#2 Why am I getting NW2-5 connection error when using Netflix with BT Router?
Two settings on the BT Router will need to be amended:
1. Turn off parental controls
2. Remove the BT webprotect
You can turn off BT Web Protect by logging into ‘My BT’, and selecting ‘Turn Off’ in the ‘BT Web Protect’ panel with the ‘My Security’ section of the page. Note that it will take up to two hours for this service to be removed.