAbbAtH” and press Start. A ] will appear in the display and the clock will not display.

Note that if you have a double wall oven, when you place the control into Sabbath mode, both ovens are now in Sabbath mode and available for cooking.

Once in Sabbath mode, at any time you can press Bake, use the number pads to enter a temperature between 170F and 550F, and press Start. No sound will be given when the keys are pressed. At a random time between seconds and 1 minute, ][, will appear in the display indicating the oven is running.

Note that both ovens of a double wall oven can be used in Sabbath mode. Each oven can be programmed to a different temperature and each oven must be programmed separately.

If you need to adjust the temperature, press Bake, use the number pads to enter a new temperature between 170F and 550F, and press Start.

To turn the oven off, press Cancel/Off at any time. The oven will immediately turn off and ][ will change to ] indicating that the oven has turned off.

Note that each oven of a double wall oven must be turned off separately.

To exit Sabbath mode, make sure that the oven is turned off. Press and hold the Bake and Broil pads for 3 seconds to enter special features then press Delay Time until either “12 Shdn” or “no Shdn” is in the display and press Start.

NOTE: If power outage occurs during Sabbath mode the unit will remain in Sabbath mode but off when power is restored.

If you wish to use the Cook Time feature (if available) to bake in the oven and then have the oven automatically turn off, you will need to press the Cook Time button, enter a cooking time duration, and press Start. Then enter special features to start Sabbath mode as detailed above.

Oven Racks

Your oven has six rack positions. Recommended rack positions for various types of foods are provided in the Cooking Guide. Adjusting rack position is one way to impact cooking results. For example, if you would prefer darker tops on cakes, muffins, or cookies, try moving food one rack position higher. If you find foods are too brown on top try moving them down next time.

When baking with multiple pans and on multiple racks, ensure there is sufficient space between pans to allow air to flow.

Flat Racks

When placing and removing cookware, pull the rack out to the bump (stop position) on the rack support.

To remove a rack, pull it toward you, tilt the front end up and pull it out.

To replace, place the curved end of the rack (stop-locks) onto the oven supports, tilt up the front of the rack and push the rack in.

Racks may become difficult to slide, especially after a self-clean. Put some vegetable oil on a soft cloth or paper towel and rub onto the left and right edges.

Aluminum Foil and Oven Liners

CAUTION: Do not use any type of foil or oven liner to cover the oven bottom. These items can trap heat or melt, resulting in damage to the product and risk of shock, smoke or fire. Damage from improper use of these items is not covered by the product warranty.

Foil may be used to catch spills by placing a sheet on a lower rack, several inches below the food. Do not use more foil than necessary and never entirely cover an oven rack with aluminum foil. Keep foil at least 1-1/2” from oven walls to prevent poor heat circulation.

Cookware

Cookware Guidelines

The material, finish, and size of cookware affect baking performance.

Dark, coated and dull pans absorb heat more readily than light, shiny pans. Pans that absorb heat more readily can result in a browner, crisper, and thicker crust.

If using dark and coated cookware check food earlier than minimum cook time. If undesirable results are obtained with this type of cookware consider reducing oven temperature by 25o F next time.

Shiny pans can produce more evenly cooked baked goods such as cakes and cookies.

Glass and ceramic pans heat slowly but retain heat well.

These types of pans work well for dishes such as pies and custards.

Air insulated pans heat slowly and can reduce bottom browning.

Keep cookware clean to promote even heating.

Cooking Modes

Your new oven has a variety of cooking modes to help you get the best results. These modes are described below. Refer to the Cooking Guide section for recommendations for specific foods. Remember, your new oven may perform differently than the oven it is replacing.

Baking and Roasting Modes

Select a mode for baking and roasting based on the type and quantity of food you are preparing. When preparing baked goods such as cakes, cookies, and pastries always preheat the oven first. Follow recipe recommendations for food placement. If no guidelines are provided, center food in the oven.

Traditional Bake

The traditional bake mode is intended for single rack cooking. This mode uses heat primarily from the lower element but also from the upper element to cook food. To use this mode press the Bake pad, enter a temperature, and then press Start. Preheating is generally recommended when using this mode.

Convection Bake 1 Rack

The Convection Bake 1 Rack mode is intended for single rack cooking. This mode uses heat from the lower element and also the upper and rear elements, along with air movement from the convection fan to enhance evenness. Your oven is equipped with Auto Recipe Conversion, so it is not necessary to convert the temperature when using this mode. To use this mode press the Convection Bake (1 Rack/Multi) once, enter a temperature, and then press Start. Preheating is generally recommended when using this mode.

Convection Bake Multi Rack

The Convection Bake Multi Rack mode is intended for baking on multiple racks at the same time. This mode uses heat primarily from the rear element but also heat from the upper and lower elements, along with air movement from the convection fan to enhance cooking evenness. Your oven is equipped with Auto Recipe Conversion, so it is not necessary to convert the temperature when using this mode. Baking time might be slightly longer for multiple racks than what would be expected for a single rack. To use this mode press the Convection Bake (1 Rack/Multi) pad twice, enter a temperature, and then press Start. Always preheat when using this mode.

Convection Roast

The Convection Roast mode is intended for roasting whole cuts of meat on a single rack. This mode uses heat from the lower, upper, and rear elements along with air movement from the convection fan to improve browning and reduce cooking time. It is not necessary to convert temperature. Check food earlier than the recipe suggested time when using this mode or use a meat probe. To use this mode press the Convection Roast pad, enter a temperature, and then press Start. It is not necessary to preheat when using this mode.

Broiling Modes

Always broil with the door closed. The broil element in this oven is very powerful. Monitor food closely while broiling. Use caution when broiling on upper rack positions as placing food closer to the broil element increases smoking, spattering, and the possibility of fats igniting. For best performance center food below the broil heating element. Broiling on rack position 6 is not recommended.

Try broiling foods that you would normally grill. Adjust rack positions to adjust the intensity of the heat to the food. Place foods closer to the broil element when a seared surface and rare interior is desired. Thicker foods and foods that need to be cooked through should be broiled on a rack position farther from the broiler or by using Broil Lo.

Broil Hi

The Broil Hi mode uses intense heat from the upper element to sear foods. Use Broil Hi for thinner cuts of meat and/or foods you prefer less done on the interior.

To use this mode press the Broil pad once and then press Start. It is not necessary to preheat when using this mode.

Broil Lo

The Broil Lo mode uses less intense heat from the upper element to cook food thoroughly while also producing surface browning. Use Broil Lo for thicker cuts of meat and/or foods that you would like cooked all the way through. To use this mode press the Broil pad twice and then press Start. It is not necessary to preheat when using this mode.

Proof

Proof mode is designed for rising (fermenting and proofing) bread doughs. Press the Proof pad and then press Start. Cover dough well to prevent drying out.

Bread will rise more rapidly than at room temperature.

Note that for double wall ovens, proof can not be run when running a clean mode in the lower oven.

Warm

Warm mode is designed to keep hot foods hot for up to 3 hours. To use this mode, press the Warm pad then press Start. Cover foods that need to remain moist and do not cover foods that should be crisp. Preheating is not required. Do not use warm to heat cold food other than crisping crackers, chips or dry cereal. It is also recommended that food not be kept warm for more than 2 hours.

Cooking Guide

When baking four cake layers at a time, use racks 2 and 4. Place the pans as shown so that one pan is not directly above another.

CARE AND CLEANING

Cleaning The Oven

Be sure electrical power is off and all surfaces are cool before cleaning any part of the oven.

Control Panel

It’s a good idea to wipe the control panel after each use.

Clean with mild soap and water or vinegar and water, rinse with clean water and polish dry with a soft cloth.

Do not use abrasive cleansers, strong liquid cleansers, plastic scouring pads or oven cleaners on the control panel—they will damage the finish.

Oven Exterior

Do not use oven cleaners, abrasive cleansers, strong liquid cleansers, steel wool, plastic scouring pads, or cleaning powders on the interior or exterior of the oven.

Clean with a mild soap and water or vinegar and water solution. Rinse with clean water and dry with a soft cloth.

When cleaning surfaces, make sure that they are at room temperature and not in direct sunlight.

If stain on the door vent trim is persistent, use a mild abrasive cleaner and a sponge-scrubber for best results.

Spillage of marinades, fruit juices, tomato sauces and basting liquids containing acids may cause discoloration and should be wiped up immediately. Let hot surfaces cool, then clean and rinse.

Stainless Steel Surfaces (on some models)

Do not use a steel wool pad; it will scratch the surface.

To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface.

To inquire about purchasing cleaning products including stainless steel appliance cleaner or polish read the Assistance and Accessories sections at the beginning of this manual.

Oven Interior

The interior of your new oven can be cleaned manually or by using the Steam Clean or Self Clean modes.

Spillage of marinades, fruit juices, tomato sauces and basting liquids containing acids may cause discoloration and should be wiped up immediately. Let hot surfaces cool, then clean and rinse.

Manual Cleaning

Do not use oven cleaners, abrasive cleaners, strong liquid cleansers, steel wool, scouring pads, or cleaning powders on the interior of the oven. Clean with a mild soap and water or vinegar and water solution. Rinse with clean water and dry with a soft cloth. When cleaning surfaces, make sure that they are at room temperature.

Steam Clean Mode

Steam clean is intended to clean small spills using water and a lower cleaning temperature than Self-Clean.

To use the Steam Clean feature, wipe grease and soils from the oven. Pour one cup of water into the bottom of the oven. Close the door. Press the Clean pad twice and then press Start. The oven door will lock. You can not open the door during the 30 minute steam clean as this will decrease the steam clean performance. At the end of the steam clean cycle the door will unlock. Wipe out any excess water and any remaining soil.

Self Clean Mode

Read Self-Cleaning Oven Safety Instructions at the beginning of this manual before using Self Clean Mode.

Self clean uses very high temperatures to clean the oven interior. The oven door will lock when using this feature.

Before operating the self-clean cycle, wipe up grease and soils from the oven. Remove all items from the oven other than enameled (dark color) racks. Shiny or silver racks and any cookware or other items should all be removed from the oven before initiating a self-clean cycle. Close the door. Press the Clean pad once and a default self- clean time is displayed. The clean time can be changed to any time between 3:00 and 5:00 hours by using the number pads to enter a different time and pressing Start.

For heavily soiled ovens, the maximum 5 hour clean time is recommended. If you wish to use the default time, press the Start pad immediately after pressing the Clean pad.

The oven will turn off automatically when the self-clean cycle is complete. The door will stay locked until the oven has cooled down. After the oven has cooled down wipe any ash out of the oven.

Flat Racks

Flat racks can be left in the cavity during self-clean if enameled racks, not shiny) or can be washed with warm, soapy water.

Racks may be more difficult to slide, especially after a self-clean. Put some vegetable oil on a soft cloth or paper towel and rub onto the left and right edges.

Maintenance

Oven Light Replacement

WARNING: SHOCK OR BURN HAZARD: Before replacing oven light bulb, disconnect the electrical power to the oven at the main fuse or circuit breaker panel. Failure to do so may result in electric shock or burn.

CAUTION: BURN HAZARD: The glass cover and bulb should be removed when cool. Touching hot glass with bare hands or a damp cloth can cause burns.

  1. Disconnect power at the main fuse or circuit breaker panel.
  2. Remove oven racks.
  3. Slide a flat blade screwdriver between the housing and the glass light cover.
  4. Support the glass light cover with two fingers to prevent the cover from falling to the bottom of the oven.
  5. Gently twist the screwdriver blade to loosen the glass light cover. Be careful not to chip the oven coating.
  6. Remove the glass light cover.
  7. Remove the bulb by firmly grasping and sliding the bulb straight out until the two prongs have cleared the ceramic holder.
  8. Do not touch the glass of the new replacement bulb with your fingers. It will cause the bulb to fail when it lights. Grasp the replacement bulb with a clean towel or facial tissue with the prongs facing down. Align the two prongs in the ceramic holder, pressing gently until the bulb is securely in the ceramic socket.
  9. Slide the protective lens into the holder and push until the clips snap into the housing.
  10. Reconnect power.

Lift-Off Oven Door

The door is very heavy. Be careful when removing and lifting the door.

Do not lift the door by the handle.

To remove the door:

  1. Fully open the door.
  2. Pull the hinge locks down toward the door frame, to the unlocked position. A tool, such as a small flat- blade screwdriver, may be required.
  3. Firmly grasp both sides of the door at the top.
  4. Close door to the door removal position. The door should be open approximately 3" with no obstruction above the door.
  5. Lift door up and out until both hinge arms are clear of the slots.

To replace the door:

  1. Firmly grasp both sides of the door at the top.
  2. Starting on the left side, with the door at the same angle as the removal position, seat the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully seated into the bottom of the slot. Repeat for right side.
  3. Fully open the door. If the door will not fully open, the indentation is not seated correctly in the bottom edge of the slot.
  4. Push the hinge locks up against the front frame of the oven cavity, to the locked position.
  5. Close the oven door.

TROUBLESHOOTING TIPS

Troubleshooting tips ... Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

Possible Cause

What To Do

My new oven doesn't cook like my old one. Is something wrong with the temperature settings?Your new oven has a different cooking system from your old oven and therefore may cook differently than your old ovenFor the first few uses, follow your recipe times and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the temperature yourself to meet your specific cooking preference. NOTE: This adjustment affects Bake, Convection Bake 1 Rack and Convection Bake Multi temperatures; it will not affect Convection Roast, Broil or Clean.
Food does not bake properlyOven controls improperly set.See the Cooking Modes section.
Rack position is incorrect or rack is not level.See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size being used.See the Cookware section.
Oven temperature needs adjustment.See the Special Features section.
Ingredient substitutionSubstituting ingredients can change the recipe outcome.
Food does not broil properlyOven controls improperly set.Make sure you select the appropriate broil mode.
Improper rack position being used.See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan.Make sure cookware is cool.
Cookware not suited for broiling.Use a pan specifically designed for broiling.
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.If using aluminum foil conform to pan slits.
In some areas the power (voltage) may be low.Preheat the broil element for 10 minutes.
Oven temperature too hot or too coldOven temperature needs adjustment.See the Special Features section.
Oven does not work or appears not to workA fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.
Oven controls improperly set.See the Using the Oven section.
Oven is in Sabbath Mode.Verify, that the oven is not in Sabbath Mode.
See the Special Features section.
“Crackling” or
“popping” sound
This is the sound of the metal heating and cooling during both the cooking and cleaning functions.This is normal.
Why is my range making a “clicking” noise when using my oven?Your range has been designed to maintain a tighter control over your oven's temperature. You may hear your oven's heating elements "click" on and off more frequently than in older ovens to achieve better results during baking, broiling, convection, and self-clean cycles.This is normal.
Clock and timer do not workA fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.
Oven light does not workLight bulb is loose or defective.Tighten or replace bulb.
Pad operating light is broken.Call for service.
Oven will not self-cleanThe temperature is too high to set a self-clean operation.Allow the oven to cool and reset the controls.
Oven controls improperly set.See the Cleaning the Oven section.
Excessive smoking
during clean cycle
Excessive soil or grease.Press the Cancel/Off pad. Open the windows to rid the room of smoke. Wait until the LOCKED light goes off.
Wipe up the excess soil and reset the clean cycle.
Excessive smoking during broilingFood too close to burner element.Lower the rack position of the food.
Oven door will not open after a clean cycleOven too hot.Allow the oven to cool below locking temperature.
Oven not clean after a clean cycleOven controls improperly set.See the Cleaning the Oven section.
Oven was heavily soiled.Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for a longer period of time.
"LOCK DOOR"
flashes in the display
The self-clean cycle has been selected but the door is not closed.Close the oven door.
LOCKED light is on
when you want to cook
The oven door is locked because the temperature inside the oven has not dropped below the locking temperature.Press the Cancel/Off pad. Allow the oven to cool.
“F— and a number or letter” flash in the displayYou have a function error code.Press the Cancel/Off pad. Allow the oven to cool for one hour. Put the oven back into operation.
If the function code repeats.Disconnect all power to the oven for at least 30 seconds and then reconnect power. If the function error code repeats, call for service.
Display goes blankA fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.
The clock is turned off.See the Special features section.
Oven is in Sabbath Mode.Verify that the oven is not in Sabbath Mode.
See the Special Features section.
Power outage, clock flashesPower outage or surgeReset the clock. If the oven was in use, you must reset it by pressing the Cancel/Off pad, setting the clock and resetting any cooking function.
“Burning” or “oily” odor emitting from the ventThis is normal in a new oven and will disappear in time.To speed the process, set a self-clean cycle for a minimum of 3 hours. See the Cleaning the Oven section.
Strong odorAn odor from the insulation around the inside of the oven is normal for the first few times the oven is used.This is temporary and will go away after several uses or a self-clean cycle.
Fan noiseA cooling fan may automatically turn on.This is normal. The cooling fan will turn on to cool internal parts. It may run for up to 1-1/2 hours after the oven is turned off.
My oven door glass appears to be "tinted" or have a "rainbow" color. Is this defective?No. The inner oven glass is coated with a heat barrier to reflect the heat back into the oven to prevent heat loss and
keep the outer door cool while baking.
This is normal. Under certain light or angles, you may see this tint or rainbow color.
Sometimes the oven takes longer to preheat to the same temperatureCookware or food in ovenThe cookware or food in the oven will cause the oven to take longer to preheat. Remove items to reduce preheat time.
Number of racks in ovenAdding more racks to the oven will cause the oven to take longer to preheat. Remove some racks.
Different cooking modesThe different cooking modes use different preheat methods to heat the oven for the specific cooking mode. Some modes will take longer than others (i.e. convection bake multi).


See other models: ZISS480NRGSS PFSF2MJYCWW JP346BM2BB JVM3160DF4WW JTP20BF5BB

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GE - General Electric JT5500EJ3ES Questions and Answers


#1 Where should returned, damaged, or unneeded parts and
accessories be shipped?
In order to return damaged or unneeded parts, you need to
complete the online returns process and get a Return Materials
Authorization (RMA) number. Through this process, you will be
given instructions on how to return the item, including the return
shipping address. A RMA number is required for a return and
must be visible on the return package or the return will not be
processed.

#2 What is the warranty for parts and accessories?
All parts and accessories have a limited one-year warranty, with
the exception of water filters, which have a 30-day warranty. If
your part fails because of a manufacturing defect within one
year from the date of original purchase, we will provide a new or,
at our option, rebuilt part without charge. Return the defective
part to the vendor from whom it was purchased with a copy of
the "proof of purchase." If the part is defective it will be
exchanged.
This warranty does not cover parts which are improperly
installed, damaged, abused or used for other than the intended
purpose. It does not include cost of returning the part to the
vendor from which it was purchased, labor to remove, install or
diagnose the failure, parts used in commercial applications,
incidental or consequential damage caused by possible defects
with the parts.
EXCLUSION OF IMPLIED WARRANTIES - Your sole and exclusive
remedy is part exchange as provided in this Limited Warranty.
Any implied warranties, including the implied warranties of
merchantability or fitness for a particular purpose, are limited to
one year or the shortest period allowed by law.

#3 How do I return a part or accessory and get a replacement?
Returning a Part
- If you ordered a part online that you would like to return, please
start by requesting a Return Materials Authorization (RMA).
Once you complete and submit the return form, you will receive
a confirmation email within approximately 20 minutes. Print the
shipping label included in the email and attach to the outside of
your package. The label contains the RMA number and correct
warehouse address for your return. To receive credit for
returned part and accessories, all items must be in sellable
condition. Please allow one billing cycle for your refund to be
processed.
Parts and accessories
- May be returned for credit within 30 days from the date the
part or accessory was shipped to you from our warehouse. The
part or accessory may be returned for a $15 re-stocking fee
between 31 and 90 days from shipment. After 90 days the part
or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason
for the return is determined to be our error, we will refund the
shipping cost of your original order.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current item
and place a new order for the item you need.